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Warranty Non Existant

by wheelsnkeels    Nov 21, 2007, 1:31 PM

Helios so called warranty on the Ocean does not exist. I have spoken with 4 individuals and the company policy is that all defects are user damage. No attempt is made to send a replacement (as stated on their website) while determining if the unit has a manufacturing defect. Mine opened in both directions and jammed. An internal component or spring seems to have broken. they do not offer to even have it returned to be inspected. They also do not offer any supervisor or manage to speak to I have never seen such poor customer service.

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