I find Nokia phones to have one of the simplest menus out there. It also is so true that credits were excessive when there was no specific guidelines, just your own judgement. If everyone used reasonble judgement it would have been great but it just got so extreme that something had to be done.

Most companies don't even give a customer a discount on a new phone until they are anywhere from 80% to 95% through their existing contact. AWS allows customers to upgrade their equip. with a discount in as little as 9 months. Granted the CUP program is rather archeic.

As for the idea of turning down the TDMA towers to force customers to GSM, that is ridiculous. Not sure where you got that information NEORASK, but it is false. In areas where GSM traffic is elevated on occassion a TDMA radio will be replaced with a GSM radio for capacity issues to prevent blocking on the GSM side.

NEORASK, I respect your opinion however if you are very unhappy with AWS maybe you should look elsewhere. I also disagree with many policy decisions ...
(continues)

I'm a regular care rep and hope that my supervisor feels the way you do Aldman and is nothing like this other character. It's one thing to be a care rep and come down on the company but why would you even become a supervisor if you had such strong feelings about the company. I don't like some of the policies but I was hired to help customers not to analyze the companies decisions. If I felt that strongly about a company I wouldn't use their service and definitely wouldn't be working for that company.

sleekcat said:
I'm a regular care rep and hope that my supervisor feels the way you do Aldman and is nothing like this other character. It's one thing to be a care rep and come down on the company but why would you even become a supervisor if you had such strong feelings about the company. I don't like some of the policies but I was hired to help customers not to analyze the companies decisions. If I felt that strongly about a company I wouldn't use their service and definitely wouldn't be working for that company.

You forget....it's all about the money. If you had the brains to realize that, than maybe you would be a TL too. 🙄

adlman said:
As for the idea of turning down the TDMA towers to force customers to GSM, that is ridiculous. Not sure where you got that information NEORASK, but it is false. In areas where GSM traffic is elevated on occassion a TDMA radio will be replaced with a GSM radio for capacity issues to prevent blocking on the GSM side.

YOU are false Mr. ALDMAN. I have dealt with too many customers who's TDMA reception has fallen off the map. What did I do? I took my time to call other ATTWS customers in the area and they had the same problem. Why? Because TDMA power WAS truned down in their area! 😲 I have had too much evidence to prove otherwise. DO YOU have evidence to prove otherwise??? 😡

My only question is...."So What"?

If ATT wants to migrate their customer's services to a new platform, then so be it. Truth be told, the GSM overlay is what weakens the TDMA strength. They don't have as good of a signal because many TDMA towers have been converted to GSM.
Heaven forbid ATTWS want to change a customer to a better, cheaper technology by offering them a free phone and lots of plan options with a gazillion minutes. Let's bash ATTWS for migrating customers over to the most SECURE wireless service to date which also happens to sport the best Voice quality.
Hey man, it's not like the customer is coming out on the short end. It''s actually the other way around. It costs an average of about 300-400 bucks to do a new activatio...
(continues)

CainMarko said:
My only question is...."So What"?

If ATT wants to migrate their customer's services to a new platform, then so be it. Truth be told, the GSM overlay is what weakens the TDMA strength. They don't have as good of a signal because many TDMA towers have been converted to GSM.
Heaven forbid ATTWS want to change a customer to a better, cheaper technology by offering them a free phone and lots of plan options with a gazillion minutes. Let's bash ATTWS for migrating customers over to the most SECURE wireless service to date which also happens to sport the best Voice quality.
Hey man, it's not like the customer is coming out on the short end. It''s actually the other way around. It costs an average of about

...
(continues)

So you can still buy satellite service on your 10 foot dish in the back yard or did you have to get a directv dish? Do you have highspeed internet? if so, then you had to buy a new modem. Do you use Windows XP? If so, you had to upgrade the computer that was running Windows 95. Heck, you have to get a new phone if you want a camera on it. You keep saying that ATTWS is "dropping the power" of TDMA to force people to migrate. It's just not true. Many of the TDMA towers were given the GSM overlay, so most of the tower's resources are going for gsm. It's the same thing with CDMA1 and CDMA2000. Areas that had strong CDMA1 signals are now weaker because of the upgrades to the CDMA2000 system, but the CDMA2000 offers better service. Same thing wit...
(continues)

CainMarko

When it comes to turning down the tdma power,you say thats not true!!You are wrong,thats been on ongoing process since jul,2003,as the towers were integrated from tdma to gsm they also dialed down the power on the tdma towers.

