Will Someone Please Tell Me Whether This Is Unreasonable???
Just as a preliminary FYI: I used to work at a Verizon Wireless Store. I now work in IT. I KNOW how to handle a mobile phone; I'm not one of those drunk girls dropping phones in the toilet at a bar and wondering, "ummm....like...I dunno what happened...it just STOPPED working..." (Verizon employees KNOW what I mean) Anyway:
I Just Retired My FOURTH (Yes, Really) Motorola Razr V3c From Verizon Wireless. Now, Generally I Purchase Mobile Phones With The Expectation That They Will Break Within The Year...
BUT IT HAS ONLY BEEN FIVE MONTHS SINCE THE RAZR WAS INTRODUCED BY VERIZON.
As Such, I Am Posting This, Hoping That Perhaps One Of You Can Either Help Me With The Situation, OR Can Recommend A Carrier That Is More Receptive To ...
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I Just Retired My FOURTH (Yes, Really) Motorola Razr V3c From Verizon Wireless. Now, Generally I Purchase Mobile Phones With The Expectation That They Will Break Within The Year...
BUT IT HAS ONLY BEEN FIVE MONTHS SINCE THE RAZR WAS INTRODUCED BY VERIZON.
As Such, I Am Posting This, Hoping That Perhaps One Of You Can Either Help Me With The Situation, OR Can Recommend A Carrier That Is More Receptive To ...
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Verizon doesn't make the V3. Motorola does. Verizon is doing what is in their policy which is to honor the manufacturer's warranty at store level. Trying to get a new phone out of the deal is worthless. It's not Verizon that made the phone. To have any sort of step up like that, you would want to deal with the manufacturer, but I'd be surprised if they talked to you at all about exchanging for a different phone. There is a 14 day exchange policy, and a one year warranty. You're past the exchange date.
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Yes, I am WELL AWARE of the Verizon "Worry Free Guarantee." But I'm also aware of the fact that Verizon does provide a 1 year guarantee on equipment. I also know HOW the internal systems (like NetAce) function. I KNOW KNOW KNOW that you can discount a phone 100%. I have done it myself. I also know that Verizon no longer pays commission for selling the device--the commission is for the data plans, activations, and accessories. So they can treat me like a CUSTOMER or I will leave. Will I pay termination? No-F******-Way! I already have a lawyer.
And I am not one of those hapless people who elect to sue anyone and everyone. Now, it is a matter of principle.
Thanks for the reply. But I know that with escalation, I can acco...
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And I am not one of those hapless people who elect to sue anyone and everyone. Now, it is a matter of principle.
Thanks for the reply. But I know that with escalation, I can acco...
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They provide the one year guarantee as a reflection of the one year manufacturer's warranty. This is not Verizon's equipment. If you ask me, you're barking up the wrong tree.
If you DO cancel the contract, no lawyer will be able to get you out of the ETF. That will just be reported to your credit for nonpayment. You signed a contract that said you would do that if you cancelled service.
If you DO cancel the contract, no lawyer will be able to get you out of the ETF. That will just be reported to your credit for nonpayment. You signed a contract that said you would do that if you cancelled service.
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Which is TRUE...
EXCEPT, Verizon is the purveyor of the faulty equipment. The faulty equipment is preventing me from partaking in their SERVICE. If they stand behind the equipment to sell it in the stores, then they have to hold themselves accountable.
IF THEY REPORT NON-PAYMENT OF ETF TO THE CREDIT COMPANIES, THEN I WILL SUE THEM UNDER THE FAIR CREDIT REPORTING ACT...(SEE? I KNEW THERE WAS A REASON TO GO TO LAW SCHOOL!)
EXCEPT, Verizon is the purveyor of the faulty equipment. The faulty equipment is preventing me from partaking in their SERVICE. If they stand behind the equipment to sell it in the stores, then they have to hold themselves accountable.
IF THEY REPORT NON-PAYMENT OF ETF TO THE CREDIT COMPANIES, THEN I WILL SUE THEM UNDER THE FAIR CREDIT REPORTING ACT...(SEE? I KNEW THERE WAS A REASON TO GO TO LAW SCHOOL!)
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Their policy (which is not advertised, but available) is that you can exchange your equipment within 14 days of purchase. They also offer the manufacturer's warranty for one year, which they've kept that part of the bargain. They have not broken their agreement at all. If you cancel service, it will be your choice and you will have to pay the ETF. If you break the contract, Verizon can fairly report you to credit bureaus. I assume that you didn't study that part of law when you were in law school.
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Where does it say in the contract that VERIZON must provide you with working equipment? Your beef is with the mfg., who is the one providing VZW with the phones you are getting. Does it say in the contract that VZW is required to service the warranty on the phone? If not (and it probably doesn't), VZW has MORE than upheld their end of the contract.
