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do you have any questions?i am a boost rep

maelo

Aug 21, 2010, 8:11 AM
Very Happy well i have worked for boostmobile as a customer rep for almost 2 years,so i know how everything work with the service and plans,so whenever you guys have a question you know what to do...
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Cabyda5

Aug 30, 2010, 6:55 PM
In a monthly unlimited plan it is posible to request a printed record of account activity with numbers dialed to and text messages numbers? How do I do it? Calling or through internet acount? Thanks
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maelo

Sep 1, 2010, 1:15 PM
sorry with the monthly plan all the transations comes like multimedia mms,so you wont get them at all..and when you go to boostmobile.com it will be the same,,you cannot get them printed,, Crying or Very sad
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jmoita2

Oct 12, 2011, 1:35 PM
One question. Can you activate a HTC Hero on Boost? Thanks.
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Cynical Dreamer

Oct 12, 2011, 2:49 PM
Don't know why you would want to, as the process can mess up your phone, but okie.

Go to a third-party (read: independent) store. They can help ypu.
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Amarantamin

Aug 30, 2010, 8:37 PM
Why is post-paid so much more expensive than pre-paid? Why is your service so cheap?
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maelo

Sep 1, 2010, 1:35 PM
well with post-paid you have to sigh a contract and gives a lot of personal infos,so post-paid is soooo expensive because they normally give you a cell that cost like 400 dollars for 50.00 dollars as an offer but the problem is with the contract they will take money for the service and the device.post-paid is you use the service and the you pay,according what you have used.

prepaid you just pay and then you use,you are paying in advanced,so when you buy a phone,you pay the full amount.and you do not sigh for anything.
boost is cheap,because of the type of technology we use,so we dom not have very smart phones ,adn when you activate a phone we do not collect any pernal infos like adress,social security,phone number or anything,so when you...
(continues)
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Amarantamin

Sep 6, 2010, 8:13 PM
maelo said:
boost is cheap,because of the type of technology we use


I was told by a rep that Nextel and Boost use the same network technology. Is Nextel overcharging its loyal customers?
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tmorep03

Jan 22, 2011, 4:17 PM
its cause the have less of a coverage map and the date speed is horrible
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dj89

Jan 22, 2011, 4:37 PM
And that particular question falls into the prepaid vs postpaid debate, like, for example, why are T's prepaid plans so much cheaper than what you charge your loyal customers that had the guts to sign a contract?
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This_Troper

Aug 30, 2010, 9:34 PM
Why is your hold music like it is? Why do I have to sit on hold for [insert hyperbole involving long periods of time] just to talk to a rep?
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Amarantamin

Aug 30, 2010, 9:38 PM
Oh, they let you sit on hold?

I get to press IVR buttons until they hang up on me for the seventh time. I don't get a rep until I cuss loudly at the IVR.

On an unrelated note, I was invited to a surprise HR meeting. I wonder what triggered that?
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maelo

Sep 1, 2010, 1:43 PM
what can i say? the IVR is horrible you have right to be upset ,,about people hungig up on you ,,sorry nobody deserve that Crying or Very sad
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Amarantamin

Sep 6, 2010, 8:14 PM
The IVR hangs up on me, your reps are great. It gets frustrated too when I tell it to eat its own shoe. I've never had a machine talk so negatively to me before!
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Amarantamin

Oct 14, 2010, 9:20 PM
I do not recall typing that at all.

Weird.
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This_Troper

Oct 14, 2010, 10:03 PM
I do remember that! I thought it was odd that you were relatively cordial to a rep...
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maelo

Sep 1, 2010, 1:40 PM
weel music is just music for hold,,and the automatic machine is very crazy i know that,everybody complains about it.
but in the system you guys have all the options and you can make almost everything,and you do not have to get a rep.
i will give you a trick:choose option number 5 and then press zero twice and you will get a rep right away Very Happy
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kittie

Oct 18, 2010, 10:21 AM
for the tip. I'll try that the next time I call(though I rarely have the need to call Boost)............. Cool
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optima974

Sep 15, 2010, 6:11 PM
When is Boost getting a new modle Blackberry or CDMA Android? They got to stay ahead of the curve don't you think?
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Amarantamin

Sep 15, 2010, 8:44 PM
No, they don't have to stay ahead of anything.
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optima974

Sep 16, 2010, 12:41 AM
Amarantamin said:
No, they don't have to stay ahead of anything.

