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Beware of Costco cell phone stand business practices!!!!

fspilot1971

Oct 17, 2007, 10:39 PM
I have been a Verizon wireless customer for over 10 years and a Costco customer over 12 years. Last year I bought
2 cell phones from the "2 man" operation inside Costco wherehouses, because
they told me if anything should happen they would replace my cell phones "no
questions asked". I bought them there because the last 2 cell phones I had gotten from Verizon weren't very dependable Mad ....Now, A year later I am having problems with my cell phones draining batteries, I took it to Costco and they said it was the phones....I
said ok, I want to switch them for another phone, or the same if you have them.....they said ok, but you need to bring everything back with them. (including the cheap leather cases they gave me as a bonus which lasted...
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robtheman

Oct 17, 2007, 10:43 PM
I wish they would let the 3rd party companies do more for them. Like trading out warranty phones.
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fspilot1971

Oct 17, 2007, 10:58 PM
yes.....and I would also wish 3rd party companies wouldn't promise to do things just to get the sale.....and then leave you out in the cold when it's time to deliver. Sad
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robtheman

Oct 18, 2007, 12:49 AM
Some do, some don't. You can say the same for corporate stores. Some employees are just bad apples, corporate or indirect. I would be able to do my job better if corporate gave me better access to customer accounts (even being able to read notes on an account would make a world of difference).
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Infomedia

Oct 18, 2007, 12:58 AM
Yea exactly. I work for a 3rd party. I would be better at my job much better if I had a bit more access and freedom. Not call in everytime for a phone deal >_>.

But then again most 3rd party dealers do shark more than corporate. At least you guys get paid hourly and not straight commission only.
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robtheman

Oct 18, 2007, 1:52 AM
I work for an indirect, and I get hourly + commission. I wish I didn't need a full social security number to make changes to an account as well. That would save me an earful of "Why do you need that information??" three times a week.
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turbodeuce

Oct 18, 2007, 2:40 PM
Why do you need the customer's full social?
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wfine81

Oct 18, 2007, 2:47 PM
To do any change on the account, such as a price plan change, esn change or add a line, we have to enter their full social into the computer.
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robtheman

Oct 18, 2007, 3:01 PM
It's lame as hell. We also need account passwords + full social if an authorized user is trying to make any changes.
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wfine81

Oct 19, 2007, 1:22 PM
Yup
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tnt2k1

Apr 3, 2008, 10:31 AM
at that point I would let the customer enter it in. I'd find a way to let them enter it in so they won't complain and so they won't mess up your kiosk.
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robtheman

Oct 17, 2007, 10:52 PM
Verizon Wireless was founded in 2000. That was 7 years ago. I'm not sure how you've been a Verizon customer for over ten years. Maybe you have some sort of neat time travel device...?
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fspilot1971

Oct 17, 2007, 10:55 PM
You are right...actually I was a GTE mobile net customer before 2000.....thank you for being kind and pointing out my error Wink
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depechemode82

Oct 17, 2007, 11:03 PM
I love people like this. "Hi I bought my phone a year ago, now it's broken. Give me a brand new one, and make sure it's a different model that just came out. I don't want to pay anything, you should actually credit my account for my troubles!" Rolling Eyes People like this should live a month in other countries and see what it's like to be a consumer. I guarantee you they would never complain again. The problem with people in this country is that they are spoiled beyond belief... Maybe I will go to my Honda dealer tomorrow and tell them that I have had my car for two years and it is broken so I want a new one free of charge of course, and a more expensive model! Laughing
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fspilot1971

Oct 17, 2007, 11:07 PM
hold on a second....they promised a to exchange it anytime within the 2 years.....and I never asked for a better/more expensive phone...I just wanted the same phone, just like Verizon is giving me.

Where did you get all this spoiled speech.....and yes, in other countries people also go hungry...but we are lucky to live in this country.... Smile
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Platypus

Oct 17, 2007, 11:17 PM
Dont worry about him, thanks for the heads up!
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Infomedia

Oct 18, 2007, 1:02 AM
Also in other countries. They don't have contracts and they pay more for their phone up front. so that guy is an idiot and doesn't know what he's talking about. lol
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techman01

Oct 18, 2007, 6:14 AM
If you write to their corporate office or use planetfeedback.com something will be done as Costco has one of the most consumer friendly return policies in America...
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fspilot1971

Oct 18, 2007, 11:52 PM
Thanks for the info...I will.

Actually, starting 1/1/07 Costco changed their return policies. Fry's Electronics now has a more consumer friendly policy, and you don't need to be a member to buy there. I once returned something there with a missing piece, which I lost Embarassed and all they did was deduct 12% of my purchase price and gave me a refund....I asked the Costco manager to do that for me yesterday, since they didn't just want to replace my phone and he said no....I did send an email to customer service and they actually told me to go to Verizon to by a leather case for $30 to replace the $2 one Costco gave me as a bonus and return it with that. Shocked

It really bothered me since they have records of what I buy and return at Cos...
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wfine81

Oct 19, 2007, 2:14 PM
$30 case?

