Phone Scoop

printed August 28, 2015
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Dear idiot customer

vzman23

Mar 1, 2008, 2:43 AM
It is time for what should be a monthly wake up call.

1. Do not call into customer service to complain that some feature is not available. Guess what, no we're not going to call you to tell you you're going over your damn minutes. Check your minutes yourself. Take some responsibility. It will help you grow as a person. Maybe.

2. Do not even think to threaten us. There is nothing more fun than denying someone something because they threatened to do something else (ie. I'm going to cancel or I will tell your manager). You want that $5 late fee credited even though you don't pay your freaking bill on time? I dare you to say you'll cancel. We will let you know what your ETF is and then you can go pay late fees at some other carrier you d...
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Yellowrose

Mar 1, 2008, 2:54 AM
Smile Smile Very Happy Very Happy (Have to say my favorite is "why is my bill high, well Mr/Mrs Customer, do you have the bill there with you, of course the answer is "no" I just want to know WHY it is so high... yea trying to explain, waste of everyone's time.
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Yellowrose

Mar 1, 2008, 3:02 AM
Oh, also one of my favorites it, "Someone that has a VZW acct/number is calling and harassing me, what are you going to do about it... lol, well given the fact I am NOT a Law Enforcement Ofc, not much... Not the Police, cant help who has the number, nor who you have given the number too... Wow, make's one wonder, some things are just unbelievable!
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bollin

Mar 7, 2008, 11:07 AM
It's not "Why is my bill high?", it's "Why my bill high?" Very Happy
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MidnightDT

Mar 1, 2008, 6:10 PM
your comment about not caring if people want to cancel and just telling them the ETF is sickening. If thats how you really treat your customers you should be fired. We do not want to lose any customer. so what if they pay their bill late here and there they still pay it and its better they pay us then at&t etc.
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vzman23

Mar 2, 2008, 10:19 PM
Rolling Eyes I'll tell you what is sickening, having someone try to threaten me about their service. Oh we'll cancel... VZW is no good, blah blah blah, guess what people, it is the same at every other carrier, we're nicer though.
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chainmail311

Mar 4, 2008, 6:10 PM
vzman23 said:
we're nicer though.


Yeah, that's why you're rated high in customer care....(PFFFFHHHTTT) You sure seem like a nice fellow....."Dear Idiot Customer". Not everyone is a genius like yourself, I suppose.

Actually, if I was your boss, you'd be fired for saying that everyone who calls is an idiot. It's a calling center. You're the idiot. You work at a place where people call to specifically ask questions about things that they don't understand. You're the idiot for working at a call center.
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vzman23

Mar 5, 2008, 12:19 AM
I am rated pretty high in metrics... I'm an idiot because of the profession I chose, there is a brilliant post.
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chainmail311

Mar 5, 2008, 5:24 PM
Sorry, nobody can top your grade A posting abilities. You're still a douche.
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vzman23

Mar 6, 2008, 2:37 AM
oh no, I was called a douche on the internet, now I will go cry. Rolling Eyes do us all a favor, don't talk.
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chainmail311

Mar 7, 2008, 6:05 PM
you cried over that? You deserve the uber douche title now.
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LGVZW1

Mar 1, 2008, 6:40 PM
vzman23 said:
It is time for what should be a monthly wake up call.

1. Do not call into customer service to complain that some feature is not available. Guess what, no we're not going to call you to tell you you're going over your damn minutes. Check your minutes yourself. Take some responsibility. It will help you grow as a person. Maybe.

2. Do not even think to threaten us. There is nothing more fun than denying someone something because they threatened to do something else (ie. I'm going to cancel or I will tell your manager). You want that $5 late fee credited even though you don't pay your freaking bill on time? I dare you to say you'll cancel. We will let you know what your ETF is and then you can go pay lat
...
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vzman23

Mar 2, 2008, 10:17 PM
I never said I wanted to lose customers, I said when they threaten to cancel I don't care. But hey, if you want to take what I say out of context go ahead.
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AvgJoe

Mar 4, 2008, 2:25 AM
vzman23 said:
I never said I wanted to lose customers,when they threaten to cancel I don't care. But hey, if you want to take what I say out of context go ahead.


