Ocean is just a peice of trash, I had so many complaints about almost every Ocean. Heat is not a good phone either. The drift was alright, and the Fin is good, except the battery life for me last 2 hours, and that was after letting the battery die down and recharging it fully. I have never been able to replace my kickflip with a phone I have liked.

ANd it is true, if you tell customer service you are going to cancel they will credit you on your bill so many ways just to keep you because they have been signing up so many non paying customers that they are dying slowly.