Was told by Verizon I had 4g service but do not . . .
local Verizon store I now had 4G service. I only ever got 3G so I called Verizon, they assured me I should be getting 4G and that the device must be defective to I sent it back for replacement. By the time I got the second one the 2 week
return window was past. The second hotspot only got 3G also, I called and finally I was told I do not have 4G in my area.
If I had known earlier I could have simply returned the first one within the 2 weeks. Now Verizon is going to charge me the $275 penalty fee. I protested up to 3 levels but they refuse to take off the charge. Should I go to small claims court to fight it? I only got it because I wanted the 4G service, I get 3G service fine...
I'd keep fighting. In the scenario I'd truly want to help the customer out. The termination fee should have only started at $175 on a hotspot though I believe. Only smartphones start at $350. Not sure how it would ever be $275 because the $350 goes down $10/month.
That is correct, unless there was some alternate upgrading done somewhere, but that would assume he or she already had a 4G mobile broadband device before moving to the 4G one.
To the original poster, I'd also try the Better Business Bureau. I've seen it work with Verizon before, even though it's an antiquated program.
take legal action but I also contacted the BBB and actually got a call from Verizon and the guy said he would look into the matter. I should know by June 14 what Verizon will or will not do. Hopefully things will go well so I can take Verizon off my drop dead list.
Personally, I hope they don't change it and you have to pay it. Call me a d*ck or whatever name you would like but plenty of other reps (with any carrier), whether they will admit it or not, feel the same way I do. We despise customer...
(from the coverage map):"This map does not guarantee coverage......Even within a coverage area,many factors, including network capacity, your device, terrain, proximity to buildings, foliage and weather, may affect availability and quality of service."
Basically without actually going to the specific location, nobody can guarantee one will have coverage there. Based on my many years of wireless experiance, I'm going to say the first 2 reps just looked at the map and it said he shoul...
Not knowing the full details (because we can't without looking up the account and actually talking to people), I'd point out the flaw in asking a store a question then ordering from another party - too many hands involved. I understand the sentiment about the customer wasting a rep's time (I've had that emotional response before, too), but we can't change the fact that indirect retailers as wel...