Exchange Question.
I have a question for the individuals who work in the corp. stores? What is the exchange policy? I purchased the Moto w755 on Saturday, but had problems with that phone. Exchanged that for the Omnia. The features and that are great, but I am not quite sure that this is for me. Am I stuck with this phone or can I again pay a restocking fee and exchange the phone? Thanks for all the answers.
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Sounds like your first phone was defective? If this is the case you exchanged that one as it was DOA. I would do the exhange...but yes there would be a 35.00 restocking fee and you could not do another exchange. I would think the 2nd exchange has nothing to do with a defect in the phone but a personal preference for wanting to do the exchange. That is why I feel the fee would be warranted on the next exchange, but not on the first.
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Exchange 1 time with 30 days from original purchase date. restocking fee applies.
In some cases( very few and far between) if a customer is a VIP you may be able to get an extra exchange but again this is out of the norm.
In some cases( very few and far between) if a customer is a VIP you may be able to get an extra exchange but again this is out of the norm.
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The first exchange was not due to the customer not liking the phone...it was due to a defective phone. I would say that exchange did not count.
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you would be correct as long as the exchange was for the same device. Having gone with a "better" phone thus warranting the restocking fee.
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If I had someone come in with a defective phone that they just bought, I would kindly switch them to something else and not charge the restocking fee. This person would probably have zero confidence in the device they bought then. Although the W755 is a reliable phone...
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I was not trying to be ornery just stating the policy.
While I see your point, only a manager can override the restocking fee. Its not your call but the store manager's call ( if you are the store manager my apologies). In the district I worked in we actually had to escalalte to Distict level.
Unfortunately at this point the subsidy for this customer is up wards of $900.00 ( this is a guess as I have no way of knowing the cost of each device as I'm not in a store right now). It will take over 2 years to recover just the subsidy cost.
Chances of a customer receiving a second defective w755 was slim to none. For a lot or bathc issue not likely especially when corporate stores move their inventory quickly.
BTW wasn't the motorola...
(continues)
While I see your point, only a manager can override the restocking fee. Its not your call but the store manager's call ( if you are the store manager my apologies). In the district I worked in we actually had to escalalte to Distict level.
Unfortunately at this point the subsidy for this customer is up wards of $900.00 ( this is a guess as I have no way of knowing the cost of each device as I'm not in a store right now). It will take over 2 years to recover just the subsidy cost.
Chances of a customer receiving a second defective w755 was slim to none. For a lot or bathc issue not likely especially when corporate stores move their inventory quickly.
BTW wasn't the motorola...
(continues)
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Yo Eagle!
Hows it been, thought about shooting you a text the other day but I have 2 numbers for you, just seeing how its hanging and how sales been, hit me up sometime.
Hows it been, thought about shooting you a text the other day but I have 2 numbers for you, just seeing how its hanging and how sales been, hit me up sometime.
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Its all good man. My pearl died and I just got it replaced. I am waiting for VZW to add me back to the BES. All my contacts are on there! So, when I get back on the server and get my contacts back I will send you a text asap!
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Sorry to rehash...but hey man...do you have a BB? I can post my pin...add me to your messenger.
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