I ordered by calling 188-88helio. I told them I wanted to set up new service and they took it from there. I just got an email that said the following:
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.


Subject
Member Help

Discussion Thread
Response (Trisha G) 07/22/2008 04:41 PM
Dear Axxxxx Xxxxxx,

Thank you for contacting Helio. I do apologize for the trouble you are experiencing. I have escalated this issue to our supervisors and they will look into what is going on with your order. At this time I show it is still processing. You should hear back from them within 72 hours. If you do not here back please contact us with ticket number ######-###### and we will be happy to look at the status of this. If you need further assistance, please do not hesitate to call us at 888-88-HELIO. You can reach us Monday through Friday 6am-9pm PST and Saturday and Sunday from 6am-8pm PST.

Regards,

Trisha G
Helio Member Care
www.helio.com

This is in response to an email i sent them on the 16th and they confirmed the email with this response:

Thank you for contacting Helio!

We received your e-mail and will get back with you within 24 hours.

In the meantime, we encourage you to review our 'support' page at www.helio.com. You'll find lots of information about Helio as well as many answers to your questions.

You can also check out your personal account information by logging in to My Account at http://www.helio.com and clicking on the My Account link in the upper right hand corner.

Talk to you soon!

SO,
I am going to give them until friday afternoon to get ahold of me and discuss this order with me. If they have not called or anything I am going to call them.

I do thank you for your concern though.