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Help me Verizon techies!

mar29oct

Mar 10, 2009, 8:51 AM
I have activated another phone LG VX5400
and trying to get my B/U assistance to work.
The message I am getting from Get It Now reads:
Unable to retrieve catalog please try again later(332😎. I spoke to 4 tech support people
at Verizon customer service and seems they have no idea what to do. Your help will be
greatly appreciated
...
kevinski

Mar 10, 2009, 12:33 PM
It depends on what you've done thus far. Have you already programmed the phone (*228, Option 1) and ensured that it even works for voice service? It's not a block, as that'd result in an error stating that your account details can't be verified. If you don't have very strong signal strength, then I'd recommend trying to access it from another location in the house/building that you're in where you happen to have stronger 1X or (preferably) EV signal. Also, are you usually able to access Get It Now where you're trying it from now?
...
mar29oct

Mar 10, 2009, 3:43 PM
Everything voice and signal strentgh is great.
I tried from different location and get same error. That probably has to do with the account verification(I think). This issue was elevated
with tech support, but so far they did not get back to me.
...
NEWUSERNAME

Mar 10, 2009, 4:39 PM
Try dialing *22899, once the phone resets, take the battery out with the phone still on, then put it back in and power ut back up.
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kevinski

Mar 10, 2009, 5:03 PM
DO NOT do *22899 on a cell phone. Why? Well, *22899 only downloads a data PRL, whereas *228, followed by either option 1 or option 2 downloads a voice and data PRL. You should only use *22899 with data-only devices.
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familyguync07

Mar 10, 2009, 5:37 PM
You are wrong! *22899 is like doing *228 it just pushes it right through trust me I used to work in data tech support
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NEWUSERNAME

Mar 10, 2009, 6:03 PM
Actually *22899 is NOT just for data devices, I would bet $5 if he follows my instructions, it will solve his problem 😉
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dalily21

Mar 10, 2009, 6:51 PM
Infoman/One Source says not to use *22899 on phones, it's only for data devices. Just do *228 opt 1 or 2, same thing
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NEWUSERNAME

Mar 10, 2009, 8:32 PM
No its not.

Do whatever you want to, Ive only been working for Primco/Verizon since 2000.

You asked for help, take my adivce or not, its your phone, I dont care.



🙄
...
kevinski

Mar 10, 2009, 9:22 PM
Then I'd recommend reading up on *22899 in InfoManager. I realize that it CAN be used on devices that aren't data-only, but it only pulls a data PRL. Really, the only way that you should use this on a voice-capable device is if you're using an advanced device that has no voice plan and is, instead, used solely for data access.

I've only worked for VZW since early 2007, and I can assure you that I'm right about *22899. Length of employment ANYWHERE has no bearing on how right you're guaranteed to be. 😛
...
vzwinagent

Mar 14, 2009, 12:25 AM
I'm with you. I've used *22899 on every phone programming since 2004 and never had an issue. The only difference is that *22899 does not prompt to program. It WAS created for data devices but the only reason is because aircards and whatnot can not enter the prompt... it just goes automatically.

I realize there may be a document that states whatever these people said, but seriously... have you not learned yet that these things are not god? They are created for the dumb and give lame reasons why not to use things. It's not always the real reason or really an issue like they say. It's really to prevent confusion or something of that nature.
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kevinski

Mar 10, 2009, 7:02 PM
...until he's in extended network and has to make a voice call.
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drantin

Mar 10, 2009, 6:04 PM
familyguync07 said:
[...]trust me I used to work in data tech support


"This process is for data devices (without voice capability), to be able to complete the OTA (or Activation) process without user interaction."

"This process [...], and downloads the latest PRL to the data device (without voice capability)."


I'm inclined to distrust you myself...
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vzwinagent

Mar 14, 2009, 12:46 AM
And hear is why it says this. Because without voice service you can't CALL *228 and you can't choose option 1. You have to dial *22899. It does nothing any differently on a regular phone. The PRL sent to your device has nothing to do with the number you dial. It's going to be sent down by the system depending what equipment and plan you have.
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kevinski

Mar 10, 2009, 7:09 PM
I'm only a Senior CSR, but I've had Voice Troubleshooting. I know what a PRL does, and I know what *22899 does. They won't have a voice PRL, only a data PRL.
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mar29oct

Mar 11, 2009, 9:02 AM
Thanks for all the responses. Finally Verizon
tech support called this morning, and after all
the testing, and resetting the phone I was told to go to Corporate store to get my software on the phone 'flashed', whatever it means. I guess that what I will do this week.
...
drantin

Mar 11, 2009, 5:52 PM
That means the firmware needs updating, the simplest way to think of it would be to compare it to reinstalling your OS (e.g. MS Windows) on your PC.
...
mar29oct

Mar 12, 2009, 4:38 AM
Thanks for your help.
...
mellowlen62

Mar 10, 2009, 7:46 PM
I am far from a techie and I don't know what these people are talking about (lol), but is Backup Assistant already downloaded on the 5400? If it is, try removing the app from the phone and download it again. That worked for me once before when I had a similar issue. It may not help, but it certainly won't hurt your phone...
...
mar29oct

Mar 11, 2009, 4:40 AM
I did removed it, but now I cannot even get to
'Get it now'.
I think there something to do with, when I reactivated this phone, and someplace something is not right, and I am stil waiting on Verizon support to call me.
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vzwinagent

Mar 14, 2009, 12:41 AM
It just sounds like a data feature error to me. Happens from time to time. I'm surprised tech support didn't fix it. Usually just a phone call to them and it's taken care of. Usually some type of feature didn't get added or something didn't go through the switch properly like it should have.
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mar29oct

Mar 14, 2009, 10:31 AM
to:vzwinagent

I was surprised too, but I happen to get on the
phone an experience Cust. service rep. and she was much more knowledgeable than tech support and resolved my problem.
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nomorefru

Mar 12, 2009, 12:22 PM
It has been a reported problem that Get It Now has been down for a couple days. Flashing the software usually would solve the problem, and even a *228. But the best thing is to just wait it out for now unfortunately.

Although *22899 is primarily for data devices such as our broadband cards, I have used it plenty of times to activate a FRU, CLNR, or new device. It works. Verizon does reccomend you do *228 option 1 or 2 though.

And DONT use *22899 on a palm device. It will eventually intefere with the network connection.

Hope this helps.
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mar29oct

Mar 13, 2009, 5:13 AM
Thanks you everybody for the help.
...
mar29oct

Mar 13, 2009, 12:52 PM
to:nomorefru

You were correct, Get It Now was down. I got
it to work today. Thanks for saving me a trip to Verizon store. It shows though how some of the Verizon employees know about what is going on with some of their systems, or maybe they just won't tell a customer. Thanks again.
...

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