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Heat on backorder

by karma.hasana13    Jul 18, 2008, 3:23 PM

I am new to helio. I set up service for an all in family plan for 4 lines at 1000minutes a month. I got all heat devices. The credit check was fine and I was all set. The devices were free and there was no up front activation fee and there were no taxes or nothing. All was great. Until we didnt receive a tracking number. We set the service up on July 10th. We were told with the free ups shipping that the phones should arrive wednesday or thrusday and to keep our eye out online for the tracking number. Well we did and it is now friday and no tracking number. So after about 30 calls to the 188 number and getting abou 25 of the 30 people who clearly didnt speak much english, we reached the service department so they could track down our order. Well he then tells me that the heat device is rather popular and that its on backorder and i just have to wait for them to come. I asked him if he could tell me when they might arrive and he had no clue but that i am simply supposed to wait for the tracking number and they have no way to notify me when it will come. SO I have to wait and just sit around to see if and when they show up!!! So I then went to invicta wireless which is an authorized helio web dealer and they said that they were getting 5 more devices in on monday but only had 1 in stock. So I figure they are getting theirs shipped to them from somewhere then I should be too. So I am giving Helio until tuesday morning and looking for the tracking number.If its not there I am going to call again... Evil or Very Mad


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