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No coverage at work

Verizon81

May 29, 2013, 12:31 PM
Question...if you get zero coverage at your place of work because verizon does not offer service in the area and you do not have coverage for a portion of the commute, will they allow you out of contract? I have a year left and hate to leave, been happy, but doesn't due me much good since I don't have covereage really when i would need it.

thanks
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Jarahawk

May 29, 2013, 9:35 PM
Call them from another phone and get a Trouble Ticket opened. Other Verizon phones experiencing the same lack of coverage would help your cause. Verizon doesn't guarantee coverage indoors, but they can sometimes allow you out if their is zero coverage. Get to calling... Talking about it here won't get it done.
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gloopey1

May 29, 2013, 9:47 PM
What about roaming? Does your phone work at all?
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CellStudent

Jun 3, 2013, 8:33 AM
gloopey1 said:
What about roaming? Does your phone work at all?



Roaming is so 2007, LOL. A meaningless term.

Modern Verizon phones and calling plans cannot Roam under normal conditions, they just refuse to use the Roaming Tower and flash No Service or E911 Only on the screen.

The only way to check would be to dial 911 and see what happened. That's not a very smart thing to do.
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gloopey1

Jun 3, 2013, 7:46 PM
CellStudent said:


Roaming is so 2007, LOL. A meaningless term.

Modern Verizon phones and calling plans cannot Roam under normal conditions, they just refuse to use the Roaming Tower and flash No Service or E911 Only on the screen.

The only way to check would be to dial 911 and see what happened. That's not a very smart thing to do.

If what you say is true, Verizon is a useless service. It's one thing if he has a weak or diminished signal, but once he has none, his phone should find a roaming partner.

Is that the trade-off these days to be on "The Network?"
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CellStudent

Jun 5, 2013, 9:57 PM
gloopey1 said:


If what you say is true, Verizon is a useless service. It's one thing if he has a weak or diminished signal, but once he has none, his phone should find a roaming partner.

Is that the trade-off these days to be on "The Network?"


Yes, kind of...

As of 2.5 years ago when I quit working at Verizon, they still had Extended Network partnerships that were "roamable" carriers that did not bill per minute roaming charges.

However, the handsets themselves are programmed to reject signals from non-partner towers (anywhere inside the USA) and just refuse to function on what once-would-have-been a pay per minute roaming tower. The handset will still dial 911 in these non-partner areas, but...
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alternals

Jun 8, 2013, 8:56 PM
Not quite... roaming off of partners networks is still alive and well; but it is barred in areas where home coverage overlaps. Verizon may not charge their customers when they are roaming off of a partner these days, but the partner is still charging Verizon (a small) per minute charge for you to use their network. With that being said, Verizon (this is the same with other carriers as well) do not want you to roam off of a partner, nor pay a roaming fee to another carrier when you are in an area where they provide home coverage; likewise the other carrier probably doesn't really want to lend a hand and help carry traffic in these overlapping areas either.

So why does this mean you can't jump to a roaming partner in a coverage hole within...
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gloopey1

Jun 10, 2013, 9:31 AM
Thanks for the explanation. I'm just surprized to find this out. I have Sprint and they allow roaming off other carriers within my home market. If I go into a building that Sprint cannot penetrate, I'm able to roam on another carrier...provided it is able to cut through.

That may change once IDEN shuts down and the 800 Mhz voice is up and running. For now, I'm rarely without coverage.
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CellStudent

Jun 10, 2013, 7:49 PM
alternals said:
So why does this mean you can't jump to a roaming partner in a coverage hole within the home area?



Well, as of two years ago whne I was in level two tech support, a VZW phone would jump to a partnership tower in a "home" market, if the signal strength indicator actually dropped to "below" zero. The phone decides which SID it should connect to based off of the chatter traffic on the control tower, not the GPS reporting.

So, if you're in a VZW SID and move to an area where the VZW control channel is completely indistinguishable from the noise floor (signal strength much worse than -150 dBm) then the VZW phone will look for a partner tower, even if it's "geographically" inside a ...
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Jarahawk

Jun 10, 2013, 7:58 PM
Agreed. The bean counters have been running the place at least since the Alltel 'merger' and likely even before then.
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GrinderCB

May 29, 2013, 11:18 PM
Technically they won't waive your contract just because you found a dead spot. If they did then that would make contracts meaningless because there are dead spots all over and no carrier can guarantee service everywhere, especially indoors. If their tech support completes a trouble ticket and their network people deem it to be marginal then ETF can be waived, but only if the trouble spot is your primary account (aka your home) address. Then you get to start yakking at phone reps, trying to find a weak one that will let you out of your contract.
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