I can see where you'd think VZW is at fault here, but can we REALLY expect them to fully test ALL the phones they get back from Motorola or any other mfg.?
Out of curiosity, what is failing on these phones?
I can see where you'd think VZW is at fault here, but can we REALLY expect them to fully test ALL the phones they get back from Motorola or any other mfg.?
Out of curiosity, what is failing on these phones?
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if vzw would leave the phones as manufacturer made them. then there wouldnt be theses problems. but because they want to change things on the phones, plus screw it up by doing it. then it is there responsibility to fix or replace the phone/phones. and problems with phones are not manufacturers but vzw. and dont tell me the phones are from the manufacturer like they are. like the razr v3c. why isnt it the same as alltels,or us cellulars razrs. and since vzw is selling the phones.not manufacturer. it is there responsibility to fix or replace with something that will last more than 30 days at a time.
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mitchell1 said:
if vzw would leave the phones as manufacturer made them. then there wouldnt be theses problems. but because they want to change things on the phones, plus screw it up by doing it. then it is there responsibility to fix or replace the phone/phones. and problems with phones are not manufacturers but vzw. and dont tell me the phones are from the manufacturer like they are. like the razr v3c. why isnt it the same as alltels,or us cellulars razrs. and since vzw is selling the phones.not manufacturer. it is there responsibility to fix or replace with something that will last more than 30 days at a time.
So you are telling me that VZW is the only carrier whose phones have manufacturers issues?...
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all phones have some issues. but since vzw has started changing phones from how the manufacturer made them. they are starting to have lots of problems. and it isnt just with the razrv3c. but with all of the phones with the ui. and wait till we see how many problems have with the new flash ui. i have vzw for service,and that is only because others dont work around just as well. but then service around here is starting to get worse than sprint. either that or sprint is getting better. but as for phone problems on vzw right know. it is there responsibility to make it right. not manufacturer that only made the phone and not the software in it. if the software was in it that should have been. then the phone would be like alltels with mp3 player t...
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Ignorance is bliss. Motorola builds phones.... Verizon w. provides cell service.. Alltel provides cell service... Both companies ask motorola to devolop a phone to promote their products and services...then Motorola builds phones... Motorola prints user manual that provides mfg warranty against defects printed in manual.. Cell phone consumer has this protection from motorola... Verizon and alltel work with motorola for their customers to exchange defective units, keeping moto costs/overhead down and cell provider customers happier. Cell phone consumer always has and is strongly advised to carry 3rd party cell phone insurance for protection at POS... All retail stores for anything you buy have return policies. Time frames when you can ret...
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You already have a lawyer? And claim to have worked for VZW before. You've never read a contract have you?
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I don't know all the legalities of this, but I think you are NOT being unreasonable to expect to get a phone that works. 4 phones is enough--they should give you a diff. model. It only seems fair, and to Verizon's reputation, that they satisfy you, honor "worry free" guarantees. You've played the game long enough. At least, let you buy a new phone at the 2yr promo price.
My next door neighbor is having the exact same problem as you with VZW. He's on is 4th Razr., and still has problems, and VZW doesn't want to seem to help.
I'm a loyal vzw customer. I know they have the best service and network. But, hearing your problems and my neighbor's make me concerned.
My next door neighbor is having the exact same problem as you with VZW. He's on is 4th Razr., and still has problems, and VZW doesn't want to seem to help.
I'm a loyal vzw customer. I know they have the best service and network. But, hearing your problems and my neighbor's make me concerned.
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I think, above everything this has solidified the fact that the Razr SUCKS!!!! and by the way if she paid the 330 she said she paid for the phone it doesn't sound like she even got that one for the promo price. To be completely honest I would swap someone into a different model after the 4th swap. I can't stand it when people think they can bring in a used phone and get a brand new phone out of the box for FREE!!!! Are you crazy? How about we box up the used phone and sell it to people??? How would you feel if you were the one who bought that phone?? If you don't want to pay a new price for a used phone, why should we take a used phone and give you a brand new one??????
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The reason that you would give someone a new phone is customer service. If someone had taken care of her along the way, we wouldn't all be having this little discussion about Verizon. An upset customer will tell 10 15 people about their bad experience with a company / product. If you take a defective drill back to Home Depot or a sweater back to Target, they don't give you a used one.
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When you buy a drill from Home Depot, they'll have a 30-day return policy and then you deal directly with the maker of the drill. Home Depot will replace the drill with a new one within 30 days, if needed, which is the same policy as VZW has with phones (new within 30 days, refurb after that as a requirement from the phone manufacturers).
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True.
But Home Depot does not independently test each drill for months before selling them, so you can have the newest drill without a waiting period.
And if you end up finding that only a drill from Lowes will work for you, it will still work with Home Depot screws.
