Verizon Took of my unlimited data but is fixing it.
On second thought, maybe you should applaud how efficient I am!
I filed a complaint over their refusal to remove an unwanted text message charge a few years ago, and my complaint ended up with Verizon refunding my account 66 cents. Not much, but how many hours did they spend replying to the FCC for that.
You can also file a complaint with the BBB.
These features do not spontaneously change or drop off accounts without some sort of change made to the account either by an account owner or account manager. I have seen many people try to fight this and very few of them succeed.
Have you authorized anyone on the account as an account manager?
Did they give you a reason why your inactive pricing request was denied?
When did you notice the change on your bill?
The default response to those requests is to deny it if the transaction that dropped the feature happened more than 14 days ago.
Regular customer care and stores do not have a direct escalation path for you to get hold of someone in power....
What device did you change from?
What device did you change to?
Where did you get the device from?
The data features are the same for 3G and 4G phones. 4G phones have an additional provisioning feature.
In regards to the 4g tethering, I assume you are talking about the $30 unlimited tethering. There is no 3G equivalent.
You do not need to pay for a mobile hotspot feature on a 4G device. There was an FCC ruling stating that VZW could not block 3rd party tethering apps on any device that runs on the LTE spectrum. This is why it is included in the Share Everything Plans. This works well for Droids since there are plenty of apps to do this. If someone makes a tether app for the iPhone 5 and ...
A service that they provided, and that they can cancel at any time, but still.
They took off my unlimited data and they said that we made the change and acted like I was crazy they even said I had been on the new plan for a year and I told them they were crazy I have the bills so after a day of being called crazy I got a rep who had a brain and they are submitting a ticket to get it fixed and she admitted it was done in error so please don't give up everyone when Verizon tries to bend you over!!