Where did you order the phones from then? I dont quite understand that fact that you have been waiting so long for your order to come in and yet cant cancel on something you haven't gotten in the first pace.

Helio is ESN based they can't complete the activation without the phone, therefor if they haven't received the phone, all they need to do is hit cancel on their keyboard. I'm guessing its them not wanting to lose a customer/activation, but they have to know when to let go, and that should have been at the 7 day mark. If you cant get a phone at the seven day mark, you should let the customer go.

Its not fair for you. Customer is king.