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Was told by Verizon I had 4g service but do not . . .

by kiteflyer    May 30, 2012, 12:01 AM

I got a new hotspot from Wirefly because I was assured by
local Verizon store I now had 4G service. I only ever got 3G so I called Verizon, they assured me I should be getting 4G and that the device must be defective to I sent it back for replacement. By the time I got the second one the 2 week
return window was past. The second hotspot only got 3G also, I called and finally I was told I do not have 4G in my area.
If I had known earlier I could have simply returned the first one within the 2 weeks. Now Verizon is going to charge me the $275 penalty fee. I protested up to 3 levels but they refuse to take off the charge. Should I go to small claims court to fight it? I only got it because I wanted the 4G service, I get 3G service fine with Clear (Sprint) with unlimited 4G when in 4G areas. Any thoughts most welcome. Bill

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