Let's hear your "Idiot customer of the day" stories!
I had a customer from RI come in yesterday to complain because his Razr wasn't working. So as I usually do, I removed the battery and saw the DARK red tab. So I said "Here's your problem: you got your phone wet" "No I didn't" "umm...yes you did...see this here. This is the.." "Nope. never got it wet. your wrong. The phone is junk." "Ok sir. Do you understand what this red tab is and why it is here" "Doesn't matter....the phone is junk...I didn't get it wet...and I want a new one..." By this point, I just wanted to junk over the counter and shove the phone down his throat, however, being the professional I am, i kept my cool. Oh yeah..of course he didn't have insurance...he said "No i don't, all insurances (exactly what he said) are scams...
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Ok I got a good one similar to the one above... So this customer comes into me and says "I took my phone off the charger this morning and it wont work?"...So I asked her if she had the phone and if I could look at it...So she was like "Yea here"..So its a Moto 325i so first thing I do is pull the battery off...Both stickers were pink and of course I know it had been wet...The best part is it was still dripping water when i pulled the battery off...I mean do these people think we are stupid...The screens were all fogged up with moisture and the phone was still SOAKED...So I told the lady it had been wet and she was like "I dont know how it was on the charger all night then this morning when I took it off it just didnt work" So please people d...
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At this point, I tell them to go to the Tech at the company store and see if he can take it apart to "prove" that there is no water damage.
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I had a customer yesterday that came in and he wanted to cancel a fifth line on his family share plan...so i looked up his account and i told him that the line was not out of contract until 4/08 so he started getting smart with me...then i realized that it was an onstar number. so i asked his well do you still have the onstar car and he said no. why would you sign a two year contract if you were not planning on keeping the car. and he said that it was just an add on and that he didnt sign a contract. so at this point he was irratating me so i put him on the phone with the onstar department because its not like i could help him anyways. The onstar lady told him the same thing i did. so he started yelling at her and wanting to know when all of...
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Probably to late to say this, but OnStar lines are not supposed to have contracts unless they were originally started as a cell phone line with equipment.
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ya contract cannot be put on an onstar line should be waived automatically due to our error!
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I had a lady come in with a similar story. Revealing the red water detectore she gave the usually, "it's never been near water" story. I then pull out the sim card and show her the water under the sim card. 🙄
At least she bought a phone rather than yelling at me.
At least she bought a phone rather than yelling at me.
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She probably dropped it in the toilet and you had your hands all over it 😳
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You could always have them put the phone in the fridge, I mean, that is a make-do solution, that works about 50% of the time, haha. Plus, if you have them call into C.S., they can actually get a replacement phone @ 1 yr pricing.
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VZW Guru said:...
I had a customer from RI come in yesterday to complain because his Razr wasn't working. So as I usually do, I removed the battery and saw the DARK red tab. So I said "Here's your problem: you got your phone wet" "No I didn't" "umm...yes you did...see this here. This is the.." "Nope. never got it wet. your wrong. The phone is junk." "Ok sir. Do you understand what this red tab is and why it is here" "Doesn't matter....the phone is junk...I didn't get it wet...and I want a new one..." By this point, I just wanted to junk over the counter and shove the phone down his throat, however, being the professional I am, i kept my cool. Oh yeah..of course he didn't have insurance...he said "No i don't, all insuranc
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Might be OT for this thread but my last phone never got wet and the little dot turned pink.
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Yeah I learned that the hard way so thats why now when i get a new phone i immediately tape over the red dot both on the phone and on the battery. That saved me cause I drop my phone in a puddle and it totally submerged in water but yet the red indicator stayed dry,
well of course my phone was having problems with dialing out so i took it in and they gave me a new phone with no insurance..
well of course my phone was having problems with dialing out so i took it in and they gave me a new phone with no insurance..
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Wow thats a sweet idea..
I just took a phone a customer left here when they upgraded and tried this trick, and it worked pretty well.
Most tech's will still be able to tell if the phones been wet, but i'm still gonna tape my phone from now on 😁
I just took a phone a customer left here when they upgraded and tried this trick, and it worked pretty well.