Look, I think this poster is crazy too. But all these comparisons to what 'other' companies do is irrelevant. Circuit City does not lock you into a two year contract where you can only use their products with their other products. Home Depot does not penalize you $175 for finding just after the return period that you can't use their drills with all the screws you have at home.
Comparison to other cellular carriers policies is the only fair comparison here.
I my...
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But Home Depot does not independently test each drill for months before selling them, so you can have the newest drill without a waiting period.
And if you end up finding that only a drill from Lowes will work for you, it will still work with Home Depot screws.
Look, I think this poster is crazy too. But all these comparisons to what 'other' companies do is irrelevant. Circuit City does not lock you into a two year contract where you can only use their products with their other products. Home Depot does not penalize you $175 for finding just after the return period that you can't use their drills with all the screws you have at home.
Comparison to other cellular carriers policies is the only fair comparison here.
I my...
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AS A VERIZON DEALER, I THINK THAT MOTOROLA SUCKS ASS. EXCEPT THE 325. BUT YOU'RE RIGHT IT IS REDICULOUS TO TRY AND GET ANY TYPE OF RELIFE, ESPECIALLY FROM A CORPERATE STORE. TRY THE LITTLE RETAIL GUYS YOU FIND IN MALLS, WE TRY HARDER.
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You just opened a big can of worms...and you're probably going to get flamed by it...not by me though. I'm staying out of it. Good luck 🙂
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Yes it is unreasonable.... you want the Moto Q, fine. But replacing the RAZR with the Q is not an option and you know it. The comparable phones are the 815, lg 8100/8300, sam 950 etc.
The Q has more problems than the RAZR. You should be complaining to Motorola, not Verizon.
Just admit you want the Q (whether your RAZR had problems or not) and can't upgrade. 🙂
The Q has more problems than the RAZR. You should be complaining to Motorola, not Verizon.
Just admit you want the Q (whether your RAZR had problems or not) and can't upgrade. 🙂
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give me a BREAK! I know enough peoople at verizon to get the damned early upgrade.
ONCE AGAIN--NOT JUST TO YOU--BUT ALSO TO EVERYONE ELSE: THE POINT IS THAT I PAID $330 FOR EQUIPMENT THAT DID NOT WORK. IT D-I-D N-O-T EVEN WORK FOR A MONTH! PLEASE FORGET ABOUT BEING A VERIZON EMPLOYEE AND BE A PERSON FOR A MOMENT! IF YOU WENT TO BEST BUY FOR A NEW CAMERA (OR AMAZON OR WHEREVER ELSE), YOU WOULD FIND IT TOTALLY UNACCEPTABLE IF THAT CAMERA DID NOT WORK. YOU WOULD NOT GO BACK TO CANON-OR WHOMEVER-FOR A REFUND. YOU WOULD GO BACK TO THE PLACE THAT SOLD YOU THE MERCHANDISE. IT IS NOT MY RESPONSIBILITY TO TRACK DOWN A REBATE FROM MOTO. THAT IS VERIZON'S RESPONSIBILITY. CAN ANYBODY PLEASE THINK LIKE A CONSUMER AND NOT LIKE A COMMERCIAL ...
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ONCE AGAIN--NOT JUST TO YOU--BUT ALSO TO EVERYONE ELSE: THE POINT IS THAT I PAID $330 FOR EQUIPMENT THAT DID NOT WORK. IT D-I-D N-O-T EVEN WORK FOR A MONTH! PLEASE FORGET ABOUT BEING A VERIZON EMPLOYEE AND BE A PERSON FOR A MOMENT! IF YOU WENT TO BEST BUY FOR A NEW CAMERA (OR AMAZON OR WHEREVER ELSE), YOU WOULD FIND IT TOTALLY UNACCEPTABLE IF THAT CAMERA DID NOT WORK. YOU WOULD NOT GO BACK TO CANON-OR WHOMEVER-FOR A REFUND. YOU WOULD GO BACK TO THE PLACE THAT SOLD YOU THE MERCHANDISE. IT IS NOT MY RESPONSIBILITY TO TRACK DOWN A REBATE FROM MOTO. THAT IS VERIZON'S RESPONSIBILITY. CAN ANYBODY PLEASE THINK LIKE A CONSUMER AND NOT LIKE A COMMERCIAL ...
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Just a question? How is it Verizon's responsibility to track down YOUR rebate?? Just wondering...also wondering when you say your phone doesnt work, exactly what is not working? The phone, the camera, what? And if I am to read your posts correctly you have had 4 of them? all the same problems? what kind of problems you experiencing with it? I have had mine since December and have had no problems whatsoever with it, so I am just curious..
