So you think 2 Verizon reps, none of which got credit or paid for the sale, purposely misled him? For what reason? You don't think that maybe they looked at a coverage map and he was in an area that should have 4G, but just doesn't due to other factors?

(from the coverage map):"This map does not guarantee coverage......Even within a coverage area,many factors, including network capacity, your device, terrain, proximity to buildings, foliage and weather, may affect availability and quality of service."


Basically without actually going to the specific location, nobody can guarantee one will have coverage there. Based on my many years of wireless experiance, I'm going to say the first 2 reps just looked at the map and it said he should be in a 4G area, the final rep, probably seeing notes on the account from the previous call with the same issue, may have come to the conclusion that he was in a poor reception area for 4G. That's probably a more likely scenario than 2 other reps, who don't know eachother, just making up the same story to a guy that didn't benefit them at all. I won't even go into another scenario which involves customers "not telling the whole truth".......cause that never happens.