Phone Scoop

printed August 2, 2015
See this page online at:
http://www.phonescoop.com/carriers/forum.php?fm=m&ff=2&fh=3260493

Home  ›  Carriers  ›

Verizon Wireless

Info & Phones News Reviews › Forum  

all discussions

Extended warranty vs Insurance

Matt_a

Jul 15, 2013, 9:53 AM
I know there are several Verizon employees on this forum, so I'm hoping one of you can explain something to me. Here's the situation:
My son's phone is an iphone 4S. For whatever reason, it has decided that it will no longer charge (tried everything). I have been paying for the insurance as well as the extended warranty. I just called Verizon to see what we need to do and this is basically what I was told.
If the phone failed because of damage (like water) then it will be something like $169 deductable for a replacement phone. If it failed because of faulty equipment, it would be a free replacement thru warranty. Ok..fair enough. BUT, here's the part I don't get. He said that if we submit it as a warranty claim, but they determi...
(continues)
...
Below.Me

Jul 15, 2013, 5:36 PM
Some of the info is correct and some is wrong.

When a customer comes into my store with a iPhone that is having charging issues there are signs we look for. First we look at the charging port and are if there is any signs of corrosion or damage to the ports. There is a liquid damage indicator under the charging port too. It should be white. If there is any green corrosion or the indicator is red, there is a damaged device fee. The fee maxes out at $300.

There is also a liquid damage indicator i the headphone jack. If there is no corrosion but either indicator is tripped there is an automatic $150 fee on an iPhone.

Also if an iPhone is full submerged water tends to collect in the camera lens so check that.

Physical crack...
(continues)
...
GrinderCB

Sep 12, 2013, 12:14 AM
If you go thru VZW's insurance provider, Asurion, then you pay a deductible and you get a replacement phone. Period. Doesn't matter whether it's damaged or defective. But if you do a warranty claim thru VZW you pay no deductible. Upon receipt if the phone is found to be damaged then you get hit with the chargeback. VZW is even able to provide photos pointing out the damage, including one of the shipping box to prove that it wasn't damaged in transit.

As far as why they can't send it back, that's just the way it is. The bean counters that make policy figured that they leave themselves open to too much pointless expense by getting into a big exchange process in a business that is hemmorhaging money via phone replacements. You can't r...
(continues)
...

You must log in to reply.

Please log in to report a message to the moderator.


all discussions

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Subscribe to Phone Scoop on YouTube Follow on Instagram

 

All content Copyright 2001-2015 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.
1