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Tracfone destroyed my account in one phone call...


Oct 14, 2009, 9:24 PM
This evening, I have had absolutely the worst customer service that I have ever, ever experienced from any company whatsoever out of Tracfone. If, after reading this you choose to activate with this company, well, I would just wonder why.

A week ago I activated a Motorola W376g. After four days, the phone failed. It wouldn’t turn on at all. On Saturday, I called Tracfone, went through the normal routine of checking the phone out. The support rep. told me a new phone would arrive in 3-5 days.

Today, Wednesday October 14, the new phone arrived. I called TF to have my old number ported over. Over the next 20 minutes the rep asked for my SIM card numbers, the phone number to be ported, all the usual stuff.

I was then put ...

Oct 15, 2009, 3:14 PM
dude, calm down.

shouldn't you have just put your old sim into the new phone anyway? if you're replacing a device it shouldn't be a port.

Oct 15, 2009, 9:32 PM
tryn to reason with a tracfone user? hes right, he should bounce outta that company

Oct 15, 2009, 10:02 PM
Andrew....Tracfone SIMs cannot be switched from one phone to another, unlike every other SIM in the known universe. And once a Tracfone SIM is activated with a number, it's almost impossible to change that number.

No, this company is an odd duck. It's best to simply do something else. Fortunately, I haven't spent a lot of money on it.

Oct 21, 2009, 10:42 AM
I love you

Apr 19, 2010, 10:19 PM
Eh? OK, this is News. I'm ISO a replacement phone smashed by a jealous X that I originally purchased thru Net10. Went to a site that sells unlocked GSM phones (; they never responded to my e-mails asking about the transferability of SIM cards & Net10 phones, but after waiting a couple of weeks for any answer, when I did finally phone them asking about the ability to do that with Net10 (a subsidiary of TracFone, as I understand) they didn't have anything to say other than that if it was a GSM phone (it was a Motorola V176) I'd be able to simply switch the SIM card from one to the other. I want to make sure that if I buy a phone from them, it would work OK. (I'm sick of idiots wasting my time & don't need any additional hassle h...

Nov 27, 2009, 8:15 PM
Where was the call center located? I bet if we can find where the center was located, we could go find that rep and beat the hell out of them to get your $7.38 back. Just a thought. If he is from another country it's worth the money flying overseas and going off on them. Holy crap! Do you know karate? If you know it, I could totally distract them while you karate chop that fool. If you don't want to that's cool too I guess. Just a thought. Maybe I could learn karate from you. Man, we could become a crime fighting duo that beats up the call center wrongdoers. We could be called "THE CALLING" and make costumes. What do you think? Do we have a new crime-fighting team? Maybe down the line we could get a dog and he could have a mask ...

Jan 15, 2010, 11:00 PM
You really think you'll get decent service for the price they want for their product?

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