No I did not order them from helio.com. I couldnt because I set up a family plan. Today is monday the 21st and we ordered the phones 11 days ago and have yet to get a tracking number. I called and they said to just wait...again. I am trying to get them some how some way but have had no luck. If there is a way to get the order cancelled and for me to get the phones free of charge (because thats what I payed when i got them for setting up a new contract) then i would do it. But they said I couldnt go to the nearest store and get them because they cant just cancel the order. I hope i get them soon!