Credits and Adjustments
I gotta agree with the angry team leader on one thing guys.... I really despise giving customers who throw the length of the tenure in your face every chance they get... like what is up with that? I should be privledged to talk to them because they have been with ATTWS since June 2003??? I'm sorry but if you are humble, down to earth and don't act like you're all that and a bag of chips you are more likely to get good service..
P.S I am never rude to a customer, I always treat them exactly how they treat me. So next time you wonder why that rep was snippy with you perhaps you should wonder whether you were snippy to them...
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P.S I am never rude to a customer, I always treat them exactly how they treat me. So next time you wonder why that rep was snippy with you perhaps you should wonder whether you were snippy to them...
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Thats o.k, the best thing to do lock into an nice big contract.That way when the merger goes through Cingular will pick who to keep and who to release.They are gonna pay 41 billion in cash to get att, think they are let more cash flow like water to keep them hel1 No!!!
Wait till those little bastards get a taste of cingular like 18.00 for upgrade fees ampng other price hikes,but its all good i personally locked into contracts like 700 people since january 2004, and most of them were credit junkie pricks who got what they wanted to get locked into plans I know will cause them more money from overage and with their loyalty credit shot,
ATT gets back all the money that they spend on credit adjustments.Best part i...
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Thats o.k, the best thing to do lock into an nice big contract.That way when the merger goes through Cingular will pick who to keep and who to release.They are gonna pay 41 billion in cash to get att, think they are let more cash flow like water to keep them hel1 No!!!
Wait till those little bastards get a taste of cingular like 18.00 for upgrade fees ampng other price hikes,but its all good i personally locked into contracts like 700 people since january 2004, and most of them were credit junkie pricks who got what they wanted to get locked into plans I know will cause them more money from overage and with their loyalty credit shot,
ATT gets back all the money that they spend on credit adjustments.Best part i...
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Wish more people were like you in CARE agent debit. I had an idiot of a customer last week who had been bothering me at my store for the 2 months he was a customer with his 2-lines. He raised hell one day because he had overage on his bill and tried to tell me I put him on the wrong rateplan. I showed him a copy of his bill estimator and also the rateplan he agreed too. He was mad and then said he wanted to cancel his 2 lines. I told him that was fine but he would be resp. for 2 ETF's. He left and then called CARE and told the rep I (the retail manager) told him we would waive the ETF's. I fully notated the account all over but yet the CARE rep waived both ETF's stating there were NO NOTES on THE ACCOUNT âšī¸ đĸ đĸ đĸ GRRRRR...
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Here's one to top them all.....actually make that two...erm three!!!
I had a guy call in, about his bill, something cheezy as such, explained all of the charges to him, he then had the gall to request credit due to an outage that was related to his own stupidity and poor care of his equipment.
I denied credit, and told him no...and offered him courtesy minutes. The guy freaked, still I told him no and all that I had to offer was courtesy minutes, the guy was stacked up the gills.
He talked to my supervisor/RSD guy.....now this guy is as mean as you can get, and was denied credit again. Seems that the RSD guy got it out of the customer that he was talking on the wireless device with near crystal clear reception. The customer then dem...
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I had a guy call in, about his bill, something cheezy as such, explained all of the charges to him, he then had the gall to request credit due to an outage that was related to his own stupidity and poor care of his equipment.
I denied credit, and told him no...and offered him courtesy minutes. The guy freaked, still I told him no and all that I had to offer was courtesy minutes, the guy was stacked up the gills.
He talked to my supervisor/RSD guy.....now this guy is as mean as you can get, and was denied credit again. Seems that the RSD guy got it out of the customer that he was talking on the wireless device with near crystal clear reception. The customer then dem...
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As a care rep for this company, am I the only one who thinks all of this complaining is pointless? Personally, I realized that when I took this position that people would not be calling me everyday to tell me how great our service was and thank you for everything you do. Customer Service Rep = sounding board. That is the standard for every business who has care reps. Keep in mind, that with millions of customers, there are going to be those who do think the world revolves around them and want everything they do not deserve. We should all expect to hear this sort of stuff every day. I can understand not liking policies or even your job, but this is what you signed up for. If you can find a job in the customer service field where all of...
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Its got nothing about problems with the job,but the problems is that customers want eveything done for right away, and if they do something thats cuases problems they want att to fix it,and get upset if it can't be fixed to their satisfaction.
So yes in any job there are good daysand bad days and unless you area robot you get to affected by calls.So this is a place to vent.If you don't like reps venting in here,then don't watch cuz customers have a vent sometimes to do, and so do reps no-one is perfect and thats why wecome here to vent.
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So yes in any job there are good daysand bad days and unless you area robot you get to affected by calls.So this is a place to vent.If you don't like reps venting in here,then don't watch cuz customers have a vent sometimes to do, and so do reps no-one is perfect and thats why wecome here to vent.
