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suncom where the customer doesnt come 1st

by kaptainkrunk    Mar 13, 2007, 5:29 PM

i orginally have the hiptop 2 and since i found out suncom was discontinuing it i decided to upgrade to the 3 so i called customer service they tell they are out of it to go online and order so i do so and 2 days later recieve it in the mail and soon as i put the battery in it starts vibrating non stop i take it by a store they just tell me to send it back cuz they dont handle orders placed online so after dozens of phone calls and attempts they finally tell me i have to email online support to get a replacement for the defective 3 that was sent out so the same day the lady send out the replacement i get it ups and it has the same problem (hmmmmmm) so i email them and tell them since they having such issues wit thge 3 i wanna switch completely and just get a blackberry pearl and they email me back telling me i cannot switch phones now if i pay 399.99 for a phone i can damn well do whatever i chose i think especialy since u send me 2 of the same phone and it has defects so i look at it like this by suncom not honoring my request due to theier bad product they offer sory crappy customer service i wanna report them to someone Embarassed Embarassed

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