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I just say cut your loses, pay the 175 and move on. I wouldn't include lawyers. That is just waisting more of your money. Im pretty sure that Cinular, TMo, or Sprint would love to have your business but I do think that the policies are pretty uniform across carriers. Next time, stay away from Moto 😁
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1. I have had 3 phones in which the "*" key burned out.
2. Same 3 phones also dropped calls ALL THE TIME, in metro areas, in which other mobile phone users (Verizon and non-Verizon) had no issue with service.
3. I was not receiving text messages (that I received at vtext only because i set it to cc that address)
4. The phone was not registering new voicemails
5. The last one I had LASTED FOR ONE day! It then became possessed by some mobile phone deamon and I could not dial *6 before it locked up, let alone *611.
Not saying you will repeat my experiences. But I'm not trying to track down a REBATE or anything else. I just want to get the quality that I paid for in my investment. THIS IS NOT TOO MUCH TO ASK. PEOPLE HAVE ...
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2. Same 3 phones also dropped calls ALL THE TIME, in metro areas, in which other mobile phone users (Verizon and non-Verizon) had no issue with service.
3. I was not receiving text messages (that I received at vtext only because i set it to cc that address)
4. The phone was not registering new voicemails
5. The last one I had LASTED FOR ONE day! It then became possessed by some mobile phone deamon and I could not dial *6 before it locked up, let alone *611.
Not saying you will repeat my experiences. But I'm not trying to track down a REBATE or anything else. I just want to get the quality that I paid for in my investment. THIS IS NOT TOO MUCH TO ASK. PEOPLE HAVE ...
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A phone is not an investment. An investment would gain value...or at least retain value. Cell phones don't.
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Just face it your phone is USED.... your are not going to get a brand new one.... get a replacement 815 or an 8300 you will be happy with them...
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Last line... "Trust me." I don't think I would be able to if I knew you. A couple reoccuring statments seem to be typed in your posts. Once you worked for verizon w. Well if this is true and most likely could be, you are unfairly trying to use what you believe is true about their company policy and exceptions made for customers against them. So Not very trustworthy. Also as an IT person, you should probably know that voice mail in not a function of a phone but of a service... a voice mail database. Which allows you to access v. mail without even a phone. Also as a person, customer, or one of your many hats that you wear, you know that any merchant can zero out merchandise with an computer. But if I walked into best buy and took in my ...
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Thanks, I seriously could not have said that better myself. 🤣 I've been watching this thread closely and no one has put it quite so simple.
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I bought a 1200 laptop from staples that had issues after a couple months. I had to talk with HP (the one that made the laptop) not with staples. Had I purchased their 300.00 service plan then they would of handled the problem. But I didn't, so I had to send the laptop to HP, get it fixed, and then wait for it to be returned. I would not have the option of exchanging it for another 1200.00 laptop.
Verizon does put their logos on the phone though. Verizon wireless does limit things that changed the product to their specs. Verizon Wireless does service the phone instead of you having to send the phone back to Motorola. (other carriers would have you send the phone back to Motorola) I do believe that if you have a situation like yours...
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Verizon does put their logos on the phone though. Verizon wireless does limit things that changed the product to their specs. Verizon Wireless does service the phone instead of you having to send the phone back to Motorola. (other carriers would have you send the phone back to Motorola) I do believe that if you have a situation like yours...
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Forgive me for including sales tax. Next time I will be more sensitive and not hurt anybody's feelings.
You and I both know that the E815 is a great phone. But nevertheless, I spent money on the newer model because I wanted the latest and greatest, which is exactly how the Razr was touted upon launch. It is neither the LATEST NOR THE GREATEST. But it is false advertising to promote it as such.
Verizon says NOTHING about going to Moto. for manufacturer defects.
THAT IS WHY I HAVE VERIZON AND PAY A PREMIUM FOR THE SAME CDMA SERVICE I CAN GET ELSEWHERE.
but to earn that PREMIUM, they have to stand behind it!
You and I both know that the E815 is a great phone. But nevertheless, I spent money on the newer model because I wanted the latest and greatest, which is exactly how the Razr was touted upon launch. It is neither the LATEST NOR THE GREATEST. But it is false advertising to promote it as such.
Verizon says NOTHING about going to Moto. for manufacturer defects.
THAT IS WHY I HAVE VERIZON AND PAY A PREMIUM FOR THE SAME CDMA SERVICE I CAN GET ELSEWHERE.
but to earn that PREMIUM, they have to stand behind it!
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I never saw any advertising that stated, "The Motorola RAZR is the best phone in Verizon's line!" They simply advertised it heavily because they knew it was coveted. This is not false advertising. Remind me not to apply at your law school.
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They did run these ads that said, "my phone is cool and yours is not" and the assumption could be made that the other person had Verizon too. A bad marketing. But even if Verizon advertised this phone as the "newest and latest" phone it wouldn't be "false advertising" because it was the newest and latest...in Verizon's lineup.