In anybody also works for ATT, read the Hot Topics from that time to now.They started that process in the West coast by dialing down the tdma along the California coastline then went east coast nito NYC and NJ.Its been on ongoing process same as customers will notice a lot more cingular on their screens more and more since with the recent gsm overlay cingular did, it impacts customers who older phone only picks up the 1900 ,and mostly cingular overlayed a lot of 850 and inteferes with older phones.

ummmm..... who are you this time? neo? agent? z1? anyway...

People see Cingular on their phones in NYC and NJ because roaming has been opened up in those areas.
As far as TDMA, I already said the GSM weakened the TDMA signal. ATTWS HAD to lower the output for straight TDMA because the 2 signals get sent from the same location in many instances. So of course TDMA doesn't have the same signal it once did. Guess what, carriers don't use much of their ANALOG networks either. Cingular still offers ANALOG service to ancient customers who don't want to go digital, but Cingular doesn't offer them any guarantees on their service quality either. You are talking about a VERY small percentage of customers who may not have the absolute best service ...
(continues)

I do remember a hot topic about that a while ago.

*shrugs*

why is that do hard to believe?

it's not hard to believe that TDMA is losing strength because of the GSM overlay, but this joker is stating that ATTWS is purposely powering down the towers to SCREW customers. That's just BS.

when i used to work for cust care i do remember a hot topic refrencing that.

it was worded a bit odd, it pretty must did say that TDMA towers were being turned down to make way for the GSM towers in CA or the west coast i don't remember which. but it stuck in my head since that surprised me.

RoamDog said:
when i used to work for cust care i do remember a hot topic refrencing that.

it was worded a bit odd, it pretty must did say that TDMA towers were being turned down to make way for the GSM towers in CA or the west coast i don't remember which. but it stuck in my head since that surprised me.

And why would it be so hard to believe this is being done? I've heard of far more unscrupulous things being done to customers than this. I can see it happening.

Simple. Any and all kind of technology changes like that are monitored CLOSELY by the FCC. Remember the turnover from digital to Analog? The FCC makes sure to this day that the signals are kept at least at the minimum requirements... they do the same with tdma. It's so companies can't do exactly what this guy was talking about. And it's not like it's a powerdown to make room for gsm.... overlaying the gsm makes the tdma signal weaker.....

CainMarko said:
Simple. Any and all kind of technology changes like that are monitored CLOSELY by the FCC. Remember the turnover from digital to Analog? The FCC makes sure to this day that the signals are kept at least at the minimum requirements... they do the same with tdma. It's so companies can't do exactly what this guy was talking about. And it's not like it's a powerdown to make room for gsm.... overlaying the gsm makes the tdma signal weaker.....

Thanks for the explanation.

I didn't say it was hard to believe, you accually just repeated me in my previous posts.

I remember a hot topic about them having problems with signal strength on some of the tower AS they were upgrading them. They have to shut them down to put the new systems on and the other towers are farther away sometimes. they had the same problems in Chicago i remember for a while but it cleared up. Other than that the only hot topic i remember was April 16, 2004 when they said they were boosting the signal on the 850 Mhz GSM to give it better penetrating power (does anyone else here beavis and buthead snickering right now?)

Vox Dei said:
I remember a hot topic about them having problems with signal strength on some of the tower AS they were upgrading them. They have to shut them down to put the new systems on and the other towers are farther away sometimes. they had the same problems in Chicago i remember for a while but it cleared up. Other than that the only hot topic i remember was April 16, 2004 when they said they were boosting the signal on the 850 Mhz GSM to give it better penetrating power (does anyone else here beavis and buthead snickering right now?)

Uh huh huh huh, huh huh, mmm, huh huh...

He said 'penetrating power', uh huh huh huh.

I bought the 3-DVD 'best-of' pack about 18 months ago. It's still funny, b...
(continues)

Nothing is as funny as it was in College. I remember sitting infront of the TV watching Late night cartoons of the toon network while high on pot with my gf. She'd laugh at anything while on pot.

I remember when this forum was about at&t wireless... oh those were the days.

hahahha

It is outlawed by the FTC & the FCC.

That makes it even more sad if it is outlawed, but still being done.

