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Wow at the Wait Times!!!

gtjud

Apr 30, 2007, 7:52 PM
I have recently been expiriencing the biggest hassle trying to call into the call center because my password that I had used many times before to login to the website was not working. I wasted 25 minutes Fri 4/27/07 to get to a rep that told me "the systems were down and that I need to call back tomorrow." So I did try I spent 45 minutes on the line waiting for a rep without ever making to one, I had to abadon the call due to failing battery. So I sent an email to their tech support for the website when I imediately got a repsonse that they would get back to me within 24 hours (I have yet to receive that response to date). So I called back again on Sun. spent another 25 minutes on the phone waiting to never get a rep again as I had to go to ...
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Yean

May 2, 2007, 11:56 PM
Get a new carrier
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DoubleDuce4u

May 3, 2007, 1:45 PM
AMPD mobile customer service is non existent period. If you get online on their chat you will wait in queue for hours never to move up. I you walk away from your computer for one minute and they get to you after 20+ hours, they disconnect immediately. Their 800 number is the same, be prepared to wait on hold for over 20+ hours. Their email system is worthless as it always says they will get back within 24 hours. I've been waiting well over two months to get info from them.

Their rates are the best, but if you ned anything or have a technical problem forget it. If I can ever get my rebate back from them, I will try TrackPhone next.

And I am open for suggestions on a Prepaid phone.
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Yean

May 3, 2007, 10:59 PM
Boost's and Virgin's pre paid customer care is fairly good. Look into Boost, and see if Boost's unlimited plan will be offered in your area if you're not wanting a contract. Boost's unlimited plan pricing may vary in different areas, Boost will be using Sprint's CDMA network, not iDen.
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