Thats right... They never have to get new modle phones and keep the same 2K and late ones and still attract new customers, and keep that old ones that are looking for the next bigger and better piece of tech for the right price. Well since they don't, cause you said so, Boost has nothing to worry about. Rolling Eyes
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maelo

Sep 16, 2010, 3:31 PM
right,but at the moment we do not have infos about when we are going to have a new Blackberry or Android phones.but i know they will soon
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raheende

Oct 3, 2010, 10:03 AM
hey what up man ? i want to noe where the call tunes for the cdma side man
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maelo

Oct 6, 2010, 10:03 AM
sorry,CDMA will never have call tones
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lynnerd

Oct 8, 2010, 8:21 AM
I know it would be difficult, but can you explain why? That's the only negative issue I have with Boost. Very Happy
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ZumiezEastCoast

Oct 8, 2010, 5:44 PM
same with the blackberry. reps told me i couldn't get the call tones and ring tones games all that stuff off boost.com i have to go through the app world. i sync my itunes and use them as ring tones so i could care less I'm just like what the hell is the use of having it then?
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ZumiezEastCoast

Oct 14, 2010, 1:44 PM
its more about rim then it is boost. there just provided the device and provide the extras if the manufacturer more or less do it like apple does to get more cash flow
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lkrause58

Oct 5, 2010, 12:38 PM
I see that a new Boost Blackberry 8530 is supposed to be available at retailers starting October 3rd, however, I cannot find it. It isn't even at my local Sprint store that sells Boost. When will it be available? Also, it seems that all the press releases showing it selling for $249.99, however, Boost website says $299.99. Can you confirm the price?
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maelo

Oct 6, 2010, 10:04 AM
sorry for the wrong infos about the new blackberry,you can go to any store if they do not have it at the moment so they will sonn,and the price for the curve is not 299.99 it is 249.99 it was a mistake boost Will fix it
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mkaye610

Oct 10, 2011, 11:15 AM
Yes I want to know can i get free internet access for email and the web if i switch to your company and what is your plan pricing for unlimited days nights weekends, anytime minutes?
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jbkaizen

Oct 20, 2010, 6:00 PM
Is the $2/Day Unlimited plan only on days you use the phone?
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Amarantamin

Oct 20, 2010, 8:01 PM
It's only for days that use unlimited service. If you don't use an unlimited amount, then it is free.
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This_Troper

Oct 20, 2010, 8:36 PM
Will I still be charged the full unlimited amount?
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Amarantamin

Oct 20, 2010, 8:42 PM
No, then it's free because you didn't use unlimited.
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This_Troper

Oct 20, 2010, 9:25 PM
Well, I'm glad that's covered!

Hey, did you here that Boost Mobile is now offering Shrinkage?
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Amarantamin

Oct 20, 2010, 9:47 PM
So is the municipal pool!
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ZumiezEastCoast

Oct 21, 2010, 12:56 PM
so what would qualify as unlimited usage?
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Amarantamin

Oct 21, 2010, 1:56 PM
Using the service without limits.
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elizabeth daniel

Oct 21, 2010, 8:28 PM
when are the cdmed side are getting the call tones and better service or any updates boost plans on giving us :
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Amarantamin

Oct 21, 2010, 9:05 PM
It's the CDMA partner-company of Boost.
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ZumiezEastCoast

Oct 25, 2010, 3:12 PM
Eh?
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CallCenterBlues

Oct 25, 2010, 12:59 PM
Can you send and receive ringtones on the Blackberry 8530? I'm thinking of getting the 8530 and switching from Cricket to Boost. Smile
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ZumiezEastCoast

Oct 25, 2010, 3:13 PM
you can just sync your itunes and use them as ringtones just an fyi
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epik

Oct 25, 2010, 6:42 PM
Smile
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CallCenterBlues

Oct 26, 2010, 1:10 AM
What I was wondering is if you can use homemade ringtones on the Blackberry 8530. I make my own ringtones and have made alot of them. I want to make sure I can use them on this phone before I buy it.
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This_Troper

Oct 27, 2010, 2:40 PM
Use a question mark. Maelo does a search for question marks on the forum.
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Amarantamin

Oct 27, 2010, 7:08 PM
?
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This_Troper

Oct 27, 2010, 7:45 PM
So... What's Boost gonna do when iDEN is gone?
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Amarantamin

Oct 27, 2010, 7:55 PM
Boost CDMA, of course!
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This_Troper

Oct 27, 2010, 7:56 PM
Heaven knows there needs to be two competing CDMA pre-pay owned by the same company.
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Amarantamin

Oct 27, 2010, 7:58 PM
The weird part is that they actually will compete with each other.
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This_Troper

Oct 27, 2010, 8:02 PM
All of the money will go to Sprint. Fake competition is GREAT!
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Amarantamin

Oct 27, 2010, 8:35 PM
Best part is, they make more money per prepaid subscriber than per postpaid.

Because they still pay us.

Allegedly.
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This_Troper

Oct 27, 2010, 8:48 PM
But it seems like Boost got a lot more calls than we did any time the Boost routers went down.
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Amarantamin

Oct 27, 2010, 8:57 PM
Yeah, pay nothing for the network and less than nothing for customer service and tech support, then even $35.00/month is profitable.