You keep implying that you have some sort of proof of this scandelous behavior. Of course you DON'T. If you did, you wouldn't be on a forum trash-talking ATT, you'd be passing this "evidence" to the FTC and the FCC and whoever else crossed your mind. Naw, you're just some guy who wants to spread rumors and untruths because you don't like ATTWS for some reason. I'll gladly take those words back if you ever provide some sort of proof, but I doubt you ever can or will. Both ATTWS and Cingular have many TDMA customers and we will continue to service those customers for YEARS.

I am confused CainMarko, whose side are you on?

You're so worried about being booty hurt than admit that corporations all across America are screwing their customers. Look at the outrageous oil prices, the rediculous medical expenses. It's all about the money, and the people who run things will do anything possible to get as much money out of the consumer as possible. Once again, in the past year, I have talked to SEVERAL HUNDRED people who one day had great reception and the next had barely a life sign....because ATTWS is screwing with their cell cites. I have customer dissatisfaction, poor or no service shown in web axe, and the knowledge that most people only care about money. I'm not just bashing AT&T, I'm bashing all the Bas**rds out there who screw their customers.

neorask said:
You're so worried about being booty hurt than admit that corporations all across America are screwing their customers. Look at the outrageous oil prices, the rediculous medical expenses. It's all about the money, and the people who run things will do anything possible to get as much money out of the consumer as possible. Once again, in the past year, I have talked to SEVERAL HUNDRED people who one day had great reception and the next had barely a life sign....because ATTWS is screwing with their cell cites. I have customer dissatisfaction, poor or no service shown in web axe, and the knowledge that most people only care about money. I'm not just bashing AT&T, I'm bashing all the Bas**rds out there who s

...
(continues)

I have no documented proof about the cell sites, because ATTWS has too much money to keep something like that from getting out. I do, however, have proof of other subtle ways that ATTWS is screwing its customers. Most customers (and people) are dishonest when it comes to money. But the few that aren't don't deserve to pay for other people's greed. Sure the little man gets screwed all the time...but 96% of us are little men. If people in America weren't the laziest people in the world and actually cooperated with each other and accomplished something without making money the most important, we would have virtually no poverty, have flying cars, a cure for cancer and AIDS, and the average lifespan would be 100yrs. Corporate america is corru...
(continues)

Great... now you are saying that americans are lazy... you must work in canada. 🙄

CainMarko said:
Great... now you are saying that americans are lazy... you must work in canada. 🙄

Well, if we're not lazy, we're getting there. If you've noticed we've become a service obsessed country. Anything to make our lives easier, while misplacing our ability to do the hard things that need doing.

that's a world wide trend tho.... not just america.

i think you can blame mcdonals.

CainMarko said:
that's a world wide trend tho.... not just america.

True. We just seem to be at the forefront due to our great wealth and ease of life. Cell phones don't help, either...LOL. I can remember when I didn't need a cell phone and my life was just fine. Damn you! Damn you all to hell!

I'm sure noone wonders why his name is much drama 😛

Vox Dei said:
I'm sure noone wonders why his name is much drama 😛

Admit it. You love me.

Well not really... they will continue to make the rate plans for TDMA more and more unattractive, there by "forcing" the TDMA customer to GSM. Why do you think that ATTWS only offers three TDMA phones? They did this to analog only customers and digital customers that had the old dual band phones (i.e. Nokia 2160 no PCS freq's). Also, the FCC has already ruled that carriers can turn off analog towers by 2007. TDMA will be next. Years & years... I don't think so Scooter.

It would be nice to see the TDMA network upgraded so that the coverage area would be the best there could be. This more than likely isn't possible since the GSM network has already taken over, but just a good thought if you travel into more rural areas.

If you ask me they should at least Re-call the Moto V60 so TDMA customers have the option of a flip phone. I had a customer cancel today because I couldn't provide a flip phone and the coverage is still poor for GSM in his area. 😡
Even though GSM offers better plans and sometimes better coverage TDMA is still in my mind a viable option for those who don't have good GSM coverage yet.

Well, on the bright side... the next step IS the rural areas... providers have exhausted their efforts into hitting the metro areas... the only thing left is rural...

Very true. I'd way rather work for the GSM dept. Working for TDMA is a no-brainer and sometimes I need my caffiene pills and XTC to stay awake, as well as these forums. 😛
Guess I'll have to move to Edmonton or
Victoria or work for a Canadian wireless provider to learn the GSM market & GPRS.

