Q REPLACEMENT PROBLEM Help Please
Can the phone itself cause the excess battery drainage? If so any ideas on a setting I might be missing or should I just return it?
ABLINDKID said:
but what he can also do is call the insurence company and have them send him a BRAND NEW motorola q that would hold a 30 day warranty with the insurence and the rest of the warranty either with verizon or motorola themselves
This is interesting I didn't know I had this option. But if I understand you correctly I won't be able to continue with the VZN insurance program?
chocolateman85006 said:
I say that not to be a smartass, but that's what I had to do.
Hey I didn't think that at all. But thanks anyway for the clarification. 🙂
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He didnt mention it, but maybe he is in extended network, and maybe there has been a change to the roaming agreement in the area that has changed the priority or added a carrier that would allow him to connect to a tower that provides a better signal... but I highly doubt it.
To answer your question, yes, the phone can cause excess draining. If the phone is malfunctioning it can drain the battery much faster than it should be.
Call Asurion and tell them that there is a problem with the phone, and explain what is happening and they will send you another replacement.
One thing to check for though, depending on how often you power off your phone, you may just need to shut down extra programs you have running by going into system tools, task manager, select menu and select "kill all" this will close all the apps you have running. The Q doesnt close apps on its own, so it is still running everything you have eve...
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So I think you're correct it is the phone. I am going to call them tomorrow to get a different replacement.
Thanks all for your help and ideas.