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Tracfone NIGHTARE. Is there anyone who can help?

Prdmex

Feb 10, 2010, 1:28 AM
So my boyfriend lost his Tracfone last...march or april...(he's in jail right now)

In January I got him a new phone and tried to transfer the old number to the new phone, because he really has his heart set on keeping his phone number. (I had not activated this phone yet or anything before having the man transferring it.) Something went wrong I guess because I was never able to make a call.

After a few days, I called again was sent a new sim card. When I got the sim card I called them to activate it (making it clear I wanted to keep the original account's phone number, and she told me it would be the same) and after an hour the phone worked, but with a completey DIFFERENT phone number.

So once AGAIN I called for assistance and after...
(continues)
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Menno

Feb 16, 2010, 11:11 PM
if you don't keep paying for the phone, there is no way to keep the number.

That being said.. expecting any customer service from trafone is expecting too much,
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