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Top message:  UnPLan by ickmule   Sep 19, 2007, 8:18 AM

Replying to:  Re: UnPLan by wombough   Sep 19, 2007, 6:26 PM

Re: UnPLan

by katrina    Sep 19, 2007, 6:37 PM

Yes but T-Mobile has a large enough customer base that having a small handfull of customers that are costing them money is not as big a deal as it is for SunCom. Some of the companies that T-Mobile has aquired over the years did have unlimited plans, and there are people still on those plans.

The thing is that the customers on the UnPlan will still be subject to the same MOU terms... just like SunCom cancelled service for a number of customers that were using 10000+ minutes a month... T-Mobile has bascally the same policy.

SunCom has been losing money for a large number of reasons, I worked for them for a couple years and the pricing of their rate plans was only a small part of the problem in my opinion. Porting from AWS was a total nightmare and left a bad tasts in the mouths of many customers; departments in SunCom worked way too much against each other and not enough for each other. It happened constantly that different departments would issue conflicting policy changes and such. SunCom was a perfect example of the bad sides of divisionalisation.

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