I call BS, not one place on the country sells them for that much
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ajstrong

Oct 19, 2007, 2:44 PM
Radio Shack Very Happy
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Sprintkitty

Oct 20, 2007, 9:29 AM
Scarily enough, I've seen it. I've never priced 'em at Verizon, but I've seen cases at other Sprint indirects for $25-$30 (ours are $15. Smile).
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VZW Guru

Oct 18, 2007, 12:38 PM
First off, why would anyone buy a phone from COSTCO? Seriously. If your going to spend more money than actually coming directly to us, why the hell wouldn't you go to a Verizon Wireless store? Just another one of those things that make you go hmmmmmmmmm
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fspilot1971

Oct 18, 2007, 11:36 PM
One good reason.....because the last two phones I got from the Verizon store were awful and only lasted 8-10 months, I work from home so 90% of the time the phone is sitting at my desk anyways.. and they still didn't last, now that is something that makes me go "hmmmmmmmmm"). So I wanted the warranty Costco offered.
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3g-g-g-unit

Oct 19, 2007, 2:00 PM
You're ridiculous and I'm sure telling half the story. They offer a phone beyond warranty and you complain because you can't fulfill your responsibility to bring back all the accessories? They have a great return policy on TV's too, but you can't return it without the remote. Oh, and I shop @ Costco and pay attention to those prices, I highly doubt you paid twice as much as @ a Verizon retail store. Bottom line, if you want to act like a little kid, take your ball and go home. I'm sure Costco won't miss your returns.
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arsimckhoi

Oct 31, 2007, 7:49 AM
ah the safety of the internet
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wfine81

Oct 19, 2007, 2:13 PM
So your poor little phone just sits there and falls apart? Riiiiigggghhhttt, im sure I could point out blatent customer abuse on it, phones dont just stop working (well, unless they're Motorolas then you have a point).


Anyway Im sure its not the phones fault, and even if it was, the phone comes with a 1 year warranty through the manufacture.
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gozvzw

Oct 22, 2007, 6:48 PM
A one year warranty that VZW honors IF the phone was bought from a corp or indirect retailer not 3rd party retailers. If you are beyond your one year warranty they will usually replace it for $50.
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fspilot1971

Oct 24, 2007, 12:21 PM
That is what they did....but they absorbed the $50 fee.....I never asked for this so I guess I got lucky Smile
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gozvzw

Oct 30, 2007, 9:25 AM
So you were really pissed at Cosco for not replacing your phone but they did a warrenty replacement for you? Isn't that replacing your phone?
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yeahright

Oct 19, 2007, 2:16 PM
I am reading posts on everyone slamming this guy? Did you miss the part where he Paid $ for the extended protection. He paid for something up front to save him the headache later if his phones screwed up. He is not just trying to return them, He just wanted to use what he paid for to get them replaced.
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wfine81

Oct 19, 2007, 2:37 PM
It still doesnt add up to me, like he is omitting something.

Heres why....

If he had an "extended warranty" on the phones as he claims, why would they require the cases?

It sounds to me as he wanted to return everything, hence the reason for the cases.
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Lapdog

Oct 19, 2007, 2:41 PM
costco's policy has been (in the past, not sure about now) is you can return ANYTHING at ANYTIME and I was under the impression that this applied to the dealer that sells phones in COSCO...so that's my take on his story...
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wfine81

Oct 19, 2007, 2:52 PM
But it wouldnt apply to the contract at all, since its Verizon he is doing business with, and it should be Verizons return policy since its and agent in the cosco.
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yeahright

Oct 19, 2007, 4:18 PM
hmmm, but still no phones come with a case, so I dn't se how that would matter even if that was the case? Don't know, maybe we are missing something, But many agents sell their own protection, and some really kick ass(not this one obviously) (far better than asurian) so that is kinda of how i was reading(like he paid $100 extra for a car charger case and protection/insurance)
The premium agent I am with has the best protection in the industry by far imo
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yeahright

Oct 19, 2007, 4:22 PM
sorry, someone walked in and i sent this before reading it, this one will make more sense.

hmmm, but still no phones come with a case, so I don't see how that would matter even if that was the policy, wouldn't the case and phone be separate items? Don't know, maybe we are missing something, But many agents sell their own protection, and some really kick ass(not this one obviously) but some are better than asurian so that is kinda of how i was reading(he paid $100 extra for a car charger case and protection/insurance)
The premium agent I am with has the best protection in the industry
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3g-g-g-unit

Oct 22, 2007, 2:54 PM
Costco offers an "accessory bundle" with the phones they sell. This includes aftermarket car charger, carrying case, and earbud. They also offered a lifetime warranty on the phones. This was at no charge, it's not like this "gentleman" (read: prick) purchased an extended warranty. I also went shopping this week at Costco amd stopped by wireless. I looked at phones and didn't see a single piece of equipment, through Verizon or any of their other carriers, that came anywhere near being over 2x the price of online prices. Truthfully most I checked were cheaper than the carriers online prices as I compared them while I browsed.

