Adding features without permison
I have been hearing alot lately where the sales reps are not happy that they are being forced to add certain features. I was wondering if I could get more detail on this outside of the work forum. I am not out to get anyone in trouble, I am just trying to find out what is going on here. I talk to customers and they tell me they never asked for that feature, and I want to know if I should just take their word for it and issue credits for it.