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Web Browser Problem

krk1030

Jun 30, 2008, 7:24 PM
I bought a Motorola W376g and transferred my minutes over from an old phone.

The Web browser does not work, I get the message that they cant authorize my account.

I've called them several times and either they are no help or I cant understand what the people are saying. Has anyone dealt with this problem before and know how to fix it. They said they reset the feature on my account but it did not fix the problem.
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Yean

Jun 30, 2008, 7:37 PM
Does the phone give you an error message? If so, please share.
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trsprague

Aug 18, 2008, 2:43 PM
Hi everyone-

Just wanted to give you an update that I love my w376g Motorola phone, but still the browser would not work, and told me to call customer service. After FOUR times, I got escalated to top tier support, and they are sending me a new sim card. They said this should remedy the problem. I hope to have it by the end of the week, and I will let you know. Wish me luck!
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trsprague

Sep 14, 2008, 10:52 AM
Well, the web browser problem is finally fixed. The phone is really slow to connect, though, but that's the network and no high speed.

What a nightmare, however. They had to send me a new sim card, but when the activated it, they lost my phone number. When I realized that, I called them back, and they said it was unretrievable! I was so angry...I have had that number for so long. I pressed them on it, and an hour later after being on hold and checking with the "other department," they said that the number was available but that they would have to send another sim card.

This same story that I wrote about above went on THREE MORE TIMES. They sent simcard, wrong number attached to simcard, hour hold to see if number was available, send ne...
(continues)
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krk1030

Jun 30, 2008, 9:31 PM
It says there was a problem authorizing your account, so i dont know what to make of that.
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Yean

Jul 2, 2008, 3:30 PM
I know Tracfone is an MVNO of many companies, but doing some research, it seems to be a common issue. Especiall error 403 for WAP/web browsing. You may also have a phone, where the radio is not reading to the network (data).
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krk1030

Jul 3, 2008, 8:55 AM
Any idea how to fix it?
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Yean

Jul 4, 2008, 1:42 AM
I'll keep researching.
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trsprague

Jul 6, 2008, 11:25 AM
I have a Tracfone as a back-up phone for my "home phone." I am thinking about getting the 376g. I live in Portland, Maine. It's a GSM phone, right? Does it use the T-Mobile or AT&T service?

I have a blackberry for work and it uses AT&T. I hate the service. Drops calls all the time.
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