When the threaten to cancel I don't care....but I don't WANT to lose customers.......

Do you see how stupid that statement is and very much within the context of you don't care about the customer? I guess not.

Well I hope you get your wish and all those customers stop calling. Then you won't be needed and you can finally find a job you might be able to handle.
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fresno

Mar 5, 2008, 2:01 PM
The thing of it Verizon Wireless hires any monkey who can answer the phone. Two things I hated about the call center besides the idiot customers were the GHETTO Workers. I couldn't stand to be next to them or even breath the same air as them. Good Ridence you low life trash
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chocolateman85006

Mar 5, 2008, 2:06 PM
fresno said:
The thing of it is that Verizon Wireless hires any monkey who can answer the phone. Two things I hated about the call center are the idiot customers and the GHETTO Workers! I couldn't stand to be next to them or even breathe the same air as them. Good Riddance, you low life trash!






That bad, eh?
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fresno

Mar 5, 2008, 2:19 PM
Yeah worse! You can walk into the bathrooms of the verizon wireless call center and you hear the reps on their cellphone while taking the dump. The premier was when these idiots would just walk out without washing their hands. Paranoid Supervisors are no different. They have supervisors working at the call center who only have a high school diploma. SOME CAN BARELY SPEAK ENGLISH. ITS a JOKE.
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chocolateman85006

Mar 5, 2008, 2:26 PM
I do customer service for at&t warranty. It can't be much worse.
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fresno

Mar 5, 2008, 2:28 PM
Yes it can do you see people being taken out on stretchers and ambulances, do see your coworkers going to shrinks because of the harassment from supervisors and quality.
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Wireless.O.G.

Mar 7, 2008, 2:07 PM
I spent 4 Years at an AT&T (then Cingular) Call center and it was the same. Lots of ghetto people and pregnant women who signed on for the insurance. I saw two people go out on stretchers. One lady had a miscarriage and the other had a stroke after the AC was broken for 3 weeks they attributed it to air quality issues and shut the center down for 2 days to fix it.

Another time when they were re-taring and papering the roof a nail shot through the roof and through a reps hand. However he didn't need a stretcher and was able to walk out.

We tried to start a new type of QA there that monitored and graded every call, I was the head of the department. It was a lost cause and after months of trying they shut the department down and cut the...
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IAMONE

Mar 9, 2008, 8:54 PM
You sound like a disgruntled employee. Maybe you just couldn't keep up with the customer service requrements. I how you don't defend your symbol of your profession the way you talked about the call center employees.....if you know what I mean.
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Americanstud1987

Apr 13, 2008, 1:16 PM
Someones angry Razz
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marshefen

Mar 2, 2008, 10:44 PM
He's not saying he wants every customer to cancel, but people think that when they say their going to leave we're supposed to jump up and kiss their butt. I had a customer who had 12 different phones in one year. Some new, some refurbished. We do everything we can to help this man, try to go above and beyond and he threatens to cancel. At that point, I could care less. We are paying him for service. Why do I care if he goes somewhere else?

I've had people go over their minutes or text, I credit the charges even though it was the customer's fault. Change their plan or the text package.The customer still threatens to cancel because they had to call in the first place. What else do you want me to do?
Some people you just can't please no ma...
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marshefen

Mar 2, 2008, 11:07 PM
Another one. I was on the phone with a man helping him setup his email. He asked me a million questions about his new Blackberry. All things he could have figured out on his own if he read the manual, but I walked him thru it.
Then, when he asks about upgrading one of his secondary lines, he gets mad because he can't get New Every Two on his secondary lines and threatens to cancel. At least as far as I know, no one else offers NE2, and he couldn't understand why a line only paying $10 a month doesn't get an EXTRA $100. He even admitted we've made all kinds of exceptions for him in the past. At that point, I'm thinking who cares? I've done all I can for you today.
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kbleier

