Those that say the BBB or Attorney General are a waste of time, I beg to differ.
Been there, done that and won...with VZW!
As for those saying the Env Touch has always required a data package, I beg to differ again. I had one when they first came out and the data package better known as VCAST wasn't mandatory. It was just pay as you go. Even then VCAST was a flat fee for unlimited use. Now the prices are lower but there are caps on usage.

But as some have said as well, until VZW's churn rate or profits go down they're not going to change a thing.