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Verizon
Hey guy's i am thinking about getting a line with verizon and the BlackBerry 9930 what do you think of verizon ? i keep hearing some bad things about them but you can hear that about all the carriers. I just want some info about the service and how they are to deal with.
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Service is great!! Customer service not so much! Been with them for 9 years and wouldn't consider switching to another company.
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My personal experience was negative with them but the key is personal experience.
Like all carriers people like them or they don't. If they have the coverage and service plan that meets your needs there's no harm in at least taking them for a test drive.
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My wife has Verizon and I have At&t, when we travel the Verizon works but I cannot say the same for the At&t phone. The coverage for Verizon is great.
My wife's phone (Verizon) is in my name and the customer service is not always up to par. I considered leaving them three times within the first 30 days because of problems. Those issues were resolved with the help of BBB and I have had no other issues since that time.
In a recent consumer satisfaction survey the highest score of the big 4 was a "72" which is a "C".
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I worked at VZW for 3 years in customer service and I can tell you that it depends on who you talk to. As with any carrier, or any job for that matter, I figure that 80% of the people working there suck at their job. So if you have a problem with 1 rep hang up and call back. I frequently got calls from annoyed people that had called multiple times to get a problem resolved. The reps have one hell of a lot of info to deal with and they aren't all competent.
as for the coverage, it is far and away the best
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I've been with VZW so long I've forgotten how long its been. I'm 99% satisfied with VZW. I just wish they would provide a better lineup of phones and more flexible plans. I can honestly tell you only one place were I have been on this earth where I didn't get a signal and I think that was because I was near a power plant. I've not had a bad experience with cust serv. Maybe because I have a business acct i get to better reps. I hate talking to someone on other networks. The call clarity is terrible.
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