Mar 3, 2008, 10:41 AM
It is not so much that we want them to cancel however No customer service rep is going to beg someone to keep service if they want to cancel. Most of the time when the say they are going to cancel they never do. They just think that it will get them something extra if they say they are going to but, we do have a limit to what we can offer discounts on and what we can give to the customers. Do not get me wrong we like the customers but sometimes they just need to use their minds and put yourself in our position and tell me that you would not get ill when someone calls and yells at you and cusses you out when it is nothing you can do about it. We just work for Verizon we have nothing to do with the policy.
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vzman23

Mar 4, 2008, 1:27 AM
Here is a good one. Lady called in today to complain about daughter's charges on her bill. Screams at me that there should not be any charges and she called in to block these things last month. We check, she sure did call in to block them. But the daughter did the downloads before the services were blocked. I advise her that the charges are valid. She informs me that she will not be paying them. I advise that since her daughter used our services and has our products that she would have to pay the charges or get a late fee.

Here it comes. Oh, I'll cancel my lines she says. Tells me she was so much happier with AT&T (well if I didn't want to credit the crap before I really don't want to now).

As a parting comment she says that "she'll ...
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AvgJoe

Mar 4, 2008, 2:27 AM
vzman23 said:
Here is a good one. Lady called in today to complain about daughter's charges on her bill. Screams at me that there should not be any charges and she called in to block these things last month. We check, she sure did call in to block them. But the daughter did the downloads before the services were blocked. I advise her that the charges are valid. She informs me that she will not be paying them. I advise that since her daughter used our services and has our products that she would have to pay the charges or get a late fee.

Here it comes. Oh, I'll cancel my lines she says. Tells me she was so much happier with AT&T (well if I didn't want to credit the crap before I really don't want to now).

As a part
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chainmail311

Mar 4, 2008, 6:19 PM
well said. expect to be crapped on as a call center employee: it's your official job.
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DoubleHelix

Mar 5, 2008, 8:56 AM
AvgJoe said:
vzman23 said:
Here is a good one. Lady called in today to complain about daughter's charges on her bill.
...........................
Is it VZW's problem that you gave your daughter a phone or yours that you're a crappy parant?


No But it's YOUR job to defuse the issue and try to keep a customer. THAT'S called Customer Service. Some people can do it , some are too proud and lack the humility and self esteem to allow the customer to vent, then take care of them.

Exactly correct. It his his job to calm people down when upset etc. Everyone has to realize that this is a game we all play, like acting on a stage and part of that act is not being upset by the stup...
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Americanstud1987

Apr 13, 2008, 12:10 PM
Actually it is not out job to argue with a customer. We are here to give them information, assist with accounts the best way we can. We are not here to take crap because they went over their minutes and don't have a responbility to take care of themselves. We provide a service, and with that service customers need to realize that we are not a non profit organization. You are charged accordingly. If you text a lot, get a FREAKING UNLIMTIED TEXT plan, and then stop bitching. I'll have to admit that some of these responses are pretty ****ty. Customers need to grow up before they get cell phone service. Even if they are 30.
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suzq

Mar 3, 2008, 11:28 AM
actually uscc does offer a new phone at contract pricing every 18 months. I am pretty sure that is on the same lines as your plan yes? Also...totally off the topic...uscc offers an unlimited incoming plan...does vzw have anything like this? It seems silly that more companies dont offer this. Actually that is the ONLY reason I have not switched to verizon, as we have the ugliest selection of phones and verizon has the "prettiest" Smile
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marshefen

Mar 3, 2008, 10:36 PM
We offer contract pricing on secondary lines, just not an extra discount on secondary lines. No, Vzw doesn't offer unlimited incoming calls, and I doubt they will.
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chainmail311

Mar 4, 2008, 6:23 PM
hmmmmmm....which company of the two is slowly being sold off? USCC or VZW?

