Top message: Was told by Verizon I had 4g service but do not . . . by kiteflyer
Replying to: Re: Was told by Verizon I had 4g service but do not . . . by vzwinagent
Re: Was told by Verizon I had 4g service but do not . . .
vzwinagent said:
I'd keep fighting. In the scenario I'd truly want to help the customer out. The termination fee should have only started at $175 on a hotspot though I believe. Only smartphones start at $350. Not sure how it would ever be $275 because the $350 goes down $10/month.
That is correct, unless there was some alternate upgrading done somewhere, but that would assume he or she already had a 4G mobile broadband device before moving to the 4G one.
To the original poster, I'd also try the Better Business Bureau. I've seen it work with Verizon before, even though it's an antiquated program.
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