When I first signed up my plan had separate hotspot (2.5GB with throttle on anything over 2.5GB) usage from my Internet usage via the phone (my account showed the usage with the throttling over 2.5GB). Approx. 1+ years in I noticed I stopped seeing my Hotspot usage, and called Boost Mobile on it several times (when I moved I could never save my new address until recently). Each call (approx. 7 calls confirmed) I would get told they will send it to their upper level support.
Approx February 2016 I called again and was told I never had separate hotspot usage, even though currently on the screen there was a space for hotspot usage (no longer showing usage). The person (lady) tried me the plan I signed up for was 2.5GB (hotspot and Inte... (continues)