How do i contact customer service?
I am a new customer. I have a payment issue I need to deal with (they have already goofed on me, less than 6 weeks into my contract, this is not a good sign). How do I contact customer service?
I tried dialing *611. It was 9 pm eastern, and apparently the only thing I can do is speak to financial services, who according to the recording went home at 7 pm. The website says their hours are until 11 pm. I don't know if that's Eastern or Pacific, but if it's Eastern, I have 2 hours, if it's Pacific, I have 5. So something's wrong, and how the heck do I call them?
I tried dialing *611. It was 9 pm eastern, and apparently the only thing I can do is speak to financial services, who according to the recording went home at 7 pm. The website says their hours are until 11 pm. I don't know if that's Eastern or Pacific, but if it's Eastern, I have 2 hours, if it's Pacific, I have 5. So something's wrong, and how the heck do I call them?
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By the way, I also don't like that VZW's SUPPOSED hours aren't 24/7. Sprint sure was....and I had good customer service with them (yeah I know everybody hates them but I didn't have problems). I wish VZW had better customer service.
BTW, if anyone is wondering why I switched if I was happy at Sprint....it was because everybody else was on Verizon and I got tired of going over my contract minutes with Sprint....so I switched for the in-calling with VZW. No problems with Sprint whatsoever except for the fact that in-calling with Sprint got me nowhere, and I'd have to pay more with Sprint. Maybe that was a mistake. 😢
BTW, if anyone is wondering why I switched if I was happy at Sprint....it was because everybody else was on Verizon and I got tired of going over my contract minutes with Sprint....so I switched for the in-calling with VZW. No problems with Sprint whatsoever except for the fact that in-calling with Sprint got me nowhere, and I'd have to pay more with Sprint. Maybe that was a mistake. 😢
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18009220204. try that number. if you're only 6 weeks into your contract, you probably have a question about your first bill right. The sales person should have gone over all that with you. anyway what is your question. Maybe I can help if you can't get CS
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I tried that number too around the same time, and it sent me to the same menu that gave 3 choices 2 of which were automated and the last which was where everybody had gone home.
My problem is that I arranged auto-debit on my credit card and they didn't debit it. It even says on my first bill, "Total amount due will be submitted to your credit card. Do not mail payment". So I didn't, and now I have a late charge. I set this up 3 days after I signed the contract. I would have thought that would be plenty of time for VZW to process auto-debit, especially since it says don't mail payment.
I am not happy about the late charge and I am not happy because I am sure that if I don't fix it they will report it to the credit bureaus. However...
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My problem is that I arranged auto-debit on my credit card and they didn't debit it. It even says on my first bill, "Total amount due will be submitted to your credit card. Do not mail payment". So I didn't, and now I have a late charge. I set this up 3 days after I signed the contract. I would have thought that would be plenty of time for VZW to process auto-debit, especially since it says don't mail payment.
I am not happy about the late charge and I am not happy because I am sure that if I don't fix it they will report it to the credit bureaus. However...
(continues)
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Is your account on suspend? Also, try pressing option 3 then zero...
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It is not suspended yet, and it had better go there either. This is not my fault, I specifically called them Sunday May 14th to set up auto-debit.
Option 3 then zero takes me to the "financial services representatives" who all went home at 7.
Option 3 then zero takes me to the "financial services representatives" who all went home at 7.
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I do know that if you go online and set up auto pay that you still have to pay the upcoming bill. Then all other payments will be taken automatically. I would take the bill into the store and ask them to take a look at it. I'm not a big fan of the CS over the phone. I like to speek to someone right in front of me.
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Well, they did have my account in suspension. 👿 That probably explains the limited options I had when I tried to call customer service. However, they wouldn't let me talk to a financial service person without paying my bill plus a $5 late charge plus $15 to reconnect.....so I went to a store where I was told they couldn't help me, I had to call financial services. 👿 I was not willing to call where I would have to agree to pay $20 in undeserved charges, so I convinced them to let me use one of their phones (I have dumped my home phone like many other people so had no other alternative). Luckily my situation is now sorted out, they have waived the fees.
The lady told me they wouldn't report it to the credit bureaus....but ...
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The lady told me they wouldn't report it to the credit bureaus....but ...
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They won't even report it to credit unitl your account is something like 2 months past due and has been discounected.
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You're welcome, hope you have a much more enjoyable experience with Verizon now that you got this issue resolved.
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nice way to start off offering good customer care! Instead of just giving the 800 number you went ahead and try to offer resolution on your own. That is what makes VZW customer service top notch by most every surveys!
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- verizon rules
Mistakes happen but I'm sure verizon will make it right they always have for me. 🙂
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liquifiedgr00ve said:
Its even my day off.
Just write it on your time card. 👀
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😳 dont forget about the sacrificing of the virgin!!!! 🤠🤠👀
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virgin mobile subscribers only need to be sacrificed for tracfone. verizon takes any blood it can get.
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actually not the type of virgin i meant. But hey if virgin mobile wants to be sacrificed then come on down your next. 👿 I am quite sure that tmobile sprint and cingular. besides isnt cingular the new beast?? think about it they bought and ate up the old at%t like it was a twinkle
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When setting up APO or auto debit it usally starts with the secound billing, meaning you may have to manually pay the first bill or bill due at that time. This is even mentioned in the recording when you setup auto pay Just dial #768 (PMT for payment) and pay electronicallly, no charge.
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