That being fair, trade it for an 8300...now you would, once again, have the newest and latest.
That being fair, trade it for an 8300...now you would, once again, have the newest and latest.
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rachbu said:
Forgive me for including sales tax. Next time I will be more sensitive and not hurt anybody's feelings.
You and I both know that the E815 is a great phone. But nevertheless, I spent money on the newer model because I wanted the latest and greatest, which is exactly how the Razr was touted upon launch. It is neither the LATEST NOR THE GREATEST. But it is false advertising to promote it as such.
Verizon says NOTHING about going to Moto. for manufacturer defects.
THAT IS WHY I HAVE VERIZON AND PAY A PREMIUM FOR THE SAME CDMA SERVICE I CAN GET ELSEWHERE.
but to earn that PREMIUM, they have to stand behind it!
So let me get this straight because you spent 300 bucks on a ph...
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It's not Verizon's responsibility to track your rebate. Most rebates are operated through third party companies regardless of whether it's a cell phone or electronic device or whatever. That third party is who you would contact to track it. Verizon has nothing to do with it.
If you paid $330 for your RAZR, I assume that you were already in contract when you purchased the phone. Using your example, when you take a digital camera out of the box, there will be a little warning sticker that says, "Do not return this to where you purchased it. Return it to the manufacturer." Most electronics dealers offer a 30 day policy for defective equipment so if you had returned with a defective digital camera in the first 30 days you would be eligi...
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If you paid $330 for your RAZR, I assume that you were already in contract when you purchased the phone. Using your example, when you take a digital camera out of the box, there will be a little warning sticker that says, "Do not return this to where you purchased it. Return it to the manufacturer." Most electronics dealers offer a 30 day policy for defective equipment so if you had returned with a defective digital camera in the first 30 days you would be eligi...
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I have never made any demands of any company. All I expect is to be treated like a partner--as I treat them when I sign a two year contract. I am very nice to customer service and everyone else. Why are all of you people so willing to victimize the customer? This is why I find Verizon so distasteful lately.
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So... what is it exactly that you want to do Rachbu?????? I've heard all sorts of options for you on here. What is it that you want???
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You were the first one to become abrasive. If you seriously want help from customer service, I don't recommend yelling at them. On a person to person basis, I have yet to read anyone on this site appreciate when someone is yelling at them for something that is out of their control.
In no way am I victimizing you. I think you should be more informed before you purchase such a high dollar item. Verizon has made the information you needed public so it is your responsibility to know what you're getting yourself into. You could have read up on the RAZR and realized it was a piece of crap before you ever purchased it (which is what I would do before dropping $300 on anything), but you didn't. I honestly don't see how any of this is Verizo...
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In no way am I victimizing you. I think you should be more informed before you purchase such a high dollar item. Verizon has made the information you needed public so it is your responsibility to know what you're getting yourself into. You could have read up on the RAZR and realized it was a piece of crap before you ever purchased it (which is what I would do before dropping $300 on anything), but you didn't. I honestly don't see how any of this is Verizo...
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Rachael,
To get anything other than an FRU, you may have to go to Motorola. But...
Since you used to work in a Store, how about just talking with one of your buds at the store you worked at and ask them for help? I wuld just ask the manager who your worked for. Seems the easiest.
What problems did you have with it?
best of luck,
Jeff
To get anything other than an FRU, you may have to go to Motorola. But...
Since you used to work in a Store, how about just talking with one of your buds at the store you worked at and ask them for help? I wuld just ask the manager who your worked for. Seems the easiest.
What problems did you have with it?
best of luck,
Jeff
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what i find unreasonable is that you are posting in-house proprietary information on a public forum.
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CAN you please tell me exactly WHAT I posted that is NOT public knowledge? What? The fact that I said "fru" offended?? Give me a break. Verizon is not willing to help me or ANY employees, whether current or FORMER.
You know just as well as I do that employee-plan customer service SUCKS, and yeah, you may get perks from working with your managers. I parted with mine on EXCELLENT terms, and used her as a reference. I copied her as well as a Data Consultant on my emails and have yet to receive response. YES. I know the Q is NOT the same as a Razr.
But honies...PLEASE..GET REAL!!! Money talks. I spent $330. And I EXPECT merhandise that is at that caliber in terms of quality. Whether the Razr is or is not is really not my concer...
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You know just as well as I do that employee-plan customer service SUCKS, and yeah, you may get perks from working with your managers. I parted with mine on EXCELLENT terms, and used her as a reference. I copied her as well as a Data Consultant on my emails and have yet to receive response. YES. I know the Q is NOT the same as a Razr.
But honies...PLEASE..GET REAL!!! Money talks. I spent $330. And I EXPECT merhandise that is at that caliber in terms of quality. Whether the Razr is or is not is really not my concer...