In fact, all the customers that don't call us pay a higher rate to subsidize the customers that call us all the time.
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This_Troper

Oct 27, 2010, 9:03 PM
Hence the ASL fee. I've actually had customers be TOTALLY OK with the ASL fee once I explained that little factoid.
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dj89

Dec 11, 2010, 3:53 PM
WIll we have an LG Optimus B anytime soon?
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kittie

Dec 12, 2010, 7:08 PM
We might!

Maybe after the LG Optimus V for Virgin came out!
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dj89

Dec 13, 2010, 3:00 PM
Well, THAT would be a bit misleading, as we have Verizon out there.
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kittie

Dec 14, 2010, 2:33 PM
They already released the LG Optimus VZW!! Tsk!
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dj89

Dec 14, 2010, 5:51 PM
The Vortex?
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kittie

Dec 15, 2010, 5:35 PM
Argh.. I'm just playin' around! Why so serious! Laughing
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Amarantamin

Dec 15, 2010, 8:32 PM
this part of the forums is for seriousness, as I keep having to remind myself.

The fun places are the Lounge, Rumor Mill, and ocassionally Shop Talk.
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dj89

Dec 15, 2010, 9:32 PM
As serious as you can be on a Boost Mobile forum...
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Amarantamin

Dec 16, 2010, 10:43 PM
Only Boost Mobile could sell such a claim.
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This_Troper

Dec 16, 2010, 11:02 PM
And Cat durid is fore fite!
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dj89

Feb 1, 2011, 7:19 PM
Please disregard my further comments. Kittie here unknowingly hit this one. I wonder if said optimus phone turns out any good.
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dj89

Dec 16, 2010, 11:26 PM
Do you still work for Boost?
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Adon11

Jan 20, 2011, 8:34 PM
I been having a problem trying to update my blackberry 8330 handset to a motorola l1..I've been trying for 3 weeks but it keeps saying "We are experiencing some technical issues. Please come back later to try again."..is there something wrong with my account or is there an actually problem with the system?
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ScottyPeters78

Feb 12, 2011, 7:02 PM
I have been a boost customer for 2 yrs and was wondering i bought a motorola i1 off an ebay auction it was listed as a boost phone and sold as a boost phone brand new i recived the phone and tried to get it activated. The boost agent i contacted stated they couldnt actvate the phone because it was a sprint model. What should i do. Payed 300 for phone but cant get ahold of seller to refund cash is there a way to reflash phone with a different meid or esn number i dont wanna just be screwed outta that money please help me thanks i apprieciate it
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dj89

Feb 15, 2011, 8:48 PM
Go to a third party Boost retailer.
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coclause

Apr 11, 2011, 1:45 PM
I am trying to find out which of the Boost phones have recently went end of life. I am sales person for an accessory wholesaler and do all ordering for all the protectors, skins, etc... Also, which new phones are slated to comeout in the near future.
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dj89

Apr 11, 2011, 2:49 PM
rim8330 and motorola i465 went eol in the first quarter.

Mirro went EOL last year, and Juno blue is set to go on august 6.
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coclause

Apr 11, 2011, 3:00 PM
I was told the Moto I1 had gone eol, as well as the Seek M350. Not true? And which are new phones slated to come out that I should be on the look out for?
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dj89

Apr 11, 2011, 10:11 PM
Nothing about the I1 or the seek...yet. And as far as new phones, I know as much as you do.

I guess we can just wait and see which phones will Parent Company be willing to release for us.
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maelo

Aug 2, 2011, 7:35 AM
remenber that you can go to boostmobile.com or call customer service we also have a sell department.
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Kristal2010

Jul 5, 2011, 11:03 AM
When will the BlackBerry Style be released?
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Lord Azrael

Jul 6, 2011, 12:07 AM
For the parent company.

In case you missed the date of this thread, he's not posting here anymore.
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maelo

Jul 23, 2011, 6:43 AM
in two weeks
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Lord Azrael

Jul 23, 2011, 9:45 AM
You're back!
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maelo

Aug 2, 2011, 6:53 AM
yes, i am, so any question i,m here
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Interested

Oct 19, 2011, 8:48 AM
Does Boost show caller ID on incoming and outgoing calls?
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mpkahuna7

Feb 8, 2012, 4:53 PM
The coverage map shows that there is better than decent (but not great) coverage in my area (93433, 93420, 93449, 93401) BUT I have heard from a wireless sales person in both Target and Best Buy that, while Boost is technically a MVNO on Sprint's network, that reception in my area for the MVNO's is and always will be second to those on post-paid contracts (Verizon, AT&T, & Sprint). Is it true that MVNO customers (for instance, Boost customers) are subject to receiving second fiddle access to the network provider's wireless network(s)?

Also, when in an area where the parent network (in Boost's case, Sprint) to the MVNO (in this case Boost) has little to no service, can service be accessed via roaming agreements or another avenue?

Lastl...
(continues)
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acdc1a

Feb 17, 2012, 9:54 AM
Complete lies. Your service with Boost or Virgin will be the same as with Sprint. The downside is you will not have an opportunity to roam. It's Sprint network or nothing.
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