It's not the upgrade that bothers me. It's the incompetent billing and support. For two months in a row now this has been happening. And, I have had contracts with Sprint, Cingular, and the old ATT and never once had this problem. I believe its attributed to the cash flow problems that HELIO is currently having.

I work in sales and I am constantly on the road. The last thing I need is for a company to be putting unauthorized charges on my debit card when I rely on that card for road expenses.

And as far as the upgrade goes, customer service told me that I had been eligible for at least two months now, but no one bothered to notify me.

They have gone from being customer service oriented to being antagonistic to their customers. They are not worth the trouble.