Before or after is fine. Usually, they'll have you do the upgrade before the assumption of liability into your own name, especially if your parents have any kind of employee discount that helps you. Otherwise, they may ask you to wait 24 hours after you do the assumption of liability before upgrading, but after that you're good to upgrade.

I would advise you to upgrade anytime after assuming liability of your phone number. If you upgrade first, then switch it into your own name, you will lose the warranty on the device.

Not necessarily true, depending on where they live. Warranty law varies by state. In the last two states I've worked, the system always recognizes any transferred warranty codes, regardless of where the customer is from or where they bought their phone. Only in rare cases do I have to do an override these days, and it's almost always because some previous rep used the wrong ESN change reason code somewhere. On rare occasions, I see an account that was somehow botched during the AOL, but not that hard to research and override.

We also don't have one-year contract extensions in my state, or the one I worked in previously.

The best bet? Upgrade a day after doing an assumption of liability. If there's a question about warranty after ...
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I have ran into that before.. Customer gave there phone to their daughter because she didn't like it. A month later the display went out.. had to fight like hell to get it swapped. The phone was only 4 months old, but since her Daughter's phone was in x husbands name.. they were refusing to warranty it.

never made sense to me.. you can see when it was first activated.. so why not warranty it. Seems like that would be the RIGHT thing to do.

Those are the fun ones - rare, but annoying. In most cases, the warranty is valid for the original purchaser, or the person who assumed liability of the contract it came with. Some areas don't warranty phones that were purchased on one account but activated on another.

I guess it's almost the same as buying a phone and selling it to someone else to use.

Still, this is entirely different. It's not being sold and activated under one number and then deactivated and reactivated under a different number on a different account - it's on the same phone number, with the same contract, the only difference is the user moved it from someone else's name into their own name. Everything else (responsibility, contract, phone number, phone) went...
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If you take over a line of service and change it from one name to another all the info for that line makes a lateral transfer. The only difference will be the account number and the credit history of the account holder. The number, the contract and the warranty of the existing equpt all remain the same, it doesn't reset or get wiped out. So if you eligable for an upgrade you can do it either before or after the name change.

With the discount, if you get it off equpt as well as service i would upgrade before doing the name change. if not then it doesn't matter. If you do not work for the caompany that provides the discount you cannot get that discount. You would need to show proof of employment in order to recieve said discount.

When I was in tech some smart arse pencil pusher in the NE area sent that drivel to us about warranties being void if customer number for the equipment changed. Can you imagine the outrage if someone enforced that? I would often get a transfer from a csr telling me the policy and that they informed the customer of this policy. I'd think "Great! Drop a stick of dynamite in my lap while you're at it." In the end I would take care of the customer if it were obviously an AOL.

As far as I'm concerned, if it's obvious, it should be covered.

If the ESN/MEID was on one account and then randomly on another account, no AOL, there's no warranty.

Then again, I don't run the company, do I?