While she is from the baby boomer generation and not tech savvy, her only demand was for a phone that was not a smartphone. (I am philosophically opposed to them, but that is a personal preference) I should have never let my poor mother go alone, and especially not on my behalf!
When my mother asked the sales consultant at the Park Slope Verizon Store on 7th avenue, if the phone he offered her was a smartphone HE SAID IT WAS NOT A SMARTPHONE. Well, the kyocera brigadier THAT HE SOLD HER ...
If you get no where with the rep, ask to speak to the manager (who is the only person who CAN waive the fee). If they won't budge, ask for the district manager's phone number (the DM doesn't want to have to deal with this, in many cases, so they just might do it). If that doesn't get anywhere, simply hit them where it hurts.
If you don't automatically get a survey from Verizon over email or phone, go to verizonwirelesssurvey.com and fill out a survey. Be fair, and be honest (I'll explain in a moment). For many Verizon retail employees, a poor survey is MONEY out of their pocket, as many have a quarterly pay at stake. A less than stellar survey raises red flags at the ...