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printed September 5, 2015
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I'm being stalked by Verizon

christmastree15

Jul 1, 2013, 2:06 PM
In the 10+ years I have been with Verizon I have never recieved any correspondence with regards to advertising. All of a sudden (3 times within a month) I've received 2 text and an e-mail telling me I qualify for an upgrade to a new smartphone.
Hmmmm.... could it be that they are trying to get me off my unlimited data plan? NEVER!!!!!

While the text did not advise I would lose my unlimited data if I upgraded I was really impressed they let me know about the $30 upgrade fee. But alas, none of it will happen. I am not a data hog but I take comfort in unlimited..... Wink
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iamajim

Jul 1, 2013, 8:09 PM
Yeah, that $30 fee really grinds my guts; any way around that? I'm probably going to go to BB when I upgrade.
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Below.Me

Jul 1, 2013, 8:22 PM
Nope.

When you go to Best Buy, the upgrade fee will be applied to your next bill.

The only way to avoid it is to buy a phone full retail if you are on a consumer account.

Business accounts with 5 or more lines with a signed major account agreement have the fees waived.
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iamajim

Jul 2, 2013, 7:22 PM
Thanks below; I'm not a business user but I have 5 lines, 4 of them smartphones...I'm hoping to get a little break when I do upgrade. Seems ridiculous to have to pay them a fee just to buy something.
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Below.Me

Jul 2, 2013, 8:54 PM
Since the upgrade fee started last year, I have never seen the fee waived without very specific system issues. I have seen people upset, scream, yell , and even cry because they could not get around them. I have seen people get demoted and fired for discounting the fee. You will be hard pressed to find anyone who will even think about it.

If you go to a corporate store there is no way it will be waived and they will not do anything to offset the cost. There is so much pressure to not discount things from upper management it is crazy.

Good Luck.
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GrinderCB

Sep 7, 2013, 9:35 PM
Not entirely correct. A rep can't simply waive the upgrade fee without supervisor approval. Here's what you do: Have the rep start the upgrade, make sure it's multiple lines because a single line upgrade won't get it done. Make sure you add additional accessories to the order (case, screen protectors, earbuds, car chargers, etc), at least one accessory per line being upgraded. That'll grease the wheels for later. Ask the rep to give you a final total and to explain each part, which is when they advise of the $30 upgrade fee. Then complain, not loudly or in a hostile way, just say something like "Hey, c'mon, I'm upgrading a bunch of phones here, can't you help me out?" Give the rep a chance to get permission. If their supervisor says...
(continues)
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cradle

May 14, 2015, 4:58 PM
verizon will not waive the fees...period. Businesses only. AT&T waive them left and friggin right. AT&T and Verizon are side by side by service coverage...But AT&T customer service hands down is way way waayyyy better...and I am a Sprint customer. I work for AT&T tho.
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phoneman07

Jul 16, 2013, 3:12 PM
Hello... I can help you keep your unlimited data!!!! Look me up on Twitter @phoneman07 and I can give you the scoop!
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cradle

May 1, 2015, 9:39 PM
verizon is the worst as far as crediting goes. ive worked for at&t, verizon and sprint before. sprint, a little wiggle room with threatening to cancel/speaking to supervisor. at&t tosses out credits like no other(well, used to, weve been cracked down on hard lately so credits will be getting harder) and verizon is stone shell only way your getting it is if it is verizons fault. otherwise they do not credit PERIOD.
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