I know what you mean about companies so called tech support now day, I called DIRECTV the other day because my receiver wound not turn on, by the way I am a former DIRECTV field tech, I told the guy the box would not come on and to please send me a replacement, but before he could do that we went through a half an hour worth of crap first. who would have ever thought you would need to do so many test on a box that would not power on. Todays tech support at many companies is a total wast of time.