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read my other responses...
an E815 for a Razr is a fair trade...and you would be getting a better phone.
an E815 for a Razr is a fair trade...and you would be getting a better phone.
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rachbu said:
Verizon is not willing to stand behind their products
The RAZR is not a Verizon product.
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Nike doesn't make any shoes, but I see their logo plastered all over everything.
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It is not totally out of line to ask nicely for another phone, it never hurts to ask. You are asking the wrong company though, you should be asking Motorola, as they are the ones who made the phone.
What is totally out of line is asking for the Q. If you were to get a different phone it will be a phone with comparible features, sale price does not come into play with this decision.
What is totally out of line is asking for the Q. If you were to get a different phone it will be a phone with comparible features, sale price does not come into play with this decision.
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If you are on your 4th phone in 5 months there is a serious problem. As a customer, if I were in your shoes & paid full retail I would be seriously PO. Yes moto made the phone but Verizon has stamped their logo all over it and every other piece of equip the offer - not only that they alter or hinder the equip to their specs. I sincerely believe they are obligated to replace your equipment and not with refurbished equip either - however -it should be replaced with comparable equip. In other words - equip that does everything yours was supposed to. I think the moto Q does much more than the razor and is not an even swap. I believe its retail with no contract renewal exceeds the 300.00 amount as well. I think you should revisit a store & ...
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🤣 🤣 Thanks for my first laugh out loud post in a long time. Let me get this straight...
1. So you want to be treated like a customer, not a "former employee" that you are so willing to keep stating in your posts. Based on what you have said here, you worked for Verizon for about a week, give or take a week. 😉 If you know so much about the wireless industry in general, you would know that Verizon, Cingular, Sprint, etc.. do not manufacture the phones. But everyone above has already tried to tell your deaf ear that.
2. You keep trying to use a digital camera purchase as a comparison to a wireless phone purchase. Once again, if you purchase a digital camera and need a replacement a few months after purchase, you a. go to th...
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1. So you want to be treated like a customer, not a "former employee" that you are so willing to keep stating in your posts. Based on what you have said here, you worked for Verizon for about a week, give or take a week. 😉 If you know so much about the wireless industry in general, you would know that Verizon, Cingular, Sprint, etc.. do not manufacture the phones. But everyone above has already tried to tell your deaf ear that.
2. You keep trying to use a digital camera purchase as a comparison to a wireless phone purchase. Once again, if you purchase a digital camera and need a replacement a few months after purchase, you a. go to th...
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I love you!!! LOL you just said everything i would love to say to a hot headed customer..(j/k about the love you thing)
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🤣 Well, you know? It is a struggle some days to not tell these kind of people exactly what kind of idiot they really are...that is why I LOVE 'SCOOP...ask a stupid question get FLAMED 😈
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So did you buy this at retail or on contract? Cuz the retail is something like 400 and you paid 330, which is dumb to pay that much for a phone that has a terrible track record. What is more stupid is that you probably took online classes for law and dropped out. Come on, no one gets a lawyer for this stupid crap. If you are really going to get a lawyer, just do it and stop blowing hot air. You aren't going to get that Motorola Q by just trying to bash verizon. So to answer your question, yes you are being unreasonable. GO TO THE MANUFACTURER, NOT VERIZON. You should know that.
By the way, where did you go to law school?
By the way, where did you go to law school?
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everyone has been a bit nasty. Bottom line is you have had problems with a motorola built phone. Please work WITH your service provider and perhaps speak with a manager. If you don't get an answer that satisfies you, then go to motorola who built the phone. They are warrantying this product for you. If still not a good answer then do what you feel is best for you. If you must change cell companies please for your sake do not choose a razr, a v3, a v3c, or any other. And also, since you have had cell phone service employment experience, please for your satisfaction do not always go with a new product a launch, if you don't want to work with manufacturer about any bugs that may arise from their new product. It is always good to go with...
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I should check Cingular's Exvhange by Mail program..just to see if it's similar. I'll head to Radioshack for that info.
I feel sorry that a lot of these phones seem to have this problem with Verizon...but I've yet to see any similar issues with Cingular's equipment. Since I actually work with them.
I feel sorry that a lot of these phones seem to have this problem with Verizon...but I've yet to see any similar issues with Cingular's equipment. Since I actually work with them.
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are you kidding?? didn't cingular stop selling the razr for a time untill they could fix the problems with them???
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yeah, you took the words right out my mouth..they did stop selling them and hmmm..I think they recalled too
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The recall is that Cingular simply updated them in the store. But they have the new ones already.