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My point seems to be missed. To handle this job, you cannot get affected by the calls and/or callers. The customers pay for a service and WE know how the service works, but they have a different opinion. I am by no means cold or heartless, but when a call ends, so does my attachment to it. I have had plenty of calls that made me want to scream but I sucked it up and moved on. The majority of callers use the oppertunity to vent on us because we are the only contact to the company they have. Although this is not my ideal way to spend my days, I accept it, take the lashing, do what I can and move on because that is what I get paid to do. If you want to vent that is fine but you cannot make a point on a forum such as this and not expect s...
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I wasn't stating that I wanted sympathy.
I was RANTING! And sharing my issues of the day. Like I said in a previous post, if you want to bottle it in, and not communicate, then that's your choice.
I on the otherhand prefer to speak my mind, and get my issues off my chest.
I was RANTING! And sharing my issues of the day. Like I said in a previous post, if you want to bottle it in, and not communicate, then that's your choice.
I on the otherhand prefer to speak my mind, and get my issues off my chest.
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I think you maybe one of the very few if thats the case
"when a call ends, so does my attachment to it"
when I used to work there, I did not get affected by most calls, but i'm only human, if some asshole yelled at me for his own stupid problem, I would laugh about it with my friends, we would talk about how stupid some people are.
and sure no one is perfect, and i know it's not right to call someone stupid is they're not educated on how wireless stuff works.
but they're stupid when you explain to them something several times and the only thing they do is repeat the same thing back at you several times, don't listen, get mad at you for legit charges of them going over their minuts, blaming the big evil scamming at&t for putting extra c...
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"when a call ends, so does my attachment to it"
when I used to work there, I did not get affected by most calls, but i'm only human, if some asshole yelled at me for his own stupid problem, I would laugh about it with my friends, we would talk about how stupid some people are.
and sure no one is perfect, and i know it's not right to call someone stupid is they're not educated on how wireless stuff works.
but they're stupid when you explain to them something several times and the only thing they do is repeat the same thing back at you several times, don't listen, get mad at you for legit charges of them going over their minuts, blaming the big evil scamming at&t for putting extra c...
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How about I explain this nicely to you.
The reason we complain is so we don't take it home to our families. We complain on here so we can go home happy after a customer hopes we die horrible painful deaths, or hopes we get thrown under a bus.
I don't want to take this $h1t3 home! My boyfriend does not deserve it, and neither should yours.
So if you'd like you can bottle your complaints about what the customer's did to you, and eventually it will land you in a psych ward.
The reason we complain is so we don't take it home to our families. We complain on here so we can go home happy after a customer hopes we die horrible painful deaths, or hopes we get thrown under a bus.
I don't want to take this $h1t3 home! My boyfriend does not deserve it, and neither should yours.
So if you'd like you can bottle your complaints about what the customer's did to you, and eventually it will land you in a psych ward.
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haha I LOVE IT!, i so agree w/ katya on this one, if i dont rant or rave somewhere i self combust!, its just not healthy, who the hell would like listening to b**ching all day for the low salary we get!? I for one dont like to take any drama or frustration home from the work place either. Shes probobly a sup who hasnt taken a call in five yrs. lol just kidding w/ the new escalation process they take about 5 a yr now, ofcourse its just to completely discredit anything and everything you've told the customer already and ofcourse the customer has put on their "perfect customer" hat now!
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I didn't bother reading the whole thing, but I found after i vented in a team meeting or something or even ranted to a friend or someone who can relate to the experience, I did my job a whole lot better after, and I was happier and nicer to the following customers.
i hate it when customer used to call me JUST to vent or rant.
so it's ok for reps to do it too.
in fact, i encourage it.
it makes people realize whats going on and what can be improved on.
i hate it when customer used to call me JUST to vent or rant.
so it's ok for reps to do it too.
in fact, i encourage it.
it makes people realize whats going on and what can be improved on.
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cant see them, because they don't put any, it would reveal that they add commission-able features like crazy at the end of the month when they cant make they're percentages!!! PS i REPORT ALL ADJUSTMENTS I HAVE TO MAKE WHEN A STORE REP ADDS ON A COMMISSIONABLE FEATURE W/OUT CUSTOMERS CONSENT!! must admit you do see that more w/ indirects, we should call them incompetents
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Don't you hate that.. you follow a whole lot of the policies and because these people have a fancy title they're allowed to discredit everything you just spent a whole hour explaining... when they say resolutions they really mean give the cust what they want... đ
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serious, those types of sups are the reason that we have custs who call and off the bat want a sup and will straight tell you that YOU cant give them what they want but they know a sup will. now dont get me wrong there are some sups out there that will totally back you up, i have one right now. they are a rare breed!
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really?? i have a sup like that too đ ... it's amazing what the difference is between a sup that backs you up and one that will give everything away like candy on halloween!
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