Tracfone does all the Safelink support for Safelink phones. I filled out a tech support ticket asking if i could upgrade my phone. I was told yes but it has to be a Tracfone. Then i registered an account @Tracfone because that's what tech support told me to do. After completing all of the steps i noticed the next day none of my minutes and service days were transfered to my new phone. I signed into my Tracfone account and i noticed it displayed your "phone needs updates". After completing the updates i noticed i arrived at a "buy it now" page just hit cancel. My phone now had the minutes and service days on the new phone. I had emailed support and asked prior to switching to another Tracfone would i receive my minutes next month. They ne... (continues)
Yeah I fell your pain. I got a phone from them as well...For the first month of service I was constantly being called by someone else cause apparently it was this other persons number, Then I call them cause whenever I call a friend of mines or family it constantly shows up as "restricted" or "private" when I called their technical support I was told that the issue cannot be fixed because I didn't have enough signal strength or bars, or was out of the coverage area.
I am going to cancel my account with them and go with Assurance Wireless.