You know ater reading these posts it seems to me that no one wants to focus on one thing and that is the customer. Yes sure AWS has policies, etc, etc. However these are NOT set in stone. I do not understand why these reps on here can't think beyond the policies of a company and do what is right for the customer and then back up what was said. This just seems poor to me. Do you reps check the adjustment advisor in conjunction to ordering a new phone? I mean yea it isnt always fair that existing customers cannot often get the same pricing as new customers....however there are ways aroun this issue. Such as web match pricing if the customer is eligible. The customer also does NOT need to be on service for one year. They only have to be on serv...
(continues)

I think its pure bullshit that you call other customers to see how the service is. And if you are then you should be fired. Its against policy to call people who havent called you. Unless thats your department. What department are you in?

McG said:
I think its pure bull**** that you call other customers to see how the service is. And if you are then you should be fired. Its against policy to call people who havent called you. Unless thats your department. What department are you in?

You are the Bull**** Mr. McG, there is nothing against policy in telling a customer you would give them a call back to check on their problem....and when I have called other customer's it was at the customer's request (who i was speaking with at the time). But since you can't do crap about what I do anyway, I could care less about you & your rules. hahahaha

neorask said:

adlman said:
As for the idea of turning down the TDMA towers to force customers to GSM, that is ridiculous. Not sure where you got that information NEORASK, but it is false. In areas where GSM traffic is elevated on occassion a TDMA radio will be replaced with a GSM radio for capacity issues to prevent blocking on the GSM side.

YOU are false Mr. ALDMAN. I have dealt with too many customers who's TDMA reception has fallen off the map. What did I do? I took my time to call other ATTWS customers in the area and they had the same problem. Why? Because TDMA power WAS truned down in their area! 😲 I have had too much evidence to prove otherwise. DO YOU have evidence

...
(continues)

Your a smart person maelstrom. The way he posted it makes it seem like if he has 1 cust out of NYC calling in with poor TDMA reception he will call other TDMA NYC customers to see if they are having thep roblem too. He's not very clear because when i posted what you posted he cried like a little B***H saying "You are the Bull**** Mr. McG, there is nothing against policy in telling a customer you would give them a call back to check on their problem....and when I have called other customer's it was at the customer's request (who i was speaking with at the time)." To few good TL's out there.

Mr. McG, do you know what it is to be ethical? 😲

I know what ethical is, neo, and you are far from it.
🙄 I'm still waiting for the FCC to call you in for questioning regarding all this SUPPOSED evidence you have. Man, your name should be in all the major US papers and Tom Brokaw will probably even mention you. 🙄 I'll be sure to hold my breath in anticipation of this late breaking story. 🤣

um....how is that possible? how is it possible for a GSM device to pick up a CDMA signal... 😕

temp said:
um....how is that possible? how is it possible for a GSM device to pick up a CDMA signal... 😕

"can you hear me now" is "CAN YOU HEAR MY BOGONA SAUSAGE STORY 🤣 NOW". I think Verizon did launch a CDMA/GSM phone but it will only roam in Europe and on VodaPhone's networks.
☹️ 👿 🙄

they did launch a dual band phone and you are correct that it will only roam in europe, but i still dont see how a GSM phone will roam on a CDMA network 😕 🤣

temp said:
they did launch a dual band phone and you are correct that it will only roam in europe, but i still dont see how a GSM phone will roam on a CDMA network 😕 🤣

It won't. I THINK what you're talking about is how roaming agreements work. Verizon customers can roam onto any other carrier that uses CDMA - Sprint, ALLTEL, and a few other small regionals. If they have tri-mode phones, they can also roam onto AMPS 800 (analog) networks - AT&T, Cingular, Centennial, they're all the same standard. SOME of those companies have roaming agreements with VZW, like ALLTEL, Sprint & a few others. If VZW customers roam onto those networks, they don't get charged for the roaming. There's a reciprocal agreement ...
(continues)

no, i guess you didnt look a couple of posts back when a guy said something about cingular and verizon roaming on each others network, which is clearly not possible

temp said:
um....how is that possible? how is it possible for a GSM device to pick up a CDMA signal... 😕

What on Earth are you talking about? 😳

take a look at a couple of posts back

Thats ok i personally screw enough customers that pull that stuff on ATT.I was recently given a job working for the ATT c&a, credits and ajustments department.customer calling in and bitching over valid charges and just finally getting credit to get them off the phone now gets debited back but if they credit is 25.00 and over and they are elgible by the ATT adjustment advisor,i debit back the excess credit and extend their contract for the privledge.Its beautiful!!!

