I take offense to that. A well-trained, informative salesperson treats the customer honestly and fairly, even when it means they skip out on commission. A CORPORATE-trained, information-dumping salesperson is [insert insulting comparison here].

I've spent years trying to un-train my employees from this kind of garbage. And holy crap, it actually works! We have happy customers AND happy employees. The store across town? Fuhgetaboutit.