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Top message:  Verizon Price Increase RIPOFF!! by Mduke222   Feb 13, 2010, 11:06 AM

Replying to:  Re: I call forced data plans "artificial profit" by epik   Feb 23, 2010, 5:44 PM

Verizon should make good on their mistakes

by damm027    Feb 24, 2010, 5:56 AM

Here's a story. I went to upgrade my phone on January 11th to the Env3 for a one year contract. I used a gift card to order it online and knew that I would have to kick in some extra because the gift card wasn't enough which was fine. I submit the request using the gift card and it says order submitted. I knew that couldn't be right because I owed money. Long story short the rep tells me the system can't handle two cards and then proceeds to tell me I will be hit with a $25 fee if kicks out. I told him to cancel the order which he did. I tried going in the next day to order it and it says the order is PENDING. So the rep says it takes a couple of days to clear. I tried for 5 days to upgrade and I couldn't because the order was still in a PENDING status. Then I finally get in and I'm hit with the data charge for ordering that phone since it changed on Jan 18th. I called Verizon to discuss the issue and they gave me every excuse under the sun on how they couldn't do anything about it. First of all it's not my fault their system can't handle two credit cards on their system which is unreal. Second, it unacceptable that a company would let an order sit in pending status for 5 days. Very dissatisfied with the customer service of the company. One would think since it's their fault they would honor the request.

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