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Corporate store and customer service on same system?

tourman

Nov 17, 2007, 12:10 PM
I went to my local store to inquire into an upgrage for a new phone. Prior to going to store I verified online thru "my account" that I am eligible for an upgrade at sale price as long as I sign a 2 year contract. When I went to the store I was told that I would have to wait until December for the upgrade. When I left the store I called sustomer service and was told I have wait until December '08 for an upgrade. I am confused as nobody seems to have an answer. Also the store said I can keep my same plan, which I have had for years, and cs advise me I cannot and have to choose an existing plan. I will buy a phone at retail if needed I could care less. The amusing part is that the CS rep stated "is there anything else I can resolve for you tod...
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MidnightDT

Nov 18, 2007, 2:59 AM
what plan are you on and what phone did you want?

also if my account says you can get a phone now why dont you just get it there?
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tourman

Nov 18, 2007, 5:12 PM
I am on family plan 1k minutes $5/month text 50 out of network. I was thinking of getting the new LG Venus that comes out Monday. I played with one at the store seems real nice. Thanks.
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MidnightDT

Nov 18, 2007, 5:57 PM
I dont see why you wouldnt be able to keep the same plan. if the store gives you a hard time order it thru *611 monday
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tourman

Nov 18, 2007, 6:36 PM
Thanks I will
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IAMONE

Nov 19, 2007, 3:24 AM
You shouldn't have a problem with keeping your plan. Your text plan is grandfathered. Depending on if you have a camera phone currently or not may cause the text plan to fall off. That old plan is hard to get readded, just make sure you can keep the text plan before upgrading. But you shouldn't have any problems.
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VzWBiggs

Nov 19, 2007, 1:42 AM
Sadly this has been a point of contention for some time. Having worked on both sides of the spectrum, I am aware that a consistent message is not always given (despite that it should) from either side. Having said this, you're more likely to receive an appropriate answer from Customer Service (Capt Plook's thread above notwithstanding). I know that the store reps may begin flaming this particular thread shortly after my post, but again, I come from a rare (if not unique) position in my point of view here. Note that this is also based on reports that I have fromm my personal contacts in those areas.
Sorry to offend any store reps (direct or indirect), FLAME ON!
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