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Amp'd Mobile

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Amp'd has serious billing problems

bsf

Nov 26, 2006, 12:03 PM
I want to start by saying the worst part of this is that the Amp'd service is really good. Unlimited Nationwide Verizon Service for 115.00 per month can't beat.

Having said that, I have received two bills now that have included double billing and pages upon pages of calls, text messages and data transfers which I did not make. I have called Amp'd numerous times and it is impossible to get a supervisor on the line. I have tried their online chat which was equally frustrating.

Customer Service is unprofessional and rude, too the point of one rep who could not stop hic uping on the line while I was speaking to her.

I have been told that the text messages and calls could not have been made unless they came from my handset. However, ...
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bsf

Dec 20, 2006, 9:08 PM
Amp'd made it right and credited the account. Admitted the problem. Smile
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