I purchased a LCD TV a few years ago and returned it no questions asked. You could do the same, but guess what? They...
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hurley999

Oct 22, 2007, 7:57 PM
The ONLY difference between now and then was that back then we only offered mail in rebates for phone NOTHING was instant. Then again, our prices were ALL under a hundred bucks for phones and all they had to do was send in for the rest. Its funny he forgot to mention WE GAVE HIM HIS ACTIVATION FREE!
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fspilot1971

Oct 24, 2007, 12:29 PM
Sorry if I offended you in any way.....I should have known there would be Costco employees on here. But in all seriousness Costco fumbled the ball on this one.....judging by your reply, if you do work at Costco, I can now see why they treated me the way they did.....at least no one called me any names.....moral of the story, "Verizon store won't insult you or call you any names" Laughing

And yes.....I did pay more at the stand than I would have online.
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hurley999

Oct 22, 2007, 7:46 PM
I work for a Kiosk inside of Costco. Talk to a manager at Costco not for the kiosk. Let them know what you were told. Its not the Kiosk themselves who's bad for the company, its just some of the workers but you get that ANYWHERE you go. DO you even realize how much problems we fix for ther companies? Im not just talking about Verizon either!

Don't bash us the rest of us for something someone else did wrong. Also, the lifetime warranty thing was NEVER something offered. People used it asd a point of sale. For the most part those people just used it to get a sale but WE have to deal with the angry customer so think about who you are yelling at. We are NOT authorized to do the switch most the time and if we do and caught WE are held accounta...
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fspilot1971

Oct 24, 2007, 12:18 PM
Hold on a second......first off, yes I had forgotten....I got a $50 rebate (this was a year ago)....which the Verizon store online was also offering at the moment.

Second...I made it clear what Costco I had the problem with. Foster City, Ca.

Third...I talked to the Costco manager and he acted like a snought nosed kid who didn't care. If the Costco manager doesn't care what more can I do?
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WirelessAdvocates328

Apr 3, 2008, 9:49 AM
First off as you can see by my log in name, i work for wireless advocates which sells cell phones inside costco. I wanted to reply to this guys message because frankly, it sounds like he has the mental compacity of a third grader. Where can you buy a product and actually think you can return it without everything that came with it. I might go buy monopoly at walmart, which has a similar return policy, and try to return it with out the money or the board and see if they will take it back. Come on deuche nugget, are you literally that stupid. I'm sorry you broke your case but what fault is that of costcos or wireless advocates. Take better care of the things you buy and maybe you won't have this problem. And if you were smart, then you...
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BROWN27

Apr 3, 2008, 10:21 AM
Well thanks for creating a user name today and bringing up an old ass thread that noone cares about! Rolling Eyes
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hurley999

Oct 22, 2007, 8:00 PM
But complaining about everything else possible. You might have paid extra for everything outright but you forgot to mention that we gave you your activation fee back. You also forgot to mention that after the mail in rebates your phone cost just as much as it would have at the Verizon store.
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silentriot

Oct 22, 2007, 9:47 PM
Except that ya didn't. Every time I've talked to someone who picked up phones at Costco it's started out with "Costco didn't give me my activation fees." and ended with "Well I guess I'll try my luck with Costco"
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hurley999

Oct 22, 2007, 10:05 PM
Well then thats your fault cuz its your responsibility to submit it. We put the paperwork together and give you the copy of the receipt. All you need to do is get a stamp and put it in the mail. If you want we can feed you guys too Rolling Eyes
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silentriot

Oct 30, 2007, 11:03 PM
I'm in CS at VZW and around Christmas this is the only call I get. "I bought my phones at Costco and they haven't given me my rebate!"
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warrior9783

Nov 1, 2007, 8:51 PM
come to Circuit City... in my district, we're waiving activation fees. No rebate form needed, automatically added as a feature code at Point of Sale. CC's all over SC Very Happy
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silentriot

Nov 1, 2007, 11:17 PM
Isn't CC Direct?
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dudechewy

Apr 13, 2008, 5:22 AM
why do people go to a bjs or cc verizon store and complain about the service they got.......go to a corp store....
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llama

Apr 13, 2008, 10:10 AM
CC and BJ's kiosks ARE Corporate locations.
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