$35 Dollar Re-Stocking Fee Starts Today
I understand that as of today, a $35.00 re-stocking fee applies now on all phone exchanges (except for warranty).
This is going to cut down on people buying a phone and just using it and then returning it.
This is going to cut down on people buying a phone and just using it and then returning it.
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MidnightDT said:
exciting!! im sure this is going to be a fan favorite.
Oh yeah..... 😉
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It'll also cut down on excessive returns and exchanges from people who are never happy with their phone.
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Well...the WFG was always supposed to be one exchange within the 30 day period. I suppose there were many managers who gave in to pushy customers though. But you guys know that there are people who make a habit of trying out a phone and returning it within 30 days. They brag about it here. They don't care that they are costing the company money. Those phones have to be returned to be broken down for parts or built as Certified Like New Units. So don't be surprised by this. This policy will force sales reps to sell it right the first time. It empowers sales reps to sell the right phone by reiterating to the customer the fee and be sure that the customer understands. There was a company that had a 30 day return policy with no restocki...
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I realize that some phones just don't work out for people. Though I try my best to advocate which phone will work best for everyone.
Sometimes I use the WFG tp push sales that day. Say someone wants the Date but pay day is in a week. Get the u340 'til then to test out the network and then get the Dare after pay day.
Gets rid of, "I'll come back in a week" so they can just get it at another location (there are four in my mall alone).
Sometimes I use the WFG tp push sales that day. Say someone wants the Date but pay day is in a week. Get the u340 'til then to test out the network and then get the Dare after pay day.
Gets rid of, "I'll come back in a week" so they can just get it at another location (there are four in my mall alone).
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You don't have to explain it to me. I know all about those liars...I mean customers. I did retail sales for four years. I've heard it all and seen it all. I'm just saying that I understand why the fee is in place. Is it going to be popular? Probably not. Effective? Oh yeah.
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But I thought V let you bill to mobile? If they let you bill to mobile why would you have to do the "come back in a week" thing?
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I have had a windows smartphone for awhile. Changing to the new Storm is really risky for me, since it is going to have to be really good for me to give up all the 3rd party apps that I have. So, I am not happy to have a re-stocking fee now and the ability to try the new phone--worry free, was a real plus to me.
Joey
Joey
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Seems in line with the Iphone return rate of 20%.
Probably in prep. for the returns they are going to get from people ordering online not realizing how heavy this thing is going to be. Asking someone who has handled it, will it survive a drop or is it toast?
Probably in prep. for the returns they are going to get from people ordering online not realizing how heavy this thing is going to be. Asking someone who has handled it, will it survive a drop or is it toast?
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There is something good that comes out of the device initation fee. No more $20.00 ESN change fees!! The only $20.00 fee is going to be for annual (early) upgrades (unless customer is VIP)
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dalily21 said:I would think this will cause people to stop and think about choosing the right handset instead of having the "I'll try it out for a few days approach".
There is something good that comes out of the device initation fee. No more $20.00 ESN change fees!! The only $20.00 fee is going to be for annual (early) upgrades (unless customer is VIP)
It is almost like this certain group of people view the old policy as a license to waste a perfectly good phone.
Of course this can also slow down impulse buying and kill a sale.
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the $20 ESN change fee is the biggest load of crap i have ever heard of! just another way VZW loves to nickel and dime their customers.
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Why do you say that? There are ways to do an ESN change yourself like online (FREE), over the phone (often the fee is waived over the phone if you are courteous), and now by dialing *228 from the handset you wish to switch to and press 3. Verizon is a successful company because they are a FOR PROFIT company, so they do what they can to make a buck, welcome to capitalism, enjoy it, it's what keeps us getting all the new toys...
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He's just mad for obvious reasons.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
🤣 🤣 🤣 🤣 Makes him cranky.
I've never been charged twenty bucks for an ESN swap in Ten years!
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
🤣 🤣 🤣 🤣 Makes him cranky.
I've never been charged twenty bucks for an ESN swap in Ten years!
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Everyone pays for convenience, it's the way of the world.
You can change your oil for very cheap or pay someone near $30 to do it for you (I am the master of analogies on this forum).