Which one is offered in every state in the US? USCC or VZW.

Not to bash on USCC, but you don't have too much room to talk.
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marshefen

Mar 6, 2008, 3:51 PM
Are you responding to me? If so you aren't making much sense.
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chainmail311

Mar 7, 2008, 6:07 PM
I don't know how that could possibly NOT make sense. You're saying that VZW is worse than USCC, right?
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marshefen

Mar 9, 2008, 8:13 AM
That is where you are not making sense. Where did I say USCC was better? Someone asked if vzw has free incoming calls and I said no. That doesn't make USCC better. Vzw doesn't try to or need to compete with them so I doubt we'll ever get unlimited incoming calls. If you actually read my first two posts you would have known I work for Verizon.
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chainmail311

Mar 9, 2008, 8:44 PM
my bad. i thought when you said, "I doubt they ever will", you were taking USCC's side.
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attworld804

Apr 13, 2008, 7:55 PM
as a rep for at&t i actually can see where reps of vzw are coming from. in the stores we get cust that come in and expect free phones because they've been loyal custs for years and think we owe them something for styaing w/ us for so long. don't get me wrong i value that in a cust but don't come at us ( by us I mean all sales reps at all carriers) and threaten to leave us just because you don't get your way, we wouldn't come to your job and do the same.
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gadgethead

Mar 3, 2008, 11:49 AM
Well at least we can all take comfort in knowing you got into customer service to help people, and now you don't have to pay a therapist because you got it all out.
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vzman23

Mar 4, 2008, 1:28 AM
ummm no.
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newtothis30

Mar 4, 2008, 11:39 AM
Have you thought about another profession? Sounds life you have a anger problem. Its time for you to move on. You just have problems. You are the reason people dont come to phone scooop
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chocolateman85006

Mar 4, 2008, 11:45 AM
newtothis30 said:
Have you thought about another profession? Sounds life you have a anger problem. Its time for you to move on. You just have problems. You are the reason people dont come to phone scooop






Wow! No recommendations to Boost Mobile? That's a first!
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chocolateman85006

Mar 4, 2008, 11:48 AM
But seriously though, new, I do agree with you.
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freedomcapcity

Mar 4, 2008, 4:12 PM
no. you are the reason ppl dont come here b/c all you do is say DIZ BOOST MOBILE in every forum and talk down on every carrier and talk like boost is the end all of cell carriers but it really isnt. its junk. and so are you
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chocolateman85006

Mar 4, 2008, 4:13 PM
Have you noticed that newtothis30 never posts on the Boost forum?
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newtothis30

Mar 4, 2008, 4:19 PM
What is wrong with you VZMAN23? I cant send my boost customers on phonescoop anymore. Shame on you
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chocolateman85006

Mar 4, 2008, 4:39 PM
You make no sense!
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Americanstud1987

Apr 13, 2008, 12:54 PM
Why would he find another job when all he is doing is venting? Some people are so freaking retarded. They may be VZW customers
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vzman23

Apr 16, 2008, 1:15 AM
you do have a point.
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gadgethead

Mar 4, 2008, 12:13 PM
So tell me why you are in customer service if you don't want to help people? That is what customer service is supposed to do, service customers, hence the name.
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vzman23

Mar 5, 2008, 12:16 AM
well I would think that it is fairly obvious that most people want a paycheck. Customer service is not a dream job for most people. Why do you think they give it the entry level status in companies? Because almost anyone can tell the customer why they are morons. Not all customers are idiots some are great people. But it gets pretty old when people call to see what they can get for free.