Most tech's will still be able to tell if the phones been wet, but i'm still gonna tape my phone from now on 😁
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I had to set up a voice mail for a Harry McNutt. 70+ year old man who opted for the name greeting instead of the personal greeting. I dialed his phone, waited for prompts, and then handed him the phone at the time he's suppose to say his name....I guess when you have a bunch of people in line, a couple of CSR's nudging you from behind the counter, and trying to stay professional...it can be pretty funny.
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Do you have the welcome guide? It helps to have those things open when demonstrating Voice Mail. Kind of like a even if you don't get it now, you can try the instructions on your own later and you'll get it.
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95% of customers can do it themselves or use the Welcome Guide. However, he was over 70 and insisted on setting it up for him. Thanks for the heads up though
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The point was his name, Harry McNut, not the welcome guide. Look outside the box, or your training.
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I had a customer call in extremely upset because her service was still suspended. She made a payment yesterday, but we still had not restored her svc. I checked and her svc was restored. I asked what kind of error message she was getting, she said she flips it open and the screen was just black. I told her to turn it on. She started fussing that we should've turned it back on. She was still upset until I convinced her we could not physically turn her phone on or off. Then she started mumbling and hungup.
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Every time i go into a verizon store the reps all look like dorks, and the puzzling thing is they don't know sh*t about phones 😳 😳
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I wouldn't doubt it. But let me ask. Do you know if you were at a Verizon Wireless Authorized Retailer store or a Verizon wireless corporate store? Because corporate stores have a specific dress code and authorized retailer stores do not. Many people that have poor experiences in Verizon stores do not realize that it is an authorized retailer store and that it is owned by an individual, not Verizon Wireless.
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read the title again.. uninformed and uniformed are very different things.
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I work for Vz, and sometimes I do get questions I don't know the answers for... Just yesterday I've had a guy who asked about the difference between 3gp and 3g2... And when I couldn't answer (I mean I know where to look for the answer) he was like pfff, You don't know anything, do you? 🙄
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3gp is Third Generation Platform for mobile video and is based on the MP4 format - the format Apple uses for video on the iPod. Chances are the guy heard some piece of a conversation in and AT&T store about the iPhone and then ran over to a VZW store to ask the question. If he's that intent on watching a movie or TV show on a 2 inch screen... well, what can I say?
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I disagree with this completely! I know most indirect stores give experiences like this but in our town people come to our store over the direct store. They may have a dress code but they still dont know anything! And we do have a dress code just cause we dont have to wear a black polo shirt everyday! I would put one of my reps up against a corporate rep anyday!
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Completely true Guru, the majority of bad experiences I hear of are from the no-good indirect retailers, or some kind of 3rd party vendor.
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Was that supposed to be the idiot of the day post? Congratulations, you succeeded.
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🤣 🤣
One of my favorites was " My phone can't be wet. I was in Fla. There's no water there!" Funny thing was it was the middle of hurrican season there when this happened!
One of my favorites was " My phone can't be wet. I was in Fla. There's no water there!" Funny thing was it was the middle of hurrican season there when this happened!
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So I get this call from an obviously older lady saying that she cant make any phone calls. I ask her what happens when she opens the flip and she said nothing, the screen is blank. I talk to her a few minutes, have her try to power the phone on, and eventually ask, "when is the last time you charged your phone?" Long pause, You mean you have to charge these things?
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Why would she have to be older to be stuped? I am 71 and I don't think I am stuped.
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Regarding the ... "you got your phone wet, can't help you red dot"... that thing is a scam in and of itself. I had a razor WHICH I NEVER GOT WET and the sticker turned red, after which all the Verizon store would do is insist I got the phone wet, sorry, no help here...get a new phone. It is frustrating when you've carried the phone since it came out of the box and know you never dropped it in water or ran it in water or got it wet in any way and they suddenly refuse you service and make you out to be a liar. Obviously, those stickers have some problems and apparently turn due to humidity or other reasons than exposure to water.
It's BS!!!
They told me they could not put the new software on my phone and that it was water damaged (o...
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It's BS!!!
They told me they could not put the new software on my phone and that it was water damaged (o...
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I had an issue similar to yours, I'd never gotten my razr wet and about halfway through my first year the screen started leaking LCD juice from one side.
I know it wasn't water because it never went away and you could also tell that it was semi gelatinous in nature by pressing the screen lightly. Oh and I also never got it wet.
And when the VZW tech took off the battery cover my little red dot was like half pinkish, and she says I can't do anything. I said but the fact that its leaking LCD juice is obviously a mfg defect, to which she replies it got wet, you're a bad person, leave.
