I had to read through the whole thread to find that eventually mellowlen62 realized you never mentioned a specific phone, you simply said "LG Touch."

The EnV Touch has required data since November 8, 2009. You would have been informed of that phone requiring data in the time-frame you ellude to. No rep likes chargebacks and hits to their handset return ratio, so they would have made sure you understood the data requirement, even though your upgrade wasn't until February.

The Chocolate Touc had required data since January 18, 2010. If you visited a store before Christmas, there would have been no one at the store level with knowledge that this phone would require data a month or more later. They told you the exact truth.

Things changed since then.

Would you be upset if the phone had been discontinued and replaced with something new that did require the data? I think your frustration would have been less if that were the case, because the phone you'd wanted would have been simply gone. Sure, you'd be irked about the new phones requiring data, but seeing as how you'd have to go through the decision-making process all over again, you probably would have ended up with a phone that did not require the data plan. I'm being assumptive, sure, but I have been at this business for a very long time and I could probably bet money on a customer's reactions in your situation as well as my hypothetical one.

As others have stated, threats are useless. The computer controls this program. The computers are standardized to avoid 80 million different phone plans and exceptions. A plan is the same no matter where you get the phone. Do you really think they'd give someone who is customer-facing the ability to alter the reality of your price plan and/or features? And yet, you threaten to leave to people who ARE customer-facing and would never know the people who CAN change a plan or program.

As Azeron and others have stated, moving your money and your service elsewhere is the only effect means of protest.

But no matter what, I AM curious to know which phone you were originally talking about. The EnV Touch is the one with the keyboard behind the screen. The Chocolate Touch is the one with only the on-screen keyboards.