My Helio story (and some possible explanations).
I made the mistake of buying a contract with them through a retail store. The salesperson and the Helio rep both misinformed me of the contract details. They both thought that Helio had free mobile to mobile minutes, and they said the phone came with a small memory card to get us started.
This hurt me in three ways.
1- I was buying two phones (Both phones were Drifts) and contracts (Helio doesn't piggy-back phones). The phones were for my wife and I.
2- Helio DOES NOT have free mobile-to-mobile minutes. (90% of our calls are to each other, you can see where that would be bad for us.)
3- The phones DO NOT come with a memory card (at least not from that distributor).
We were also told that our account was to be invoiced by...
(continues)
This hurt me in three ways.
1- I was buying two phones (Both phones were Drifts) and contracts (Helio doesn't piggy-back phones). The phones were for my wife and I.
2- Helio DOES NOT have free mobile-to-mobile minutes. (90% of our calls are to each other, you can see where that would be bad for us.)
3- The phones DO NOT come with a memory card (at least not from that distributor).
We were also told that our account was to be invoiced by...
(continues)
...
Oh Hell!! I said G3 up there. Before you post and call me an idiot, I know it's 3G.
😛
😛
...
you are correct in alot of things.. mostly, you should have gone to a dealer, not wherever you went. i cant believe they told you you were getting mobile to mobile, and a memory card. they should have known all of that. i admire the fact that you have had such a bad experience with them, and yet you still say that they are not a bad company.
from what i know about helio, (im a dealer and ive gone through the cancellation process before)is they will keep your activation fees, and pro-rate the minuets and data you used. they might refund the calls to your wife... if you really stress the fact that you were miss informed about the mobile to mobile. also, call again and if you get a cs rep say that they will give you a full refund then go with...
(continues)
from what i know about helio, (im a dealer and ive gone through the cancellation process before)is they will keep your activation fees, and pro-rate the minuets and data you used. they might refund the calls to your wife... if you really stress the fact that you were miss informed about the mobile to mobile. also, call again and if you get a cs rep say that they will give you a full refund then go with...
(continues)
...