So fast forward about four months (apr 07 to early sept 07). ****ty V3m finally dies after only 16 months the screen is either all white or scrambled, s...
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I know it wasn't water because it never went away and you could also tell that it was semi gelatinous in nature by pressing the screen lightly. Oh and I also never got it wet.
And when the VZW tech took off the battery cover my little red dot was like half pinkish, and she says I can't do anything. I said but the fact that its leaking LCD juice is obviously a mfg defect, to which she replies it got wet, you're a bad person, leave.
So fast forward about four months (apr 07 to early sept 07). ****ty V3m finally dies after only 16 months the screen is either all white or scrambled, s...
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Has anyone ever had a customer come into the store and hand you their phone and when you take it apart you can tell it's wet. You ask the customer what happened and they say..Well I just dropped it in the toilet. And I think to myself..Why did you just hand me your phone dude..
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Several years ago, (2002ish) Customer somes in with a 826o in a ziploc bag, says the "dog ate it", I take it out, the phone has a few chew teeth marks on it but nothing too bad, I again ask the customer what is wrong with it since it doesnt look too bad, he gain tells me the dog ate it, turns out the dog (a mastif) actually ate it, and he found it in his yard, yeah, he pooped it out.
I zipped the bag shut and handed it back to him, and told him "too bad, so sad".
I zipped the bag shut and handed it back to him, and told him "too bad, so sad".
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wfine81 said:
Several years ago, (2002ish) Customer somes in with a 826o in a ziploc bag, says the "dog ate it", I take it out, the phone has a few chew teeth marks on it but nothing too bad, I again ask the customer what is wrong with it since it doesnt look too bad, he gain tells me the dog ate it, turns out the dog (a mastif) actually ate it, and he found it in his yard, yeah, he pooped it out.
I zipped the bag shut and handed it back to him, and told him "too bad, so sad".
Somewhere out there, is one very cornholed mastiff who will never ever eat a cellphone again. Can you imagine having to pass that thing? 😁
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wfine81 said:
Several years ago, (2002ish) Customer somes in with a 826o in a ziploc bag, says the "dog ate it", I take it out, the phone has a few chew teeth marks on it but nothing too bad, I again ask the customer what is wrong with it since it doesnt look too bad, he gain tells me the dog ate it, turns out the dog (a mastif) actually ate it, and he found it in his yard, yeah, he pooped it out.
I zipped the bag shut and handed it back to him, and told him "too bad, so sad".
Where is the part about immediatly washing your hands?
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It's a shame it wouldn't ring when it was inside the dog's stomach. Maybe a G'zOne would?
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One of my friends took a call from some guy whose dog had eaten and "passed" his phone. He wanted a new phone, for free. Of course, we wouldn't exchange it. The thing was, he actually qualified in the upgrade program for a phone for 19.99 with a $20 rebate on it. He just didn't believe he should pay ANYTHING for a new phone, even if he was going to get his money back. It ended up recorded, escalating to my supervisor, and played back for anyone who wanted to listen to it.
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For once the guy was right when he said the phone was a piece of crap!
Gregg Hill
Gregg Hill
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I'm sorry but these people really have to be stupid!
If I had a dog eat and pass my phone I sure as heck would not be bringing it into the store. I would scoop the poop and hit ebay for a new one.
If I had a dog eat and pass my phone I sure as heck would not be bringing it into the store. I would scoop the poop and hit ebay for a new one.
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i had a 75 year old lady come in a while ago asking to pick up her refrigerator that she sent in for repair and i had to spend prob about 30-45 min arguing with her telling her that we were verizon wireless and had nothing to do with refrigerators and she left trying to yell with her old voice that she will never bring us things to be repaired again...
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lol the stories are funnnny as hell.....all i gotta say is that i had a customer that wanted to add a line for her dog....yes her dog who was in some prize winning dog 😳 ......and when it comes to a phone being wet...........ADDD A LINE.....lol hahaha 😁 thats what i do 🤤
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crzyman1 said:
i had a 75 year old lady come in a while ago asking to pick up her refrigerator that she sent in for repair and i had to spend prob about 30-45 min arguing with her telling her that we were verizon wireless and had nothing to do with refrigerators and she left trying to yell with her old voice that she will never bring us things to be repaired again...