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HAHAHAHAHAHAHAHAHAHAHA!! Yeah, no problems with the RAZR at Cingular HAHAHAHAHAHAHAHAHAHAHA!!! 🙄
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So let me get this straight.. you want to replace your crappy motorola with one that may or may not be just as crappy? Really? I work in customer service and I work in a call center where i can physically see about 75 people sitting near me.. with the few exceptions of people who got their phones free.. no one has a razr.. no one wants a q.. and no one is going to offer you a phone for free.. The contract is a Service Agreement.. In other words it states pretty clearly that you will agree to be a customer of ours and have us provide the service to you.. in fact I'm reasonably certain that it even states in the service agreement that you are responsible for any equipment to be placed on your account.. Just like anyone purchasing a digital c...
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If you plan to use the quote "but the verizon logo is on the phone, so this must be their product". Helloooo!!!..the manufacturers for cell phones need to add logos to differentiate the ones for each network..since every cell phone company system works different.
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Why do I need to be saved attorney fees? According to my service agreement I won't be able to bring an attorney to my arbitration hearing anyway..
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it is not unreasonable to expect a phone that works or to expect a replacement for a defective phone that is under warranty. however, all warranty issues are handled through the technicians at a corporate store. its standard procedure to direct a customer to the store for a replacement. if you have had your phone replaced more than three times, speak to a store manager or the technician regarding a comparable replacement. on a case by case basis a supervisor in the call centers may approve sending out a fru, but it will be the same phone. the decision and authority to replace a device with a different, comparable model lies with the managers and technicians in the stores. the authority to send out replacement devices from the call centers is...
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in a way, yes you are being unreasonable, but your frustration is understandable.
I don't know verizon's policy. I know that w/ other co's - the phns get sent in for repair and if it comes back 3x w/ same prob---it is replaced on spot.
I dont believe Verizon is at fault here...they BUY the equip from the manuf and then sell to customers. I believe all Carriers need to band together and start making the manuf accountable for their lack of dilligence in making their phones. It seems as if they are just throwing the phns together, and the carriers are blamed. The manufactuer needs to start being accountable for this and start takin responsibility for their slip-shoddy manufctrd phns
I don't know verizon's policy. I know that w/ other co's - the phns get sent in for repair and if it comes back 3x w/ same prob---it is replaced on spot.
I dont believe Verizon is at fault here...they BUY the equip from the manuf and then sell to customers. I believe all Carriers need to band together and start making the manuf accountable for their lack of dilligence in making their phones. It seems as if they are just throwing the phns together, and the carriers are blamed. The manufactuer needs to start being accountable for this and start takin responsibility for their slip-shoddy manufctrd phns
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icuhaha said:
in a way, yes you are being unreasonable, but your frustration is understandable.
I don't know verizon's policy. I know that w/ other co's - the phns get sent in for repair and if it comes back 3x w/ same prob---it is replaced on spot.
I dont believe Verizon is at fault here...they BUY the equip from the manuf and then sell to customers. I believe all Carriers need to band together and start making the manuf accountable for their lack of dilligence in making their phones. It seems as if they are just throwing the phns together, and the carriers are blamed. The manufactuer needs to start being accountable for this and start takin responsibility for their slip-shoddy manufctrd phns
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Whose phone is it?
I'm just an average customer, I don't know the ins and outs of the cell phone industry. And I was kind of confused myself about who really made the phones that were for sale in the Verizon store.
Don't phones go through this really long 'testing' process by Verizon before they get released? To an outside observer like me that sort of makes me think the phone is a Verizon product.
But much more importantly, these phones only work with Verizon service so the whole contract thing becomes much more important. I was pretty surprised to learn that I couldn't just have the phone I wanted and the service I wanted. They don't sell different printers for Dells, Gateways, etc. You pick the computer you want and the pr...
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I'm just an average customer, I don't know the ins and outs of the cell phone industry. And I was kind of confused myself about who really made the phones that were for sale in the Verizon store.
Don't phones go through this really long 'testing' process by Verizon before they get released? To an outside observer like me that sort of makes me think the phone is a Verizon product.
But much more importantly, these phones only work with Verizon service so the whole contract thing becomes much more important. I was pretty surprised to learn that I couldn't just have the phone I wanted and the service I wanted. They don't sell different printers for Dells, Gateways, etc. You pick the computer you want and the pr...
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Regardless of your problems it sounds like you want to be upgraded, for free, to a handset that costs about $150 more than the RAZR.
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My question to you is this...
Have you contacted Motorola at all on this issue?
I have sold phones as a sales rep, manager and now owner for 14 years. The manufacturer is ALWAYS the best source for resolution on a phone matter. If you are so positive it is not a service issue then call Motorola. Send the phone to them. Motorola made far more revenue on this sale than did Verizon. Motorola wants you to be happy with your MOTOROLA phone and wants you to buy MOTOROLA again, whether you are with Verizon, Cingular or whomever.