ESNs can be changed for free by consumers in three different ways. Same with phone book transfers. It's easy to do it yourself but easier to pay someone else.
You can change your oil for very cheap or pay someone near $30 to do it for you (I am the master of analogies on this forum).
ESNs can be changed for free by consumers in three different ways. Same with phone book transfers. It's easy to do it yourself but easier to pay someone else.
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I think it's a good idea...but still it's only like a dollar a day to try out the STORM 🤣
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I think you are missing the BIG picture here. Verizon must have either one or two problems. 1. Horrible Phones that people can't understand or.
2. Horrible Service that people don't want.
I have gone in to a number of different service providers and bought Cell Service on a trial period. I've kept all that I have tried for at least 1 year longer for most. I have gone in and tried Verizon and after a few days decided that the service Sucked or the phone sucked and didn't want to keep it. So if Verizon wasn't so arrogant perhaps they wouldn't have to issue this policy. So apparantly they must be losing service to other providers and this is their way of trying to lock people into their horrible company.
Thank God I am staying put and wo...
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2. Horrible Service that people don't want.
I have gone in to a number of different service providers and bought Cell Service on a trial period. I've kept all that I have tried for at least 1 year longer for most. I have gone in and tried Verizon and after a few days decided that the service Sucked or the phone sucked and didn't want to keep it. So if Verizon wasn't so arrogant perhaps they wouldn't have to issue this policy. So apparantly they must be losing service to other providers and this is their way of trying to lock people into their horrible company.
Thank God I am staying put and wo...
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To quote bigkahunano, "So apparantly they must be losing service to other providers and this is their way of trying to lock people into their horrible company."
I don't think so, I pretty sure I read somewhere that Sprint shed 1.3 million subscribers while Verizon gained 1.4 million.
I don't think so, I pretty sure I read somewhere that Sprint shed 1.3 million subscribers while Verizon gained 1.4 million.
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Thats only because you know I am right. Is that the best that you can come up with. "That's Lame Bro" What are you like 9 yrs old. Oh that's right thats the mentality of the Verizon works.
Comments heard when you walk into a Verizon Store from the Verizon Employess.
"Do you want fries with that"
"Oh that's Lame"
"I'm sorry we can't give you that, we Suck"
"We are a ME TOO company, we take what the other companys do great and try to copy, but not as well"
"No, our PTT won't work after a major disastor. Who do you think we are NEXTEL, HA HA HA HA HA!"
"Of course you know that after a major disaster you won't have service for a month or two, if you want service before during and after a storm you gotta go to Nextel, but we will t...
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Comments heard when you walk into a Verizon Store from the Verizon Employess.
"Do you want fries with that"
"Oh that's Lame"
"I'm sorry we can't give you that, we Suck"
"We are a ME TOO company, we take what the other companys do great and try to copy, but not as well"
"No, our PTT won't work after a major disastor. Who do you think we are NEXTEL, HA HA HA HA HA!"
"Of course you know that after a major disaster you won't have service for a month or two, if you want service before during and after a storm you gotta go to Nextel, but we will t...
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WOW 🤣
Why don't you read a thread I started maybe you'll learn something. On a side note I can't believe you are in the Verizon forum pushing Nextel LMFAO thank you we're all laughing at YOU. Anyways try to learn something bro! And stop watching so much TV
NEXT 🙄
Read if you can and learn something
http://www.howardforums.com/showthread.php?t=1457573 »
Why don't you read a thread I started maybe you'll learn something. On a side note I can't believe you are in the Verizon forum pushing Nextel LMFAO thank you we're all laughing at YOU. Anyways try to learn something bro! And stop watching so much TV
NEXT 🙄
Read if you can and learn something
http://www.howardforums.com/showthread.php?t=1457573 »
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Thanks Cellenator for proving me right again, looks to me like NEXTEL was the only service working after 9/11 and during and immediately after Katrina.
Thanks again for proving my point. I appreciate your help although it is not needed.
I'm glad I had my Nextel on 9/11. The phone networks were useless, and yet I was able to contact my family in NY and DC in an instant with Direct Connect. I was able to talk to my brother as he walked across the Brooklyn bridge out of lower Manhattan. It's probably the reason I am still with them today.
As a tool for emergency situations, the Nextel phone appears to be a versatile option.