I work in a T-Mobile call center for technical support, and I had a customer call up and swear up and down that she'd called her Verizon landline call center. She thought I was playing jokes on her and started calling me all kinds of wierd names.
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Ha ha ha...
This is a good one..
My idiot customer story of the day is a customer called to day they were suffering from Poor reception..
I laughed and said SUCKER... We got you under contact.. Don't need to provide good service or good customer service.. What.. you going to switch to ATT... Ha ha ha..
Oooooooppppppssss.s. They switched on the spot.. their loss.. We are VZW... Ha Ha Ha ha Ha..
This is a good one..
My idiot customer story of the day is a customer called to day they were suffering from Poor reception..
I laughed and said SUCKER... We got you under contact.. Don't need to provide good service or good customer service.. What.. you going to switch to ATT... Ha ha ha..
Oooooooppppppssss.s. They switched on the spot.. their loss.. We are VZW... Ha Ha Ha ha Ha..
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I was taking escalated escalations and this guy calls in going on and on about his bill and how he didn't go over his minutes. I assured him that he had indeed, and that it had been happening for the last 6 months. After about 40 minutes he asked why we don't text him when he's close. I said, "Well sir, it's not our responsibility to let you know when you're over your minutes."
He said, "Well then transfer me to the person who IS responsible for my minutes!"
I said, "Sure! Can I get you to hang on for a minute?"
He gave me permission.
I put him on hold dialed his cell phone number and hit transfer.
I went on my break and when I came back I called him back. He said, "Ok I get it. Change my plan."
He said, "Well then transfer me to the person who IS responsible for my minutes!"
I said, "Sure! Can I get you to hang on for a minute?"
He gave me permission.
I put him on hold dialed his cell phone number and hit transfer.
I went on my break and when I came back I called him back. He said, "Ok I get it. Change my plan."
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i work for sprint customer service in spanish, and we always have to explain billing, so customers always ask what are data charges, and when you explain are internet charges, they always said "how can you charge me internet if i dont have computer" 😳
sorry for my bad english
sorry for my bad english
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i work in a call center where is cingular, sprint and quest, and all have two different lines span and english
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Ha ha ha well as my Display Name states, I work for Sprint. The call volume is pretty slow so I'm up here on Phonescoop. I'm dying of laughter one this thread 😁
Well, it aint THAT funny but just wanted to add that I got a customer this morning, who received a flyer and she goes: "ooooh ye ye ye im looking for one of Sprits (She said SPRITS) Blueberry phones with the chirp 😁 "
ha ha i laughed just cuz she said Blueberry instead of the Blackberry. ha ha i dunno, i just found that funny, and i couldnt help laughing so she hung up 😛
Well, it aint THAT funny but just wanted to add that I got a customer this morning, who received a flyer and she goes: "ooooh ye ye ye im looking for one of Sprits (She said SPRITS) Blueberry phones with the chirp 😁 "
ha ha i laughed just cuz she said Blueberry instead of the Blackberry. ha ha i dunno, i just found that funny, and i couldnt help laughing so she hung up 😛
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well this woman called in today sayin her daughter broke her razor in two pieces. i advised her that luckily her daughter had insurance so she can get an insurance replacement for fifty bucks rather than having to pay full retail value to replace it.
she goes "okay i'll go to the store tonight to pick it up"
i go "sorry, you need to call the insurance company to file a claim"
and she goes "okay, i'll call first, then i'll go to the store to pick it up"
(she was one of the types that wouldn't let me get one word in before she interrupted me again).
so i go, "once the claim is approved, asurion will send out your replacement overnight shipping as long as the phone is in stock."
then she told me, "no, i'll go to the store an...
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she goes "okay i'll go to the store tonight to pick it up"
i go "sorry, you need to call the insurance company to file a claim"
and she goes "okay, i'll call first, then i'll go to the store to pick it up"
(she was one of the types that wouldn't let me get one word in before she interrupted me again).
so i go, "once the claim is approved, asurion will send out your replacement overnight shipping as long as the phone is in stock."
then she told me, "no, i'll go to the store an...
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I heard a story once of a woman who had called in about her phone being broken. When she picked it up, she realized it had been sitting on a mirror, and only LOOKED broken.
She was terribly embarrassed, though, as I would be, lol!