Do you guys ever call your electric company and say that you didn't use that electricity? No? Then why do you say that you didn't talk for that long?
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gadgethead

Mar 5, 2008, 12:18 PM
That's really too bad, I can't imagine spending such a large part of my day being aggrivated. I work in customer service in Telecom, not wireless, and yes customers do sometimes ask questions they should already know the answers to. But instead of getting bent I show them how to find the answers. You really should take this as an opportuinity to learn how to be more diplomatic while you are in as you say an entry level position, it will serve you better later in life than learing how to more efficiently piss off customers. Believe it or not even if you get to be a CEO you still have to deal with people you don't want to deal with and you still have customers, even if they are internal customers in your company.
Anyway best of luck getting o...
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AvgJoe

Mar 5, 2008, 12:22 PM
gadgethead said:
That's really too bad, I can't imagine spending such a large part of my day being aggrivated. I work in customer service in Telecom, not wireless, and yes customers do sometimes ask questions they should already know the answers to. But instead of getting bent I show them how to find the answers. You really should take this as an opportuinity to learn how to be more diplomatic while you are in as you say an entry level position, it will serve you better later in life than learing how to more efficiently piss off customers. Believe it or not even if you get to be a CEO you still have to deal with people you don't want to deal with and you still have customers, even if they are internal customers in your co
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AvgJoe

Mar 4, 2008, 2:21 AM
vzman23 said:
It is time for what should be a monthly wake up call.

1. Do not call into customer service to complain that some feature is not available. Guess what, no we're not going to call you to tell you you're going over your damn minutes. Check your minutes yourself. Take some responsibility. It will help you grow as a person. Maybe.

2. Do not even think to threaten us. There is nothing more fun than denying someone something because they threatened to do something else (ie. I'm going to cancel or I will tell your manager). You want that $5 late fee credited even though you don't pay your freaking bill on time? I dare you to say you'll cancel. We will let you know what your ETF is and then you can go pay lat
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LGVZW1

Mar 4, 2008, 11:33 AM
It's 100% clear that vzman23 should not be working in the wireless industry or customer service field at all. I agree with AvgJoe, if not for the nagging customers, you would be out of a job.
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tnt2k1

Mar 4, 2008, 11:47 AM
I hear ya VZMAN23. I was an RSR for 3+ years with VZW. It was good money, but after a while, the complaining customers just take a toll on you. I've managed to get out (well, at that point I just graduated and there was no way in hell I was going to stick with VZW with my newly acquired B.S.) ... right before they started their additional major compensation changes.

Get out while you can, hahaha.
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chocolateman85006

Mar 4, 2008, 11:51 AM
I do customer service for at&t, yet have always wanted to go to VZW's customer service. Is working for VZW that bad?
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newtothis30

Mar 4, 2008, 11:57 AM
Sounds really bad
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chocolateman85006

Mar 4, 2008, 12:07 PM
Yeah, but ya can't go by just one thread.
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tnt2k1

Mar 4, 2008, 5:45 PM
No VZW isn't really bad at all. It's probably one of the best companies you can work for without a college degree. They generally have good benifits and compensation, but if you were to compare now and then ... they make you work harder now than before.
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chocolateman85006

Mar 4, 2008, 5:53 PM
I can imagine..........
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mokafoka

Apr 14, 2008, 7:37 PM
you know, i keep seeing all this crap about customers being the reason why we still have a job. it's not like customers are doing us a favor bec they have verizon so now we have a job. woohoo. pffft, if it wasn't this job, it would be another. so that's really a stupid thing to say. there's always going to be other jobs, customers are not doing us a favor bec they have verizon.
also, customers think they deserve something. they don't. at all. think about it. it's not like were saying "please stay with us customer, i'd really appreciate it" for no reason, and the customer is like "ok, just for you" ha yea right. if they see something better/they'll go for it. it's THEIR choice. get it? man. someone come up with something good, PLEASE.
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vzman23

Mar 5, 2008, 12:17 AM
Wrong, there are plenty of legitimate issues that people could work on that don't include saying, "You used 1000 texts too many that is why your bill is $100 more this month."
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AvgJoe

Mar 5, 2008, 12:21 PM
vzman23 said:
Wrong, there are plenty of legitimate issues that people could work on that don't include saying, "You used 1000 texts too many that is why your bill is $100 more this month."