While you don't have the cellular roaming capability for available networks, the spread and penetration...
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Thanks again for proving my point. I appreciate your help although it is not needed.
I'm glad I had my Nextel on 9/11. The phone networks were useless, and yet I was able to contact my family in NY and DC in an instant with Direct Connect. I was able to talk to my brother as he walked across the Brooklyn bridge out of lower Manhattan. It's probably the reason I am still with them today.
As a tool for emergency situations, the Nextel phone appears to be a versatile option.
While you don't have the cellular roaming capability for available networks, the spread and penetration...
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Oh noessssssssssss is that all you learned 😢 sounds like you just want to constantly hate verizon and think Nextel is better. shrug each to his own, but considering nextel customers are fleeing at a rate of almost 500k a month makes you look hella foolish. Thanks we're all laughing. Btw noone is a bigger nextel fan than me, and even I'm laughing.
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Man, I bet if Sprint could go back in time they would have never purchased Nextel. Everyone told them it was a horrible fit. Could have held out for a few years and bought Alltel. Sprint has so much potential and the worst luck.
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I suppose when it comes down to the last dozen or so customers left with Nextel, it'll seem pretty rad.
Also, wat much service lost during/immediately following 9/11? Considering that only two buildings in New York were attacked, I doubt much cell service was knocked out unless the only towers in the area were atop the Twin Towers.
Also, learn your movie quotes...
Also, wat much service lost during/immediately following 9/11? Considering that only two buildings in New York were attacked, I doubt much cell service was knocked out unless the only towers in the area were atop the Twin Towers.
Also, learn your movie quotes...
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The lost service was because of Network strain more than actual lost service. Everyone was trying to call that area to connect with loved ones, emergency workers were using it to communicate, in addition to any damage done to towers.
Towers can only handle so much before they overload.
Towers can only handle so much before they overload.
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Yeah, that'll be the day... when Nextel is better than Verizon! LMAO Funny stuff. Verizon is known to the industry to be the most reliable. The company works hard to make sure the cell sites have backup generators and that they are working during disasters. I've seen numbers and facts about disaster and Verizon is almost always at the top. I really don't recall them ever not being on the top as far as staying up or being the first back up after a disaster.
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i know that guy is tripping everyone is leaving nextel but he thinks they're the bomb 🤣 🤣
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We had a discussion about this in the Nextel forum a little while back. They claimed that the Nextel DC was the only service working after Hurrican Katrina. I was in New Orleans during Katrina and my VERIZON phone was back online within a couple hours. These guys told me I was wrong, that I was lying about my personal experience and that they wanted proof. It even got to the point where he emailed me and tried to threaten me haha. So just ignore this fool guys...
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This is why verizon has the lowest turnover in the industry, right?
Look at it the other way. I have a lot of customers coming in and they insist that they just want the cheapest phone they can get. Even though they are on an unlimited txt plan. So they take the phone home, hate it, and switch it back out. This causes a lot of issues for store inventory.
You can position this as a way to actually sell the customer a phone they'll actually want instead of them just getting the "free" phone. This $35 restocking fee would often be enough to make the customer think twice, because sometimes that's the difference between the "free" phone and the phone they would really want.
Look at it the other way. I have a lot of customers coming in and they insist that they just want the cheapest phone they can get. Even though they are on an unlimited txt plan. So they take the phone home, hate it, and switch it back out. This causes a lot of issues for store inventory.
You can position this as a way to actually sell the customer a phone they'll actually want instead of them just getting the "free" phone. This $35 restocking fee would often be enough to make the customer think twice, because sometimes that's the difference between the "free" phone and the phone they would really want.
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You, sir, are an idiot. VZW is charging the fee to encourage sales reps to get the right phone for the customer the first time and to prevent people who are repeatedly getting a phone and return it. Think about the storm which is getting ready to launch, VZW is already offering the phone at a great price and taking the hit on the cost. What happens if someone decides they don't like it enough to pay fpr the data package? They return it and that brand new phone has to be sent in to be used for parts or certified like new equipment. VZW just lost the data package that was supposed to make up for the cost of the phone and they lost what money they did get on thwe phone. People will always try to work the system, they talk about it on here all t...
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