She was terribly embarrassed, though, as I would be, lol!
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Phone comes in with a bright green charge port...won't power on. Upgraded phone.
Customer, "Now, I know the 'official' answer is that you can't get the phonebook off the phone. But ask your tech again and see what they can 'really' do. After all, I have 4 lines and pay you 300 bucks a month."
Me, "Oh, well. Since you put it that way...that changes everything. Sure we can now override the fried circuits and get your phonebook. Of course if you just had one line and paid 40 bucks a month, we would not have that ability...(of course this is what I was THINKING...LOL)"
Customer, "Now, I know the 'official' answer is that you can't get the phonebook off the phone. But ask your tech again and see what they can 'really' do. After all, I have 4 lines and pay you 300 bucks a month."
Me, "Oh, well. Since you put it that way...that changes everything. Sure we can now override the fried circuits and get your phonebook. Of course if you just had one line and paid 40 bucks a month, we would not have that ability...(of course this is what I was THINKING...LOL)"
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Posted a good one a couple days ago in ShopTalk...
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »
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This is by far the funnest thing to explain to elderly people.
Just had a 65 year old man upgrade and I told him about bluetooth. He said he laughs at all the wierd people walking around talking to himself and didnt want any part of it.
I then took my bluetooth and paired it with his phone, allowed him to make a call, and he was like WOW I can use this and not have to hold my phone up to my ear?!?!?!?!
"Yes, that is what I spent the last 10 min explaining to you."
Ok ill take one.... Great Mr customer, let me pair it to your phone and youll be all set, jsut make sure you charge it fully for the first time.
Today he came in and was like what button do I push to answer this thing when its in my ear??
Well sir, there are 3 bu...
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Just had a 65 year old man upgrade and I told him about bluetooth. He said he laughs at all the wierd people walking around talking to himself and didnt want any part of it.
I then took my bluetooth and paired it with his phone, allowed him to make a call, and he was like WOW I can use this and not have to hold my phone up to my ear?!?!?!?!
"Yes, that is what I spent the last 10 min explaining to you."
Ok ill take one.... Great Mr customer, let me pair it to your phone and youll be all set, jsut make sure you charge it fully for the first time.
Today he came in and was like what button do I push to answer this thing when its in my ear??
Well sir, there are 3 bu...
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Yeah, I hate trying to explain how to send a picture message to an old person, because they just keep that blank stare on their face, no matter what you say.
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Ive found the easiest way is to actually show them, but with picture pessaging I dont get much luck... They cant remember what buttons to press and dont understand what a soft key is... they just know how to answer the phone.
Also I told this old guy bluetooth is so easy a caveman can use it and he replied.
"you sir are rude"
Also I told this old guy bluetooth is so easy a caveman can use it and he replied.
"you sir are rude"
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Lol.
Try explaining Navigator to a 90 year old! Been there, not a pleasant thing.
Try explaining Navigator to a 90 year old! Been there, not a pleasant thing.
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wfine81 said:
Lol.
Try explaining Navigator to a 90 year old! Been there, not a pleasant thing.
If they're over 65 I dont even bother with the Nav or vcast. Its the coupe or something simple they can understand. I get alot of "Does it cost me to use my camera?" Depending on the customer I sometimes say "Yeah, 25 cents"
Old people...
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CrazyMoFo76 said:wfine81 said:
Lol.
Try explaining Navigator to a 90 year old! Been there, not a pleasant thing.
If they're over 65 I dont even bother with the Nav or vcast. Its the coupe or something simple they can understand. I get alot of "Does it cost me to use my camera?" Depending on the customer I sometimes say "Yeah, 25 cents"
Old people...
Those "old people" dod something not many young people could never do today without high anxiety.......They lived without pocket phone capability for years and actually survived......Imagine that? I'll bet you can't..I'll bet you will turn around and go home if you forget your phone on the way to a movie or 7-11....
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So Im working is Las Vegas... I have a customer come in and wants to buy prepaid service... Great, let me set you up
I explain everything to her, she agrees but doesnt understand why she has to pay for a phone. She finally grasps the concept that shes not signing a contract and agrees to pay 110 dollars for a decent phone..
I activate everything and go to add the minutes and it says they are backed up and it could take 24 hours to process the add.