I read the entire thread. Sorry not many sympathize with you. You really need to find a job that does not entail servicing customers. ALL customers, the weak, the knowledgeable, the ignorant, the whiners, the cryers, ALL of them.\

The consensus is you really need to find another profession, You are not cut out for CS.
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newtothis30

Mar 5, 2008, 12:25 PM
avejoe i don't usually agree with you, but this time you are right on
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vzman23

Mar 6, 2008, 2:39 AM
Rolling Eyes Rolling Eyes Rolling Eyes what a joke.
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chocolateman85006

Mar 4, 2008, 11:47 AM
vzman23 said:
7. If you're going to call us you better have a specific reason. Do not call us and ask, "Why my bill high?" First of all that isn't even proper English. Second of all you should be punched right through the phone for asking such a stupid question. Have you looked at your bill? No? See #5.

(Read number 5.)

5. If you have a question about your freakin bill, look at the damn thing first. Do NOT call us up and ask us to explain it to you before you even look at it. We are always happy to help you understand the charges, but your should know what in the hell you are questioning before you call in.








Oh yeah, because your english is that much better, huh?
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LGVZW1

Mar 4, 2008, 12:25 PM
If I was a customer looking into getting my first phone and service and came to phonescoop looking for advice, this thread would cause me to not even think about Verizon for service. Now I don't really go over to the other carrier forum's so I don't know if reps of the other carrier's start thread's like this. But I would look at this as Verizon reps do not care about their customers. So no way in hell would I choose them as a carrier. Bottom line, vzman23 you could be giving Verizon and reps a bad name.... but then again, you clearly state you don't care about customer service.
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aavera

Mar 4, 2008, 12:41 PM
that there is a shoptalk forum on phonescoop that is used for these kinds of rants. There is no need to litter the carrier forums with them.
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chocolateman85006

Mar 4, 2008, 12:42 PM
Tell vxman23 that!
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vzman23

Mar 5, 2008, 12:22 AM
On top of that I'm sure these thread get looked at before someone gets phone service. Rolling Eyes
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newtothis30

Mar 5, 2008, 12:22 PM
i send all my customers to ponescoop before they get diz boos mobile.


http://youtube.com/watch?v=4ilHt1gorOI&feature=related »
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bradspace

Mar 4, 2008, 6:20 PM
Perfect example of why I left your ****ty service and phones behind. This tryly is the mantra of Verizon. So far, I have convinced a bunch of people to bail from your tired, overcharging slow ass network and am in the process of negotiating new contracts with different providers for my company's land lines, cell phones and WiFi card contracts. Please have this tattooed on your forehead you "genius" so you can see why you're out of a job and on the cheese line.
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chocolateman85006

Mar 4, 2008, 6:21 PM
Ouch!
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vzman23

Mar 5, 2008, 12:32 AM
bradspace said:
Perfect example of why I left your ****ty service and phones behind. This tryly is the mantra of Verizon. So far, I have convinced a bunch of people to bail from your tired, overcharging slow ass network and am in the process of negotiating new contracts with different providers for my company's land lines, cell phones and WiFi card contracts. Please have this tattooed on your forehead you "genius" so you can see why you're out of a job and on the cheese line.


And this is the mantra of the customer who didn't get what he wanted. It is amazing how many people who switch carriers on phonescoop have their own "companies" with multiple lines of service.

If you think you can get it better so...
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bradspace

Mar 5, 2008, 4:05 PM
vzman23 said:
bradspace said:
Perfect example of why I left your ****ty service and phones behind. This tryly is the mantra of Verizon. So far, I have convinced a bunch of people to bail from your tired, overcharging slow ass network and am in the process of negotiating new contracts with different providers for my company's land lines, cell phones and WiFi card contracts. Please have this tattooed on your forehead you "genius" so you can see why you're out of a job and on the cheese line.


And this is the mantra of the customer who didn't get what he wanted. It is amazing how many people who switch carriers on phonescoop have their own "companies" with multiple lines of service.