Hey Agent Debit,

I like your style.. it is so hard to get valid PCO's that you gotta do it anyways you can... 😎

Thanks.Best part was i made a customer 2 months ago give up his 99.99 charter plan because i convinced him that its his plan coverage causing him to not get signal,when in reality it was the cingular overlay netowrk signal causing his phoneto lose reception.By the end of it i hadhim begging me to put him on a nat 74.99 plan and give him a 3120, for 2 years it was like 19.99,cuz its a cheap ass phone but works 850-1900Mhz,which it what he needed and i got himto do a 2 year contract, signed through e-signature, just to make sure he doesn't claim he never signed andgave him a 20.00 credit ,valued at 98.00 on his advisor for the priveldge of getting good reception. 😈 😈

Damn I love my job 😈 🤣

Agent Debit.. shame on you... what centre are you in if you don't mind me asking? 😉

👿

Don't wanna say Big Brother is always watching in here.

And hey the company wants the people off the charter plan and they just want it done in a nice way.So hey if the customer gets better signal and better phone and the only trade off if unlimited minutes who's it gonna hurt.

Ever look at someone 99.99 charter plan, 90% of them use only enough peak minutes to really be on a cheaper plan and with the unlimited mobile to Mobile ,7pm n/w and additional minutes it works out better for them and if they don't know i'm ****ing them so much the better, but ATT loves since there is 1 less on those plans.

I mean the charter plans going away has been planned thats why the roam agreements they signed with Cingular allowed them to...
(continues)

😁 ha ha ha ...... good job i hate people acting like they deserve everything.... pecialy when they are paying 29.99 a month and want a 400.00 phone for free 😲

do you realize what a BAD IMAGE you are giving the company by the CONSUMERS that are actually looking on these forums? 🙄

Too late..... 😕

yeah i know, its just sad that the majority of them have not realized this yet 😕

This might be an appropriate time for me to say "I told you so..."

😈 😈

Screw them they generally call in treating reps like crap anyway.So I just get to exact a little Ying/Yang, the customer gets to think ATT is shady and reps are pricks, so i just live up to the image a little. 😈 😈

dakota said:
Hey Agent Debit,

I like your style.. it is so hard to get valid PCO's that you gotta do it anyways you can... 😎

Oh, great...the Legion of Evil ATTWS Associates.

big j said:
i definitely think that attws customer are spoiled and they know it to they are always asking for more even when you gave them everything available..........and then they get mad when you cant give them more 😲

It's just not ATTWS customers. ALL wireless customers are spoiled here in the good old US. Go live in Europe for a year and pay astronomical prices for your cell phone because the carriers don't nearly subsidize the cost to the customer. Just another example of the typical American consumer.

or japan even, my friend is moving there on the 29th of this month and he said the cheapest rate he can find is $100 a month

muchdrama said:

big j said:
i definitely think that attws customer are spoiled and they know it to they are always asking for more even when you gave them everything available..........and then they get mad when you cant give them more 😲

It's just not ATTWS customers. ALL wireless customers are spoiled here in the good old US. Go live in Europe for a year and pay astronomical prices for your cell phone because the carriers don't nearly subsidize the cost to the customer. Just another example of the typical American consumer.

NOT TO MENTION, we are the only country with so many non-compatible technologies being utilized for Cellular service. WE are also the only company th...
(continues)

yep, that doesnt just go for europe, that goes for pretty much most of the world, but then again income in those countries is typically higher and more people can afford to spend $500-$700 on a cell phone

Who doesn't charge for incomming. Most companys do charge for incomming calls. I only know of one company that gives you unlimied incomming and i'm not even sure if they still do.

Duh, have you actually looked around lately? Nextel offers like 300 min and free incoming for $50.00. WTF? Just because it doesnt have GSM, and anyways that soon to be eliminated they're comingout w/ a iDEN/GSM for Intl. roaming. 😛

Ya. Nextel is the only one offering free incomming as far as i know. Like i said i only know of one.

US Cellular also offers free incoming calls.

My point still stands. He said that AWS is the ONLY company that charges for incomming. My point was most companys charge for incomming and only a few do not.

