Extended warranty vs Insurance
I know there are several Verizon employees on this forum, so I'm hoping one of you can explain something to me. Here's the situation:
My son's phone is an iphone 4S. For whatever reason, it has decided that it will no longer charge (tried everything). I have been paying for the insurance as well as the extended warranty. I just called Verizon to see what we need to do and this is basically what I was told.
If the phone failed because of damage (like water) then it will be something like $169 deductable for a replacement phone. If it failed because of faulty equipment, it would be a free replacement thru warranty. Ok..fair enough. BUT, here's the part I don't get. He said that if we submit it as a warranty claim, but they determi...
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My son's phone is an iphone 4S. For whatever reason, it has decided that it will no longer charge (tried everything). I have been paying for the insurance as well as the extended warranty. I just called Verizon to see what we need to do and this is basically what I was told.
If the phone failed because of damage (like water) then it will be something like $169 deductable for a replacement phone. If it failed because of faulty equipment, it would be a free replacement thru warranty. Ok..fair enough. BUT, here's the part I don't get. He said that if we submit it as a warranty claim, but they determi...
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Some of the info is correct and some is wrong.
When a customer comes into my store with a iPhone that is having charging issues there are signs we look for. First we look at the charging port and are if there is any signs of corrosion or damage to the ports. There is a liquid damage indicator under the charging port too. It should be white. If there is any green corrosion or the indicator is red, there is a damaged device fee. The fee maxes out at $300.
There is also a liquid damage indicator i the headphone jack. If there is no corrosion but either indicator is tripped there is an automatic $150 fee on an iPhone.
Also if an iPhone is full submerged water tends to collect in the camera lens so check that.
Physical crack...
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When a customer comes into my store with a iPhone that is having charging issues there are signs we look for. First we look at the charging port and are if there is any signs of corrosion or damage to the ports. There is a liquid damage indicator under the charging port too. It should be white. If there is any green corrosion or the indicator is red, there is a damaged device fee. The fee maxes out at $300.
There is also a liquid damage indicator i the headphone jack. If there is no corrosion but either indicator is tripped there is an automatic $150 fee on an iPhone.
Also if an iPhone is full submerged water tends to collect in the camera lens so check that.
Physical crack...
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If you go thru VZW's insurance provider, Asurion, then you pay a deductible and you get a replacement phone. Period. Doesn't matter whether it's damaged or defective. But if you do a warranty claim thru VZW you pay no deductible. Upon receipt if the phone is found to be damaged then you get hit with the chargeback. VZW is even able to provide photos pointing out the damage, including one of the shipping box to prove that it wasn't damaged in transit.
As far as why they can't send it back, that's just the way it is. The bean counters that make policy figured that they leave themselves open to too much pointless expense by getting into a big exchange process in a business that is hemmorhaging money via phone replacements. You can't r...
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As far as why they can't send it back, that's just the way it is. The bean counters that make policy figured that they leave themselves open to too much pointless expense by getting into a big exchange process in a business that is hemmorhaging money via phone replacements. You can't r...
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