If
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vzman23

Mar 6, 2008, 2:42 AM
how did vzw charge you for customer service?
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85percent

Mar 10, 2008, 2:03 AM
while I don't agree with what VZman said, I also think you sound pretty idiotic. here's why..

bradspace said:
Perfect example of why I left your ****ty service and phones behind.


in just about every survey in this country, were rated to have the best network. so uhh Confused

This tryly is the mantra of Verizon. So far, I have convinced a bunch of people to bail from your tired, overcharging slow ass network


Confused we also have one of the fastest networks. tired you say? how do you figure?

and am in the process of negotiating new contracts with different providers for my company's land lines, cell phones and WiFi card contracts. Please have this tattooed on your
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uscingulair

Apr 14, 2008, 5:33 PM
thanks for saving me the time typing, couldn't of said it better. at&t CS is worse, i worked for them for three 1/2 years. I have to call CS for customers here at VZ all the time and they are, 80% of the time very nice to talk to
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target

Mar 4, 2008, 10:19 PM
Forget our medications today, did we?
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MrHawaii

Mar 5, 2008, 2:49 AM
I do not agree that this is the attitude we should take with customers. Yes, I work in the wireless business but for another carrier. So I have encountered my share of upset customers. From my experience there are upset customers and rude upset customers. Both of them have had a problem with their service in one way or another, but the ones that are rude tend to take the problems rather personally when they shouldn't. And we as professionals in this business should not take it personally either. We should offer the help that we can provide and if that is not enough for them, then let it be. If we can't handle these situations that we are getting paid for, then seriously we should be looking for another career. Because I'm sorry to sa...
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MrHawaii

Mar 5, 2008, 3:07 AM
I work for a company that we hope are reinventing the way the wireless industry does business. That is by being more customer focused. Focus on new customers but more importantly our already existing ones. I have always felt if you plug the wholes that are causing leaks in your cup then it will be easier to fill it up. Taking care of our current customers not only keeps what we have but also helps add more. By having your customers be your best ambassadors. Word of mouth is the most efficient way of advertisement (positve and negative) and that is why we are all on here to get opinions and to voice our own. How many peolpe will buy because the tv ads or newspaper ads? Now how many more people buy because their friend or family member...
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vzman23

Mar 6, 2008, 2:47 AM
tell you what, you take all the ones who don't pay their bill on time, or go way over their minutes and then want a credit and then we'll see how great you think they are.
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MrHawaii

Mar 9, 2008, 4:11 AM
Like I said I do get my fair share of upset customers, I am a manager in a Retail Store and so mostly all of the customer escalations that we come across in the store roll up to me. Because I work in retail though not all of my customer interactions are unpleasant. I would say only one out of ten people come in with a problem (bill too high, handset problem, network problem) and only about one out of forty turn out to be rude. Compare it to someone like you who works in Customer Care where I would guess 90% of customer interactions you are trying to fix a problem (the other 10% is left for easy plan changes, bill payments, etc). But all I was trying to say to you is that it is not worth to getting all worked up from a rude customer (reme...
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Yellowrose

Mar 11, 2008, 12:52 AM
Perhaps, you should be the one educating call center sup's as if they were supportive (such as you come across) supporting the customers would be a MUCH easier process. If you are truly that positive and supportive to fellow employee's working along with you that may explain somewhat why you have good experiences. Overall, the call center environment is negative especially for the reps. Just my thoughts.
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fresno

Mar 5, 2008, 1:52 PM
I agree customers are so stupid. The most stupid one was a girl from arizon or new mexico who wanted us to give her $25.00 credit for gas so she can drive to the store to program her phone. She escalated and guess what IDIOT supervisor gave it to her. Evil or Very Mad I left Verizon to much stupidity on the customers part. If you ever want a job to see how truly stupid the public is ...Work at verizon...Geez no wonder the NeoCons want to kill the human population by half. I AGREE!!
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chocolateman85006

Mar 5, 2008, 2:14 PM
fresno said:
I agree, customers are so stupid. The most stupid one was a girl from Arizona or New Mexico who wanted us to give her $25.00 credit for gas so she can drive to the store to program her phone. She escalated and guess what: the IDIOT supervisor gave it to her. Evil or Very Mad I left Verizon because there was too much stupidity on the customers part. If you ever want a job to see how truly stupid the public is,, work at Verizon. Geez! No wonder the NeoCons want to kill the human population by half. I AGREE!!