US cellular only offers that as an optional feature .... much like M2M.

It's just not ATTWS customers. ALL wireless customers are spoiled here in the good old US. Go live in Europe for a year and pay astronomical prices for your cell phone because the carriers don't nearly subsidize the cost to the customer. Just another example of the typical American consumer.
i agree on that i mean any company you go with its always people like i hate your company and im thinking of leaving.....just to see what they get....BUT in the other hand theres loyal customers out there that would not switch for anything and never ask for anything and you basicaly forced to offer promos without them even asking

How about y'all move to canada where you HAVE to pay for Early Evenings, LD included, and m2m. A $60 plan gets you less than 500 mins, and that's local and ROAMNIG IS 0.99/minute.

What company are you charged roaming? In canada you are only charged roaming if you are WAY north in the artic or in the US. All plans by Telus, Bell, Rogers are national plans but you have to pay LD (not sure how FIDO does there's). My plan is $40 bucks and i get 450 anytime, unlimited N&W from 7pm. I don't get MTM but oh well. And $40 Canadian is accually about $30 US so I'm getting better than what they get in the US through telus.

just like me, the current wireless provider i have is GREAT and i would not change from them and i recommend them to everyone in my area

temp said:
samsung destroys nokia

So much so that Nokia has double Samsung's market share, right (29.7% to 12%)?

just because nokia floods the market with their crappy free phones, they force the phone down your throat.....simple as that

You said it 😲 Way to go for saying it.

Additionally, one other thing that really SUCKS about AT&T is total shadiness of our ''Warranty Exchange'' program which will not provide you with a new phone at all contrary to popular belief. Basically our loyal customers who go through this believing WEX will provide them with a new phone get all the reject phones people send back due to defects and sometime dead on arrival. See also: "Refurbished" phones".
Same goes also for our esteemed "Complete Insurance by LockLine" Yep all of dem fefurbs. Causes migraine that could split a stone when dealing with mis-conceptions from the Customers who AREN'T aware and get surprised over the phones.

You have to admit it is almost funny to see how much misinformation there is in this topic alone. In my experience of doing cust care( and I have been doing it long, and I score nealy perfect on quailty, training and such not ) I have found time and time again Nokia beats Samsung in the reception dept.

Take a call I had 3 weeks ago. The customer had 2 Samsung X426's. They were getting 1 bar of strength, always dropping calls, and always going to voicemail while they were near their house. The customer also just got a Nokia 3595IM, and to my amazement, it got 4 bars of strength, where the other 2 phones didn't.


You bitch about WEX options, when you take advantage of warrenty through a company, you do not get a new phone, you get your...
(continues)

No i believe he is a Team leader but as with most team leaders they don't know what they are talking about. Atleast the majority of our TL's will refer you to a Redhat/res for questions or will go ask the Redhat/Res if they have a question because they know those are the reps who know what they are talking about most of the time. As for the lockline deal most carriers charge $50 deductiable.

tarku said:
Take a call I had 3 weeks ago. The customer had 2 Samsung X426's. They were getting 1 bar of strength, always dropping calls, and always going to voicemail while they were near their house. The customer also just got a Nokia 3595IM, and to my amazement, it got 4 bars of strength, where the other 2 phones didn't.

You're more minute for less money is incorrect as well. The DOR plan does NOT have the 650 anytime minute promotion. It has the renew 350, which makes it only 800 minutes. the national plan, if you're out of contract or if you complain enough you get the 1000 minutes.

Personally Neorask, I have a really hard time believing that you are a Team leader, aka supervisor, since:

A) you have the know

...
(continues)

🤣 🤣 Neorask just said he was a TL before and now he just got demoted to SLR!! 🤣 🤣 No disrespect, some of the points you make are good, but you just contradicted yourself!
On a different note, I work for TDMA and the additional minutes for the DOR, starting at 59.99, the best coverage map in all the United States of America,(even better than the GSM National) does have promos that BEGIN with 550 add. minutes, giving you a 1000 minutes for 59.99. Also, customers are eligible for Renew/Unlimited N+W w/Early Evenings starting at 7pm on a 2 yr. contract with a Nokia handset for dirt cheap. 🙂

Unless you work for the CRM department don't you dare put on those renew promotions.Their(CRM) systems allow them to keep those promos,despite eligibility if you add those on in AXYS, the systems, both Backfix, and West Coast Mass Data Entry will remove them, if they want good service and minutes, migrate them to the GSM, they got a hell of a lot more options, and more choices then the 3560,6560 and refurb c353.

i've taken too many of those calls. the ones where reps "give" the customer a million extra minutes only for the customer to get a bill and see, "oh wow, im over. wait....that doesn't make any sense!" But, yeah, gotta agree on GSM. SO MUCH better service, more natural sounding. i've been on TDMA, CDMA, and GSM, and GSM beats them all. Why do you think it is the world standard? plus, the phones are better.