And I think you cut your own throat when you emailed Verizon (if I am reading your original post correctly) and asked for a vastly upgraded phone for free. Ask that of Motorola. Write a letter to Ed Zander. ...
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Have you contacted Motorola at all on this issue?
I have sold phones as a sales rep, manager and now owner for 14 years. The manufacturer is ALWAYS the best source for resolution on a phone matter. If you are so positive it is not a service issue then call Motorola. Send the phone to them. Motorola made far more revenue on this sale than did Verizon. Motorola wants you to be happy with your MOTOROLA phone and wants you to buy MOTOROLA again, whether you are with Verizon, Cingular or whomever.
And I think you cut your own throat when you emailed Verizon (if I am reading your original post correctly) and asked for a vastly upgraded phone for free. Ask that of Motorola. Write a letter to Ed Zander. ...
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I hear it about twice a week it cracks me up every time. What is your lawyer going to do? Verizon Wireless is a 40 billion dollar a year company do you really think they dont have their own lawyers that have gone over every policy and every line of the service agreement (which all customers must agree to in order to have service) to make sure that their ass is covered?
any judge is going to tell you to get that **** out of his/her courtroom right quick when you come in whining about VZW not giving you a free phone or charging you for overage or whatever.
In any event, Please if you do sue verizon wireless please give us a link to the news article afterwards so we can laugh about it.
any judge is going to tell you to get that **** out of his/her courtroom right quick when you come in whining about VZW not giving you a free phone or charging you for overage or whatever.
In any event, Please if you do sue verizon wireless please give us a link to the news article afterwards so we can laugh about it.
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I always think it is funny because the cost of the lawyer will be more than just paying to get out.
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Have you sufficiantly got the point yet???? I had a lady come in today with a Treo that she bought 6 months ago. She says that she people can't hear her when they call. She DEMANDED that we give her a new phone! We don't carry warranty replacement PDAs in the store(don't know if anyone does) So she calls customer service and they tell her that they will send her a replacement. Now the idiot that she talks to on the phone uses the word "refurbished" which sent her through the roof. She uses the age old defense that she "paid 400 dollars for the phone, and they spend 300 dollars a month on her bill (on time every time no less) and that they have been with the company for years". By the way when are people gonna stop thinking that just...
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From a call center reps point of view, quality purposes may have forced the rep to say "refurbished". If the customer said something to the effect of a new phone, we have to advise them that it is refurbished or the call can fail.
So please do tell, what did her face look like when the lawyer card idea sank?
So please do tell, what did her face look like when the lawyer card idea sank?
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this is true, the customer can not be led to believe they are getting a brand new phone. this is all part of Federal clear disclosure laws.
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I know we can't tell her that we're giving her a new phone. I just find the term warranty replacement works much better than refurbished. Her face was a combination of 🤭 👿 and 😕 Not much you can say when you read the service contract and see your signature on the bottom.
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rachbu said:...
CAN you please tell me exactly WHAT I posted that is NOT public knowledge? What? The fact that I said "fru" offended?? Give me a break. Verizon is not willing to help me or ANY employees, whether current or FORMER.
You know just as well as I do that employee-plan customer service SUCKS, and yeah, you may get perks from working with your managers. I parted with mine on EXCELLENT terms, and used her as a reference. I copied her as well as a Data Consultant on my emails and have yet to receive response. YES. I know the Q is NOT the same as a Razr.
But honies...PLEASE..GET REAL!!! Money talks. I spent $330. And I EXPECT merhandise that is at that caliber in terms of quality. Whether the Razr is
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I actually don't want to post anything because there have been so many good replies to this thread.
First and foremost, the comment that none of the other carriers would do this to her is not true. Cingular, T-Mobile, Sprint, Nextel, etc... would do the exact same thing. You get a refurbished phone if the phone is being "warrantied" outside of the "trial period".
Verizon is the only major (Top 5) carrier that offers warranty replacement "In Store" and direct locations. For Cingular, T-Mobile, Sprint, Nextel you have to wait for a warranty replacement in the mail after the trial period.
Also, it's been 4 or 5 months and you have warrantied your phone 4 or 5 times. That sucks really bad and I do feel for you. Verizon is doi...
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First and foremost, the comment that none of the other carriers would do this to her is not true. Cingular, T-Mobile, Sprint, Nextel, etc... would do the exact same thing. You get a refurbished phone if the phone is being "warrantied" outside of the "trial period".
Verizon is the only major (Top 5) carrier that offers warranty replacement "In Store" and direct locations. For Cingular, T-Mobile, Sprint, Nextel you have to wait for a warranty replacement in the mail after the trial period.
Also, it's been 4 or 5 months and you have warrantied your phone 4 or 5 times. That sucks really bad and I do feel for you. Verizon is doi...
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