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Re-Boost fee charged when wireless web was down

by mrtoolbelt0601    Dec 3, 2005, 1:23 AM

Well, I must say I am very disappoint with Boost and how they do the "Re-Boost". I have had problems with my text messaging since day one, when I switched to the "premium" plan it got even worst. I was on hold or bounced between Sprint/Nextel agents who kept sending me into a que and left there. Finally today I get through, my cedit card was "re-boosted" for $15, well on the premium plan that will only happen when you reach less than $5.01, well with all the calls I made complaining about my text messaging not working, an agent took it on their own to CANCEL my plan, there re-activate it without even telling me. So I am using my phone as usual I get a text message (all of a sudden it works go figure)"Thanks for you $15 Re-Boost your account is now at $20.69". So I wig out......Re-Boost for what?????!!! I call and I am told point blank "during your walkie talkie use I used it during the "non-premium plan" time so they charged me $1.50 which dropped my account to less than $5.01 so it automatically Re-Boosted for $15". Long story short they only credited the $1.50 back but was told since I used it in that "small window" I was charged for it. Side note: They can't attempt to fix your servicen UNLESS they cancel it and then re-activate it so if your on the Premium Plan be prepared to have to re-sign contracts.

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