Go read those promos again. They are in CCNet and that has changed. If you are in Care and cust is out of contract then care is able to provision those.

Vox Dei said:
Go read those promos again. They are in CCNet and that has changed. If you are in Care and cust is out of contract then care is able to provision those.

🙄 🙄

God man you are one of those reps that P.O. the customers, "IF" you read your e-mails, they have told you and every other rep-including me - unless you are on the CRM department don't add the renew promotions in tdna or contract RNWL promos in siebel cuz they DO fall off unless you are in the CRM department. 🙄 🙄

I have a big red piece of paper in my cubical with the AT&T wireless logo on it that says if the cust is Out of contract then I can give them Renew promos as a PCR. I know this is not allowed but i will post it right from CCNet what it says.

Existing Customers:
YELLOW CUSTOMERS - (General Care) Out of Contract Customers
At this time any customer who is out of contract is also eligible for these offers.

This comes from the Renew promos.

Here is the link

http://knowplan.entp.attws.com:7005/offers/jsp/Detai ... »

I still may be wrong but all i know is what P&P says and i try and follow that as best as possible. If i missed an Email that dispute...
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don't apologize to this dude...

Yes we were sent out multiple e-mails over the last few months, specifically saying that care reps are not to add the Renew or RNWL promotions, i am dual trained in TDMA AND GSM so i seen them for both.They do come,and as for RodeDog57 saying to do it,then you know ask your TL and Res desk about it,there are consequences of doing it ,which is you are a care rep and those will come off,

Here's what you do, when you log into your systems and check the Adjustment Advisor,at the bottom of the Adjustent Advisory Tool it tells you what prootions the customer is eligible for .

You'll see standard promotions save only promotions and sometimes even Saveonly LTV promotions, but if it doen't say Renew or RNWL then don't add cuz they are not eli...
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neorask we all hate people that talk sh** but you started this thread talkign sh** about AWS. And as for tarku being arrogant...he doesn't come across to me as being arrogant at all but SLR's who pick and choose who they want to help sure come across as arrogant.

neo... you've contradicted yourself. Now, you get to be ignored as a schmoe. congratulations.

Dude being an SLR is nothing special. I make more then all the SLR's around here. And we are hiring about 20 in the next few weeks. So anyone who applies should get it almost. Unless your a complete jackass at the job. Im not applying because i could care less plus i dont want to be managerial in the slightest. SLR's are just people who do busy work for some lazy TL's.

Really? Man that sucks. Our SLR's make a $4.00 premium when they are doing TL work. Some of them that are acting TL's make more than some of our TL's because of that. It's pretty funny. A friend of mine is an SLR and she doesn't want to become a TL because she makes more as an experianced Acting TL than as a new TL 😛

Now I wouldn't just bitch about the WEX and the Refurbished phones for no reason, It's just that customers will call back with complaints as to why their "new" phone won't hold a charge or comes Dead On Arrival, and they ask me what refurbished means and they go "what the S***!!, wern't they gonna get me a new phone?"
Suppose your right though, my 2 cents isn't gonna change things. 🙄 You definitely gotta make sacrifices if you wan't good reliable wireless coverage.

😈 😈

Hold the line for a minute.Now you go buy a television at Wal-Mart, and it breaks are you gonna go and expect a replacement if it breaks and expect a new phone "NO!!" The phone is not a new phone,although it may seem new to you, but its not to anyone else.

As for lockline, if itss not an AWS company its not att business,and yes they are refurb because they used to be new but customers milked the system to the point that only give refurb to cut down on the scams,

Think bout it,you pay 35.00 deductible get another phone and keep old one, hell let me break my v-505,pay 35.00 for refurb and kep my old one so for 199.99 for new and 35.00 for old, i just got 2 phones for now an average $120.00,anyone want a used pho...
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