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Verizon lost my returned phone

by emtdonny    Jun 26, 2012, 11:42 AM

So what do I do...I returned two phones, via mail..One was sent in error and the other one was the defective phone. They were both sent in the same package.The warehouse only checked one in. Now Im being billed for the second phone. Verizon is giving me the run around. Every day when I call, the story changes...Who needs to be contacted for this. I get managers, customer relation for escalated calls, and who ever..no one seems to know the way to fix this. tell me what I need to do.

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