She then curses at me and tells me I just ripped her off, repeating the F word multiple times. (I love these kind of customers because it gives me something to laugh about for the rest of the day). So I laugh right to her face and say shes overreacting and put her on with customer care to...
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I explain everything to her, she agrees but doesnt understand why she has to pay for a phone. She finally grasps the concept that shes not signing a contract and agrees to pay 110 dollars for a decent phone..
I activate everything and go to add the minutes and it says they are backed up and it could take 24 hours to process the add.
She then curses at me and tells me I just ripped her off, repeating the F word multiple times. (I love these kind of customers because it gives me something to laugh about for the rest of the day). So I laugh right to her face and say shes overreacting and put her on with customer care to...
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hopefully your wife won't be cruising through phonescoop and see that post wfine lol
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Some lady came in the store yelling at me because her phone got disconnected...
When I asked her if she knew why she said because she hadn't paid her bill... 🤨
She then starts yelling at me because she said she was passed due for only three days and they shouldn't of disconnected her phone... again 🤨
I told her that she needed to pay her bill in order for the line to be re-connected...she called me an asshole and left the store..
Customers: PAY YOUR STUPID BILL ONTIME
When I asked her if she knew why she said because she hadn't paid her bill... 🤨
She then starts yelling at me because she said she was passed due for only three days and they shouldn't of disconnected her phone... again 🤨
I told her that she needed to pay her bill in order for the line to be re-connected...she called me an asshole and left the store..
Customers: PAY YOUR STUPID BILL ONTIME
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Haha, the old, "I didn't pay my bill, but I should still get the red carpet treatment," customer huh? Haha, love em.
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Ha ha I got this lady wanting a Blueberry phone ha ha. She thought I was "Stupid and didnt know anything about our products" 🤣
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Don't laugh. It's a catchy name, and some manufacturer might pick it!
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I get alot of "Well, I didnt get my bill" to this fun response I usually go with the same answers. "I see you got and paid your previous bills and paid them..did you recently move?" They always say no so I tell them that maybe their postman has it out for them...
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Customer called in and wanted to know what his usage was. Since it was on the start of his new bill cycle it hadn't updated and was still showing the previous month's usage. I told him we couldn't view how many minutes he'd used and he could use #min in the future. He proceeded to yell at me and tell me I was wrong. Then he told me I didn't know how the system works, but he would because he's called in 7 freaking times in the last week. I invited him to come look at my computer screen, but he didn't want to do that. Advised him to dial #min but he said that didn't update fast enough.
Dear people, #MIN is an ESTIMATE, it is not exact. Use it as an estimate. Don't tell us we don't know our system. There is a 99% probability that the stupid...
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Dear people, #MIN is an ESTIMATE, it is not exact. Use it as an estimate. Don't tell us we don't know our system. There is a 99% probability that the stupid...
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Sad thing is I have experience every one of these stories. ^^
Pants Pissers are the best... This phone is a piece of $$$$. It won't make calls. *Holds power button* What did you do???? I turned the phone on! Well I had it on the charger all night why doesnt it work!
I get the bluebery sayings and the blacktooth headsets. The only blacktooth we have is the one in your mouth you redneck.
Wet phones dripping with water.. I've never gotten this phone wet.
Its our house phone and never leaves the house, there is no way it got wet. You don't have water in your house sir?
My fav is my kid would never.. (insert problem here) go over the minutes, text message, download games ringtones, get phone wet.
I had a family come in...
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Pants Pissers are the best... This phone is a piece of $$$$. It won't make calls. *Holds power button* What did you do???? I turned the phone on! Well I had it on the charger all night why doesnt it work!
I get the bluebery sayings and the blacktooth headsets. The only blacktooth we have is the one in your mouth you redneck.
Wet phones dripping with water.. I've never gotten this phone wet.
Its our house phone and never leaves the house, there is no way it got wet. You don't have water in your house sir?
My fav is my kid would never.. (insert problem here) go over the minutes, text message, download games ringtones, get phone wet.
I had a family come in...
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Me: "Although I don't have access to make this change, Customer Service would be happy to do this for you at 1-800-922-0204."
Them: "Are they open 24 hours?"
Me: "They're available for the next 3 1/2 hours."
Them: "Is that pacific time or...?"
Them: "Are they open 24 hours?"
Me: "They're available for the next 3 1/2 hours."
Them: "Is that pacific time or...?"
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