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Replying to:  Verizon Took of my unlimited data but is fixing it. by LibtardExposer   Apr 9, 2013, 6:26 PM

Re: Verizon Took of my unlimited data but is fixing it.

by Below.Me    Apr 15, 2013, 7:06 PM

I want to start by saying I am sorry you lost your unlimited data feature.

These features do not spontaneously change or drop off accounts without some sort of change made to the account either by an account owner or account manager. I have seen many people try to fight this and very few of them succeed.

Have you authorized anyone on the account as an account manager?

Did they give you a reason why your inactive pricing request was denied?

When did you notice the change on your bill?

The default response to those requests is to deny it if the transaction that dropped the feature happened more than 14 days ago.

Regular customer care and stores do not have a direct escalation path for you to get hold of someone in power. You need to get to the executive relations team in having a shot at getting the feature added back. Doing a bit of research you can find the contact info of your area president. You are more likely getting a quicker response from an area president instead of going straight to Dan Mead.. You can find the leadership on vzw website. Look for your area president and you can Contact them through the site but you can also try first.lastname@vzw.com. Do not be rude or threaten legal action. Send a detailed email with dates of feature changes. You can see them on your bill. With this type of issue there is no one in customer service or a retail store that can do anything for you and they will forward it up to the executive relations team.

Minimum turn around time is 1 week to make any traction on this.

Sorry that I was all over the place on this. ADD kicked in hardcore.

Good luck

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