The past is the past. Let it go!
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Kagehiru

Apr 13, 2008, 1:36 PM
You realize that by using the term Neo***, you have just invalidated your post?
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ERIC33LOU

Mar 10, 2008, 10:02 AM
Hey to all I work in the industry and I tend to agree with some of what this guy is saying. And for alot of the people bashing him, you know that if we listened to you venting about your job we may say alot of the same things about you. I am not trying to defend this guy or bad mouth him but think about your job and the negatives of it and then read this again and it is just one persons vent after a bad day. we all have those so get over it.

ps all wireless companies have the same stuff going on in them.
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gadgethead

Mar 10, 2008, 11:18 AM
I think most people realize he is just venting, the difference is that he is venting in a forum that is visited by customers. No job is perfect, everyone can find something to complain about on both sides of the counter. I for one would really like to see just one rep give a situation and actual helpful information as to how it can be resolved. No matter how you feel about customers, if you’re in customer service you need customers. Stupid questions help fill your quota (if you have one) without much effort on your part and give you funny stories to tell. I'll bet one of you reps complaining about stupid customers came up with a way to get info to customers in a better way so you didn't get so many stupid calls you would probably get ...
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joey301

Mar 10, 2008, 12:25 PM
Wow, we can only hope that all these people lose their jobs and Verizon goes under.
joey
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vzwcollector

Mar 16, 2008, 12:38 PM
I Love this post. People call in and say, "I got a text telling me my bill is $$$. Can you tell me why?" Well if you had your bill I could explain it to you.

The worst thing is I am in Employee Customer Service. Our employees are just as bad as customers when asking all these questions. You would presume they would be able to read their bills if they go over bills with customers all day.
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crazyeaglefan236

Mar 16, 2008, 1:07 PM
Employee customer service huh? Why are we treated horrible? I had requested a price plan change. I knew we were close on our minutes so I requested it backdated. Employee custome care made it effective that day even though on the form it had it to be backdated (it was before nationwide, and was able to be backdated). This cause a huge overage (300 bucks) on my account. Now, if I did that to a customer, a simple WFM rerate would have been done resulting in a credit. Instead it took me 5 emails and hours and hours on the phone with employee customer care to get anything done. In fact, one rep openly said, "We don't do any credits on employee accounts, you should have just been more cautious with your minutes".
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Kagehiru

Apr 13, 2008, 1:34 PM
Point 1: Of course they should call in! How else are they going to request services and features that they are looking for? Verizon is pretty good about understanding the future of the industry, but nobody has a perfect record.

Point 2: A late fee isn't the same as not paying their bill. They're still ponying up anywhere from $40 to several hundred each month. Chill out. As for threatening you? Come on, you know that's some funny * when they do that. Good for a laugh.

Point 3: Yah, well, back in the landline days- you know, before you were born, a wrong call to your phone didn't result in you losing money. Now it does. If somebody else's mistake costs me money, I like to do something about it.

Point 4: You're right. Es...
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VZWMT123

Apr 14, 2008, 2:27 PM
Wow i read this and was a little upset i am a verizon store manager and even though it would be great if customers did not yell at us over things we have no control over we have a job because of them. I love my job and every customer that i come in contact with. If you are so unhappy with your job then do us all a favor and find a new one. I would just like to say thank you to all the customers because of you i own a home and new car and took my daughter to disneyland so again thank you.
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Americanstud1987

Apr 16, 2008, 11:35 AM
I love the store managers that come on here and pretend like they care. It feels like their even doing their job off the job. Sad. Sad
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